Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
100% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel which I will always recommend to friend

Posted Apr 26, 2015
Dinner was almost perfect a part bones in the fish in a fancy dish
Comment from Hotel Management
Apr 28, 2015 by Rekha Sohun, Hotel Management
Dear Sir, Thank you for your feedback. I have noted your comments and have passed this onto my Executive Chef. We do apologise for any inconvenience caused and look forward to welcoming you back soon. Regards, Rekha Sohun General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Johannesburg

Good location, excellent service...

Posted Mar 16, 2015
Good location (less than 10 minute drive to local shopping mall or local beach), nice hotel and very friendly staff. The only 2 downsides were the mattress on the bed and the room service menu. The room I booked was a King, the bed itself was 2 single beds pushed together with 2 single mattresses covered by 1 bed sheet and duvet, this was very uncomfortable (especially as the 2 single mattresses were of differing quality/ages). The room service, although speedy and reasonably priced was a very limited menu. Overall not a bad stay and would recommend for a few nights stay.
Comment from Hotel Management
Mar 18, 2015 by Rekha Sohun, Hotel Management
Dear Rich, Thank you for your feedback. For ease of convenience all our beds are twin beds used to make up a king size bed; this is usually covered by a Hollywood style mattress cover that ensure one does not feel the uncomfortable split in the bed. I will investigate further with my housekeeping team. Unfortunately due to the extensive in house dining menu we offer, we have had to limit our room service menu; as the though process is to promote our guests to make use of our in room dining facilities. On the whole, I am glad you enjoyed your stay and look forward to welcoming you back soon. Kind Regards, Rekha Sohun General Manager
4 out of 5
Recommended
for Business Travelers
by Jonathan

Posted Feb 19, 2015 on Hotels.com
Comment from Hotel Management
May 16, 2015 by Rekha Sohun, Hotel Management
Dear Jonathan, thank you for rating us 4/5. I am pleased you had a wonderful stay with us and look forward to welcoming you back soon. Regards, Rekha Sohun General Manager
5 out of 5
Recommended
for Couples
by Gerdafrom Pretoria

Felt like royals.

Posted Feb 16, 2015 on Hotels.com
We only stayed 1 night but it was great! The room was big and the bed so comfortable. Thank you for decent fluffy pillows. The staff was very friendly and helpful. I saw the hotel on a previous visit to Umhlanga and thought that it was really posh. We redeemed our one free night with our Welcome Rewards at this hotel. It was worth it!
Comment from Hotel Management
May 16, 2015 by Rekha Sohun, Hotel Management
Dear Gerda, Awesome feedback ! Glad to hear you enjoyed your stay with us and we look forward to welcoming you back. Regards, Rekha Sohun General Manager
3 out of 5
Recommended
for Couples
by THRISHINfrom midrand

review

Posted Feb 3, 2015 on Hotels.com
I only had one problem. The bathroom basin was clogged on the check-in day. I asked Reception to unblock the outlet pipe. The reception informed me that they can only attend to the problem the next day as the plumber had already left.I found this unacceptable and this inconvenienced me. The drain could of easily had been unblocked in 5 minutes with a plunger.,
Comment from Hotel Management
Apr 11, 2015 by Rekha Sohun, Hotel Management
Dear Trishin, Thank you for your feedback. I am sorry that your maintenance issue was not resolved speedily. I have taken my team to task, I as this could have been resolved within 5 minute by my Duty Managers. Once again thank you for your feedback and I look forward to welcoming you back. Regards, Rekha Sohun General Manager
4 out of 5
Recommended
for Couples
by Miguelfrom Lisboa

Nice, modern hotel

Posted Jan 17, 2015 on Hotels.com
Stayed one night only. Hotel fit all needs and is quite good - rooms are not huge but are comfortable and clean. Good shower. Roof-top pool was a letdown - small area, no cushions on seats and no bar service.
Comment from Hotel Management
Apr 4, 2015 by Rekha Sohun, Hotel Management
Dear Miguel, Thank you for your feedback. I am pleased you enjoyed the hotel and its offerings. I have noted your comment with regards to the roof top pool; and wish to advise that our cushions are on order and will be supplied shortly. They have had to be taken away due to us replacing the upholstery. In addition the roof top bar is serviced from 12 midday until 10pm during the holiday season and when not in service; the bar is serviced from our Cosmopolitan restaurant. On the whole, I am pleased you had a wonderful stay with us and look forward to welcoming you back. Kind Regards, Rekha Sohun General Manager
4 out of 5
Recommended
for Families
by oliviafrom Johannesburg

nice

Posted Jan 16, 2015 on Hotels.com
we enjoyed
Comment from Hotel Management
Apr 4, 2015 by Rekha Sohun, Hotel Management
Dear Olivia, Thank you for your feedback. I am glad you had a wonderful time. See you soon ! Regards, Rekha Sohun General Manager
4 out of 5
Recommended
for Couples
by Thomasfrom Bern

Ganz ok

Posted Jan 14, 2015 on Hotels.com
Eher Businesshotel für einzelne Tage. Nahe an Flughafen, Parking gratis, saubere modrrne Zimmer. Gym und Sauna Dampfbad etwas vernachlässigt. Großes Einkaufszentrum in der Nähe.
Comment from Hotel Management
Mar 26, 2015 by Rekha Sohun, Hotel Management
Vielen Dank für Ihre Rückmeldung. Ihre Kommentare wurden zur Kenntnis genommen und wir werden dafür sorgen, dass alle wird darauf geachtet, aus. Dank Rekha Sohun - General Manager
5 out of 5
Recommended
for Families
by Karabofrom Faerie Glen, Pretoria

Awesome

Posted Jan 7, 2015 on Hotels.com
Awesome hotel, awesome staff. We had a great stay my family and I.
Comment from Hotel Management
Mar 14, 2015 by Rekha Sohun, Hotel Management
Dear Karabo, Thank you for your excellent feedback. I am glad you had a wonderful stay with us. The team and I look forward to welcoming you back soon ! Take care and have a wonderful 2015. Kind Regards, Rekha Sohun General Manager
4 out of 5
Recommended
for Families
by Josephfrom Johannesburg

A good base from which to enjoy Durban.

Posted Jan 5, 2015 on Hotels.com
Overall we had a good stay. However, the sofa bed was really not up to standard. We were lucky that only one of our children had to use it because it really is not appropriate for adults or more than one small child. The hotel staff are very attentive and the restaurant staff in particular were outstanding. The restaurant food is excellent and the Amarula malva pudding is to die for. It proximity to the Gateway Mall also was helpful.
Comment from Hotel Management
Apr 4, 2015 by Rekha Sohun, Hotel Management
Dear Joseph, Thank you for your awesome feedback. I have noted your comments with regards to the sofa beds and wish to advise that we do agree with you and have ordered new mattresses. We are hoping to receive this soon. I have also passed your comments and compliments onto my chef and the restaurant team. Once again, thank you for your feedback and we look forward to welcoming you back soon. Kind Regards, Rekha Sohun General Manager