Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler

Terrible

Posted Jan 2, 2015 on Hotels.com
The staff at reception were horrible. It took over an hour to check in and then any time we asked a question we were either ignored or laughed at (i.e. where do you get taxis). Liked the actual hotel itself but would not recommend to a friend because of the front desk staff.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

NICE HOTEL CLOSE TO MALL

Posted Dec 31, 2014
VERY GOOD SERVICE ..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
5 out of 5
Recommended
by Ianfrom Chelmsford

Just what I needed

Posted Jul 8, 2014 on Hotels.com
I had stayed in a neighbouring hotel prior to my weekend stay and this was definitely an upgrade. Lovely room, comfy bed and a big telly. The breakfast was of a very high standard. Free wifi was a bonus and the staff were all extremely courteous . It will be my usual hotel from now on.
4 out of 5
Recommended
for Business Travelers
by monicafrom miami

NICE BUT NOT VERY CLEAN

Posted Mar 10, 2014 on Hotels.com
The hotel is beautiful, excellent location and nice atmosphere. I was upgraded to a family room with a separate room with 2 double beds plus bathroom and kitchen, very cool.But we had issues with bed bugs in one of the rooms, and it was not cleaned properly. Just make sure to check the beds before the bellboy leaves :)
2 out of 5
Recommended
by A verified traveler

Average and overpriced for what it is. Tired in need of maintenance. Staff tardy.

Posted Aug 8, 2013 on Hotels.com
The hotel is in a good location, right opposite Gateway Shopping Mall. The room was below par. There were holes in the throws on the bed. There were water problems in the room. The entrance floor boards were lifting up and during the night I noticed that there was water seeping through the floor boards. The drain in the shower did not work properly and there was water damage to the architraves in the bathroom. There was a problem with the phone as we tried calling. At times it worked at other times not. When we wanted to order some tea in the morning, no one answered at housekeeping. I mentioned these issues to the reception staff on checkout but there simply was no acknowledgement or apology. A very average hotel and overpriced for what it is.
5 out of 5
Recommended
for Families
by A verified traveler

Enjoyed our stay..

Posted Apr 9, 2013
Great hotel for families. Our room had 2 bedrooms, a great bath and shower. It was large, comfortable, clean. Our daughters enjoyed having their own room. Hotel is right next to a very large mall which was great.
3 out of 5
Recommended
for Business Travelers
by Sales Director

Hotel Propre pas loin de l'aeroport

Posted Feb 18, 2013 on Hotels.com
Sejour correcte globalement. Hygienne correcte. Grand defaut d'insonorisation des chambres.
5 out of 5
by Deborah Robinsonfrom Australia - QLD - Brisbane

Posted Sep 6, 2012
Pros: Welcoming attitude of staff
The hotel restaurant has a great breakfast
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Business trip

Posted Jun 21, 2012 on Hotels.com
Hotel was great as well as the employees.
3 out of 5
by A verified travelerfrom TULSA, OK. USA

Protea Hotel Umhlanga Ridge

Posted Apr 8, 2012 on Hotels.com
Nice hotel but not the best for this area. Did not feel very safe night and day. Too Cosmo. The other Protea Umlanga hotel not far alway near the beach is much more enjoyable. Beach , Fun and Shopping is my choice and staff if very friendly at that hotel..