Ratings based on 607 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

The best hotel ever

Posted Oct 1, 2014
This hotel was just exceptional. The staff was always friendly and polite. I felt that they went out of their way to make our stay wonderful...and, it was!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the train station in Kyoto.

Posted Sep 11, 2014
Pros: The service was great. The hotel was very clean and very convenient.
Lots to do and see in the Kyoto train station and the surrounding area. Very convenient to the railroad and busses. The train station is amazing. We enjoyed wandering around after dinner. Catch the lighted stairway. It is beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham UK

A delight

Posted Sep 6, 2014
Pros: Convenience, attentive staff.
Location: Very convenient for travelling by train or bus. Easy to explore the delights of the city by public transport right from the hotel.
A station hotel conjures up a picture of hustle and bustle. This was not the case with Granvia. A quality hotel right at the station so superbly convenient for travelling by train into Kyoto, the hotel is accessed directly from the station via escalators.The station itself is amazing with a combination of restaurants, performance spaces, high end shopping and outdoor space to view the city included as part of the complex. A joy to explore. The hotel also had many dining options in calm, relaxed settings on the 15th floor plus everything you would expect from a large city centre hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Surbiton, UK

Great Hotel in Perfect Location

Posted Aug 13, 2014
Ideal for visiting Kyoto and area; gracious staff and good facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler from santa monica, california

Great location close to station

Posted Aug 13, 2014
My husband and I arrived late at night on the bullet train from Tokyo and were relieved to not have to navigate to our hotel. We walked off the train and up some escalators to a beautiful modern hotel. The rooms were well equipped and the beds were very comfortable. We spent two nights in Kyoto and the consierge at the hotel were incredibly helpful in understanding where to go and how to get there. They spoke English, which is not the case everywhere, and helped us choose shrines and amazing restaurants. We did a tea ceramony and had an incredibly memorable dinner at a shabu shabu restaurant. You are not in walking distance to most of the sites, but 5 minutes on the subway and you are there. We would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tan

Lovely. Excellent location.

Posted Aug 3, 2014
Wonderful stay. Helpful staff and good facilities. Centrally located. Will come back for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Connected to the amazing train station

Posted Jul 25, 2014
Hotel was very nice -- rooms, multiple restaurants in the hotel itself, staff. Kyoto Station is an architectural wonder. Almost felt like we were in a sci-fi futuristic setting. The station is half-open to the outside (a symbolic gate to the city). Imagine a giant upside-down triangle (actually a trapezoid is more exact) Escalators go up the 2 slanted sides -- a series of them ascending 15 floors. On one side you pass by a Café du Monde (yes, as in New Orleans)/donut/ice cream shop. Continuing up you pass a vast set of stairs that can be used as theater-style seating. They have LED lights underneath the seats that are lit at night in constantly changing patterns. At the top you reach a sky garden --a small park that overlooks the city. The hotel is on the opposite leg of the triangle. Exiting the tracks you go up one flight of escalators and are at the hotel entrance. Kyoto has a vast bus network and the station is the central connection point. The hotel is a fabulous base camp for sightseeing and is luxurious as well. Not cheap, but you get a lot.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville, AR

Possibly the best hotel in Kyoto

Posted Jul 22, 2014
Pros: Just about everything.
Cons: The restaurants in the hotel are expensive, but fortunately, you have lots of options outside the hotel.
Location: Great location, attached to the main Kyoto train station so you have quick access to all the train lines and the main bus station is right outside.
Everything about this hotel is great. Easy check-in, super friendly staff, probably the largest rooms you'll find in Kyoto, and very clean. Right in the train station, but you'll never hear the trains. Gives you great access to the whole city and beyond through the trains or main bus station right outside. Many things walkable from this location as well. Tons of food and shopping located in and under the train station and also in nearby buildings.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow, Scotland

Central location

Posted Jul 20, 2014
Pros: Location
Cons: Not a lot
Location: It's central location in Kyoto meant that just about everything could be accessed easily. We also managed to catch the Start of the Gion festival.
Absolutely nothing negative in our stay. Couldn't be any closer to the station and a bus terminus on the doorstep. Hotel itself is lovely and the staff all spoke English and were really helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great stay at Granvia Kyoto

Posted Jul 12, 2014
Pros: Everything was perfect. Service and food was excellent.
Location: It was perfect for our trip. Very convenient to Kyoto JR line train station just upstairs. Central to all the places and sights we saw.
We stayed at Granvia Kyoto for 8 days with 13 family and close friends. More expensive but worth it to us than the Sakura Terrace hotel nearby where 10 other close friends chose to stay which they enjoyed. We would definitely go back to Granvia on our next visit to Japan to see our son ho lives there.