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Reviews of Royal Palm Hotel

4 out of 5
Royal Palm Hotel
8 Palm Boulevard, New Town Centre, Umhlanga, KwaZulu-Natal

Reviews

8.2

Very Good

Rating 10 - Excellent. 117 out of 262 reviews" "
Rating 8 - Good. 89 out of 262 reviews" "
Rating 6 - Okay. 30 out of 262 reviews" "
Rating 4 - Poor. 17 out of 262 reviews" "
Rating 2 - Terrible. 9 out of 262 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Coreen, Dundee

Traveled with partner
Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊
Stayed 1 night in Feb 2024

10/10 Excellent

MJ

Stayed 1 night in Nov 2023

8/10 Good

Stan

Stayed 1 night in Nov 2023

10/10 Excellent

nkosinathi

Stayed 2 nights in Aug 2023
Response from Royal Palm Hotel on Sep 7, 2023
Dear NkosinathiMany thanks for your time taken and positive rating. We do hope to welcome you back to the Royal Palm soon again.Kind Regards,Team Royal Palm

10/10 Excellent

Roith

Stayed 1 night in Aug 2023
Response from Royal Palm Hotel on Sep 7, 2023
Dear RoithMany thanks for your time taken and positive rating. We do hope to welcome you back to the Royal Palm soon again.Kind Regards,Team Royal Palm

8/10 Good

Suleiman

Stayed 3 nights in Aug 2023

2/10 Terrible

EMT

Stayed 4 nights in Jul 2023

8/10 Good

Helmut

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Royal Palm Hotel on Sep 7, 2023
Dear HelmutMany thanks for your time taken and positive rating. We do hope to welcome you back to the Royal Palm soon again.Kind Regards,Team Royal Palm

10/10 Excellent

Roith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

MRJF

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in Umhlanga for business
Great location and a good hotel with free parking! A short drive to the beaches and other tourist attractions with good shopping just across the boulevard.
Stayed 3 nights in Jun 2023

10/10 Excellent

Gustav, Walker

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Being here before just a excellent place home from home
Stayed 2 nights in May 2023

8/10 Good

Tanusha

Stayed 4 nights in May 2023

8/10 Good

JOEY

Stayed 2 nights in Mar 2023

6/10 Okay

Panayotis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In a good area lots to do opposite a shopping mall but the hotel is tied needs to be revamped. AIRCON not working T.V. not working cycling coming down. But great location.
Stayed 4 nights in Mar 2023
Response from GM and Team on Mar 20, 2023
Dear PanayotisMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.Please accept our apologies for the shortcomings and condition of the rooms which were not up to standard - we will action and address where possible.RegardsTeam Royal Palm

10/10 Excellent

Mohale

Stayed 2 nights in Feb 2023
Response from GM and Team on Mar 20, 2023
Dear MohaleMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 Excellent

Melissa

Stayed 5 nights in Feb 2023
Response from GM and Team on Mar 20, 2023
Dear MelissaMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 Excellent

Rubin

Stayed 2 nights in Feb 2023
Response from GM and Team on Mar 20, 2023
Dear RubinMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 Excellent

Sinethemba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from GM and Team on Mar 20, 2023
Dear SinethembaMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 Excellent

Nonhle

Stayed 1 night in Jan 2023
Response from GM and Team on Mar 20, 2023
Dear NonhleMany thanks for taking the time to complete our survey, your feedback & time taken are most appreciated.I assure you we will share your scoring with the team, as it will only service to motivate us to deliver the service you received to all our guests.RegardsTeam Royal Palm

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Gustav Du, Walker

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
More than what I expected will book it anytime really can recommend this place

2/10 Terrible

Muhammed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damp and musty smell. AC not working. Stay away
At check-in we were not informed about breakfast or any other details. The room smelt damp and musty. The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night. In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline. The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it. I will never stay here again, and I would never recommend anyone else to stay here.
Stayed 1 night in Dec 2022

2/10 Terrible

Mohamed

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Rooms !!
Absolutely terrible rooms, filthy, smelling rooms. Needs urgent revamp, painting, new furniture, lighting, etc. Dirty curtains, lampholders, lamp shades, filthy carpets, etc. Noisy airconditioning, taps need fixing or replacement. Will not stay here again, be careful.
Stayed 1 night in Dec 2022

10/10 Excellent

Zarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel fabulous rooms
The executive room in this hotel is as good as that you would find in a 5* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5* fabulous
Stayed 1 night in Dec 2022

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accomodation Thank you
Stayed 1 night in Dec 2022

10/10 Excellent

Dumo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice 👌
Stayed 4 nights in Dec 2022

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and a great stay. Neat and well presented
Stayed 1 night in Dec 2022

4/10 Poor

Rafique

Traveled with family
Stayed 3 nights in Dec 2022

10/10 Excellent

Kumarie

Stayed 1 night in Nov 2022

2/10 Terrible

Stefan

Business traveler
Disliked: Property conditions & facilities
My Hotel Room had multiple defects,Safe was faulty,Bath Tub was loosing water,Door Lock was malfunctioning. Room was invested with coackroaches
Stayed 2 nights in Nov 2022

