Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
2.0 Room cleanliness
1.0 Service & staff
2.0 Room comfort
2.0 Hotel condition
They paid and stayed.
by A verified traveler
The worst hotel everPosted Oct 31, 2014
Very noisy not because of the street but because of the staff who speak and lought in the corridor, because of the noise of the doors closing and because of the lift´s ring Wifi is very slow, when its works ! There are only 2 lifts and 1 is often out of order for a quarter or something If you choose the studio it´s really small, the kitchen is around your bed and you'll not have neither a table or a seat to eat
Comment from Hotel Management
May 23, 2015 by Goodman Ncobeni, Hotel Management
This response serves as our acknowledgement that we did receive your concerns about The Palace Resort and Spa in Durban. First and foremost we like to thank you for the constructive criticism such as yours as they only help us to better our guest service delivery, it is with guest comments such as yours that we are able to maintain our Exceptional Service Standards at The Palace Resort and Spa. We do regret that you did not have a pleasant stay at Our Resort due to the factors raised and we profusely do apologise for any inconvenience caused in this regard. All the concerns are noted and the appropriate measures are being taken to address them accordingly to avoid repetition of such. Please may we request for your contact details for us to be able to communicate to you direct. We do hope to welcome you back to The Palace Resort and Spa in the not too distant future to show you the service excellence as we are well known for. Once again we do apologise for any inconvenience caused in this regard. We thank you