Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
1.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
1.0 Hotel condition
They paid and stayed.
for Couplesby Shiraz from Durban
PATHETIC!Posted Nov 5, 2014 on Hotels
absolutely appalled at the below standard room, unhelpfull staff & the fact that there is never a manager on duty. honestly for the price i paid i believe that i could have stayed at a far more exquisite hotel. i would not recommend this hotel to friends or family.
Comment from Hotel Management
Feb 7, 2015 by Ian Moyo, Hotel Management
Thank you for choosing 10SOUTH/ Durban Sands, as your holiday destination. Please be advised that I highly appreciate your effort for taking your time to share and highlight your experience at my resort. I’m very disappointed at the poor service level that you received, which came as surprise as we are well known for our excellent service. I hope this was not your first time in my resort, if it was I hope you would appreciate my newly built 1 year old renovated reception and upgraded 4th floor. We are well aware that our units are not modernised, and with that in mind we intend to renovate our units as from next year. My resort operates 24/7 daily, you might have missed me or one of my duty managers at the time you visited us, but my team is equally capable of attending to all your needs. Taking all above into consideration I sincerely hope you will consider visiting us again.