Ratings based on 124 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Ginger from NY
Well situated near transportationPosted Nov 27, 2013
Pros: Very nice hotel. Beautifully decorated. Good location near train station.
Cons: Food prices!
Location: Near some important temples. All day tours are comprehensive.
Enjoyed this hotel. Food a little pricey but included breakfast was excellent. Tours available but make sure tour agents speak English well!
Recommendedby Lydia from Sydney
ComfortablePosted Sep 10, 2013 on Hotels.com
Nice lobby and 5 min walk to the station and close to everything else we would like to see. Hotel staff are very helpful and gave us directions on how to catch taxi and the closest ATM that can withdraw using foreign bank cards. Rooms are reasonable - not big as we would expect in Japan, but nonetheless very clean and reasonably new.
Recommendedby A verified traveler
Three buses outside the door or across the streetPosted Sep 9, 2013 on Hotels.com
This lovely hotel is convenient to the number 100 city bus which has announcements in English about various sites to see. All three buses go to Kyoto Station for great shopping and eating. The staff throughout the hotel are outstanding.
for Getaway With Friendsby A verified traveler
Posted Sep 7, 2013 on Hotels.com
for Everyoneby chris from Canada
We will never be royals... Except at the Hyatt!Posted Sep 6, 2013
Pros: The service.
Cons: Touzan the bar is an amazing place to go for a mean selection of whiskeys. The Tozen the restaurant however, not so much. Disappointing. Off night?
Location: There are many things to do closeby, and even more if you ask the staff at the concierge desk. It is really easy to get around Kyoto.
True, the hotel is not at the center of it all. But what it lacks in location, it makes up in everything else. The service we received at this hotel would put a lot of other establishments to shame. We felt like the hotel staff's focus was revolving around us, even if it was full. Special thoughts to the concierge desk staff who took the time to make absolutely sure that we knew where the best spots were for us to enjoy the various charms of the city. The room was wonderful, clean and, most of all, comfortable. Good gym, and the breakfast in the morning had some great variety . I would recommend this hotel to anyone that makes the trip to Kyoto.
for Business Travelersby Don
Posted Sep 2, 2013 on Hotels.com
Posted Aug 28, 2013 on Hotels.com
for Everyoneby A verified traveler
Trip to KyotoPosted Aug 25, 2013
Pros: Not too large and despite being a Hyatt was not a typical corporate hotel.
Cons: Coffee in room with the other teas.
Location: Temple and National Musuem very close.
Location was very convenient to the major sites in Kyoto . Good hotel restaurants and bar. Only disadvantage was lack of local restaurants very close.
for Everyoneby CK from NY
Ok HotelPosted Aug 14, 2013
Pros: It was high class because it was Hyatt
Cons: Carpet has to be cleaned for stains and the staff should talk about the free MK taxi or cheaper options instead of just taxis.
Location: National Museum across the street. Thousand Kannon temple next door. But nothing else.
When we arrived at the JR Kyoto train station, we found the Tourist Information center where staff told us that we could take a free MK taxi to the hotel. We did that but nowhere on their website does it talk about this nor does the hotel staff know or tell anyone about it. Since the Tourist Information staff mentioned a schedule, we asked our hotel staff about transportation back to JR Kyoto train station for when we checked out and they said the only way would be through Taxi which would be 800-900 yen. The buses outside were just 220 yen/person and they didn't even discuss this with us. The room was fine except that I saw there were small brownish stains on the white carpet already. There is not much around the hotel except for the National Museum across the street and the thousand Kannon temple next door. We went out to find food and had to walk 5-6 blocks before we found a restaurant.
for Everyoneby dp from san francisco
Excellent hotel with outstanding servicePosted Jul 12, 2013
For both of my stays, the rooms were very clean and comfortable, and rather spacious for Japan. The bathrooms were also very clean and spacious. The service was outstanding across the board, from the front desk to the concierge. In addition the hotel is in a very good location for transportation and sightseeing. The great service was the reason I gave the hotel the top rating. For example, the concierge staff was able to retrieve an item I left on the train. They knew exactly who to call at the rail offices and how to arrange the return of the item to me at the hotel. I would not have been able to accomplish this on my own!