Ratings based on 244 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from Doha Qatar
Excellent servicePosted Feb 24, 2014
Pros: Service, space
English sponken very well Good service between station to hotel for free shuttle
for Everyoneby jose from miami
The Best hospitality i had ever seen.Posted Jan 18, 2014
All the employees are very genereous And have the Best Customer Service in all the hotels I had visit
for Everyoneby j3p from geneve
Hotel with mixed featuresPosted Jan 1, 2014
Cons: Renovate it
Location: See review
Hotel gas an excellent location; right next to main shopping street and close to important metro and train stations. It is a 5 star hotel but facilities are now outdated and old. Staff is friendly but concierge too timid with advice about what to do in kyoto. Breakfast is good but room too small capacity.
for Everyoneby A verified traveler
Posted Dec 11, 2013
for Couplesby A verified traveler
Great hotelPosted Dec 9, 2013 on Hotels.com
This is a beautiful hotel, located near lots of great restaurants and shopping areas. The concierge was very helpful suggesting and booking places for dinner and suggesting things to visit.
for Everyoneby Sarah from Australia
Great location, good service:Posted Dec 3, 2013
Pros: Very clean, room servicing excellent, staff helpful, very central so shops, restaurants, plenty of sights within walking distance
Cons: Larger room size for the price, complimentary water
Location: Right on Kyoto central canal which has great bird life and flora. Shopping, markets, restaurants Imperial palace 10 mins
Room was smaller than expected for the price: Shuttle bus service makes for an easy arrival: Staff able to guide me regarding finding a coin laundry and various other queries. No complimentary water which I always think is a bit stingy when you are paying more than $100 a night and this was well over that.
Recommendedby A verified traveler
Posted Nov 26, 2013 on Hotels.com
for Everyoneby Maxime from Monaco
High standard hotel in a good locationPosted Nov 19, 2013
Pros: The possibility to relax at the swimming pool and the old-school charm of the hotel. The great attention and availability of the staff.
I have stayed many times in Kyoto, but the Okura hotel is by far the best experience I have had. Similar to the Japanese Family brand luxury hotels in Tokyo and Osaka, it has all the charm of the top hotels from the 1970s. They have kept up the hotel perfectly and it is very comfortable. I enjoyed the central location for visiting the temples (usually by taxi, or by underground for going to Fushimi Inari or Arashiyama) and especially the proximity of the nightlife area of Gion : Kiya-Machi riverwalk begins opposite the hotel and both the restaurant alley of Ponto-Cho and the high-street shopping district are within a pleasant 10-minute walk. The hotel enabled me to conduct my business meetings comfortably as well as take my family to the tourist sites. I would definitely stay here again.
Recommendedby saburo Kamata from Honolulu, Hi
excellentPosted Nov 15, 2013 on Hotels.com
All the hotel staff are very kind and delicate that made us peaceful while we are staying.
Posted Nov 13, 2013 on Hotels.com