8/10 Good

Ian A

Business traveler
Liked: Cleanliness, room comfort
The location of the hotel is good and this is the third time I have stayed there. The rooms are really spacious and the bedroom can be closed off leaving a separate lounge providing privacy for business meetings. The one gripe is a charge for a cappuccino at breakfast notwithstanding the fact that I was booked on a bed and breakfast option. Very disappointing
Stayed 2 nights in Oct 2022

8/10 Good

Vasuthdaven

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Jezane

Stayed 1 night in Aug 2022

6/10 Okay

Welex

Stayed 2 nights in Aug 2022

4/10 Poor

Nazmeera

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Ashish

Disliked: Staff & service, property conditions & facilities, room comfort
Woman Scream and Church Music
An extremely disappointing stay. Where do I start? The woman screaming for her dear life at 2am. The charge of R50 for 2 Wine glasses and a mention of how lucky we received Ice without being charged! (To be fair we were not charged at checkout). The Sunday morning wake up call from Banging music and vibrations on the windows and doors which sounded like a Church congregation but which I am unsure of. The taps that spray water everywhere on the counter in the bathroom. The clogged shower and finally the rock hard mattress which left me with a sore back. I have been to the Royal Palm on several occasions before Covid and can honestly state that this is NO LONGER a 4 star establishment. Better to stay at home.
Stayed 2 nights in Jun 2022

10/10 Excellent

MR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent and staff amazing
Stayed 2 nights in Jun 2022

6/10 Okay

Naeem

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A royal treat
The rooms are comfortable and spacious.The only problem is the aircons do not work properly and in dbn you have to have a working aircon.That was the only discomfort.
Stayed 2 nights in Mar 2022

10/10 Excellent

Thamsanqa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

RAVINDREN

Stayed 1 night in Mar 2022

10/10 Excellent

M SIDDIQQI A A

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

John

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel decor is somewhat dated. Had issues with my room lock on arrival which took some hours to resolve.
Stayed 3 nights in Feb 2022

4/10 Poor

Muhammed

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
WEEKEND STAY
Hi i have been staying for years at this hotel ,location is excellent price is in line with new AND upgraded hotels but ROYAL PALM STAYS the same they really need to invest and try upgrade the aesthetics of the place ,rooms ,carpets, oil the sliding doors , put handles on shower walls for the elderly to get in easily, noise was really bad , security and staff make a huge noise through the night and early morning cant sleep. Freedom the concierge was brilliant , paint the place like seriously and give me a free night when done cause i hardly slept and i will give my feedback after the Reno is done until then i will be using other hotel sin the vicinity like Hilton legacy and premier hotel , whre i have stayed recently
Stayed 1 night in Jan 2022
Response from GM and Team on Jan 31, 2022
Thank You for your feedback, as you may or may not know, the world was affected by a global pandemic, which had a massive strain on the the global economy, one of the worst hit sectors was that of Hotels and hospitality, your inference on an upgrade is not unnoticed and does need attention, unfortunately we are not in a position to do so just yet. On another note, neither the Hilton or the Premier have been in operation for long, yes they are brand new hotels with new and modern finishes, however, they are not close to Gateway, nor do they have the size rooms we have, guaranteed, also they are more expensive than us. Watch our social media for updates when the upgrade is done, feel free to vist us then, Kind Regards The Management Team

4/10 Poor

RISHIBASHNEE VANIE

Disliked: Staff & service
A disappointing stay overall, uncomfortable pillows, aircon not working, soaking arpets
Stayed 3 nights in Dec 2021
Response from GM and Team on Jan 31, 2022
Our Sincere apologies, this is not a true reflection of what our property can deliver, We will resolve the issues you have described and ensure they are rectified going forwards Regards The Management Team

10/10 Excellent

Sipho

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from GM on Dec 28, 2021
Thank you for the great feedback, Regards the management team

4/10 Poor

Uzair

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from GM on Dec 28, 2021
DEar Uzair, we did not meet with your expectation and apologize for any inconvenience, Regards The Management Team

6/10 Okay

Juan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The training in your hotel is forgotten, sometimes land of nobody. Supervision isn't there You are lucky or getting guest for your location , but not for good service. Wake up!
Stayed 2 nights in Dec 2021
Response from GM on Dec 28, 2021
Dear Juan Thank you for the advice, We are sorry you fel this way, we will definitely improve going forwards Thank you and Regards The Management Team

2/10 Terrible

KUMESHINI

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Room comfort
Uncomfortable stay, not consistent with four star
Aside from not having user friendly entertainment channels on the TV we also experienced a problem with the TV remote. I called receiption numeorus times before call was answered and then waited about an hour for a replacement TV remote to be provided. There was loud music playing in the room next to ours and this went on way past midnight. I did not feel comfortable and safe in the hotel.
Stayed 1 night in Jun 2021
Response from GM on Jul 28, 2021
Dear Traveler, Please accept our humble apologies in this regard, we are cleaning up, fixing up under new management, I am sure you will see a marked improvement on your next visit Kind Regards Jerod Flaum General Manager