Ratings based on 327 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
91% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom auvklan

Awful smelly tiny room

Posted Apr 30, 2015
Did not enjoy it here at all we left 2 nights earlier than planned
3 out of 5
by A verified travelerfrom Leeds

Very convenient hotel but tiny room for 2 people

Posted Apr 17, 2015
Pros: convenient and the onsen.
Cons: Price should reflect the room size
The hotel was extremely close to Kyoto station and so really well situated. However, just like other hotels in Kyoto at Easter time/cherry blossom time it was pricey for the size of room provided.
1 out of 5
by A verified travelerfrom china

incredibly small and expensive

Posted Apr 12, 2015
terrible stay in this hotel for three nights, slow elevator, incredibly small room and they charge too much for its terrible condition
1 out of 5
by A verified travelerfrom Sydney, Australia

Location Location Location

Posted Apr 12, 2015
Pros: The best we can say of the hotel is its good location, being only a couple of blocks from the Kyoto Station.
Cons: If they are interested in non-Japanese speaking tourists, then perhaps they need to have more English speaking personnel at reception.
Location: Kyoto station is the hub for buses and trains. Kyoto tower is nearby.
We chose this hotel because of its convenient location despite the high prices they charged on the cherry blossom season. The room was small, dominated by a large TV and we could only increase the desk space by moving some of the supplied paraphernalia to the back of the TV. The biggest issue with the hotel is the lack of English comprehension (and Japanese language comprehension on our part), which made communication extremely difficult. This could be the reason why the check in process was so slow. Due to weight issues, we wanted to send a parcel of our personal effects to the airport hotel and even though the standard forms for such transportation are domestically are available in our room, the reception desk seemed to have great difficulty in understanding what we wanted to do. We were rather annoyed by the politically motivated publications left in our room, the only literature in English, while the usual tourist oriented publications were all in Japanese. We then found out that the owner of the APA chain was a staunch supporter of certain political directions being pursued by the current prime minister.
4 out of 5
for Students
by A verified travelerfrom Santa Fe, NM

Close to train station.

Posted Apr 11, 2015
Pros: Hotel location and the community spa were pluses.
Cons: Housekeeping.
Location: Although there is a UNESCO Heritage designated Toji Temple south of the Kyoto Station, I am a walker. I never depended on the subway.
The location of the hotel made this visit worthwhile. As Kyoto is everyone's top destination, like Tokyo, lodging comes at a premium, especially with peak tourism, like cherry blossom season. It was comforting to see the size of a room larger than the one in Tokyo and the special amenity of the community spa. After walking all day it was great to soak my weary muscles. But to observe a previous guest's toenail clippings on the carpeting seemed indicative of rushed or overlooked housekeeping services and being provided only one tea bag/day seemed odd.
3 out of 5
for Everyone
by A verified traveler

Nice hotel, but my god those beds!

Posted Apr 11, 2015
Everything was nice and you really can't fault the staff - very friendly and helpful. The room was OK; fairly basic but fine. The bathroom reminded me of one of those built-in ship cabin bathrooms, definitely waterproof and no sealing required! Anyway, the beds. . . Hard isn't the word, it's like trying to get to sleep on a pair of wooden ladders!! but only marginally softer
1 out of 5
by A verified traveler

APA Hotels - Just Say No

Posted Mar 30, 2015
Pros: Beer vending machines in lobby on each floor.
Location: Close to train station.
Small does not begin to describe the experience of living on a postage stamp for two days. Standard room, full size bed.....about 3 ft wide by 7 ft long of walking space in the room. Makes NY hotel rooms seem like Montana hunting lodges in terms of space.
4 out of 5
for Everyone
by A verified travelerfrom Hong Kong


Posted Mar 11, 2015
5 out of 5
for Business Travelers
by A verified travelerfrom 北陸


Posted Mar 6, 2015
Pros: 最上階の大浴場。部屋の大型テレビ。
Cons: 部屋着がもう少ししっかりしたものになれば良いと思った
Location: コンビニから少し距離があった
3 out of 5
for Everyone
by A verified travelerfrom Singapore

Clean hotel close to train station. Room too small

Posted Mar 3, 2015
Pros: Close to train station and shops.
Cons: Bigger rooms
Good hotel close to station and shops. Rooms need to be bigger.