Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
67% of guests recommend
3.8 Room cleanliness
3.2 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Business Travelers
by Tobico from East Africa

Fantastic services

Posted May 21, 2014 on Hotels.com
It was a great one with friendly people
2 out of 5
by A verified traveler

Albany Hotel, Durban

Posted May 13, 2014
Pros: Nice staff
Cons: General overhaul and good clean up.
The hotel is within walking distance of the ICC which is why I booked it. On arrival we noticed the reception was under renovation and so we had to enter on the side street. friendly and helpful staff so that was good. The hotel is is a very noisy party of town and the room was ok small but quite damp and the shower was very damp and tiny.
4 out of 5
for Everyone
by jul from Israel

Good location terrible staff

Posted Aug 24, 2013
Pros: Thru the web
Cons: Training the staff to be guest oriented
Location: The hotel is relatively close to the promenade of Durban, called the golden mile and also to Ushaka marine world.
Centrally located close to big shops and entertainments, but the staff isn't guest oriented at all! They tried to charge more money for our stay even though we paid all the booking expences to expedia. Parking wasn't available , had no disc for their parking lot.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 9, 2013 on Hotels.com
4 out of 5
by A verified traveler from Wheeling , W.V.

My experience

Posted Aug 14, 2011 on Hotels.com
I was asked to pay again as I was checking out. But I didn't because my credit card was billed.
1 out of 5
by kraig from los angeles CA.

terrible hotel

Posted Oct 26, 2010
i stayed at this hotel during the world cup. it was the worst hotel i have ever stayed in. the rooms had a strange oder. the sheets were like sand paper. the hotel is not in the best part of town.