Ratings based on 580 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Canada
Posted Apr 8, 2015
Great location. Rooms were very clean. Construction noises (?) from floors above ---not a major issue, but slightly disconcerting. Family of four --- booked two rooms. Although both designated non-smoking ---- one had lingering smoke aroma. Staff was attentive ---but not up to the standard of other hotels that we stayed at on our vacation. Overall not a bad hotel, maybe just expected a bit more.
for Everyoneby A verified travelerfrom Toronto, Ontario, Canada
Amazing hotel. Great location.Posted Mar 14, 2015
The hotel was beautiful and centrally located. The staff were amazing. I got sick during my trip and they had medication. The hotel was directly connected to kyoto station by the subway which was very convenient. And the bus stop for all the major buses to all the sights was right outside the hotel. I loved my experience!
for Everyoneby A verified travelerfrom Hong Kong
值得推薦的一間酒店！Posted Feb 24, 2015
for Everyoneby A verified travelerfrom 台中
物超所值的豪華大飯店Posted Feb 10, 2015
for Everyoneby A verified travelerfrom Melbourne
Great centrally located hotelPosted Jan 28, 2015
Friendly staff, and excellent accommodation! The hotel itself is beautifully decorated, and every time you go past staff they greeted you. Clean facilities, and a great view from the higher floors.
for Familiesby Wah Manfrom Hong Kong
Good Services and very nice staffPosted Jan 16, 2015 on Hotels.com
I am appreciated for staff service, they are very nice and helpful. I must stay again when i back to Kyoto.
for Everyoneby A verified travelerfrom 台灣
車站接駁車非常方便Posted Jan 15, 2015
Pros: 預約方便且服務人員態度親切，讓人充滿信任 期間還有發生把鑰匙放在房間，處理非常即時
1.整體來說飯店設施完備，只是冰箱內的付費品太多會影響到自己的東西放的位置。 2.飯店地下街的超市東西非常便宜超值，能盡情購買水果等補給品。 3.位置離本願寺商店街位置接近，逛街購物都很方便。
for Familiesby YUNG WEIfrom Taiwan
Good CommunicationPosted Jan 9, 2015 on Hotels.com
hotel staffs are good in English, this help my communication. this is very important when I stay in Japan.
for Everyoneby A verified travelerfrom Ann Arbor, Michigan
Enrich your Kyoto experience at the Hotel OkuraPosted Jan 7, 2015
Excellent stay with a great value offer at the famous, historical Hotel Okura. I really appreciate that the Expedia and Okura offered the exceptional deal for Christmas season. I could enjoy "Okura hospitality" that I read in books. Very good location. I recommend to skip one breakfast here and go to Nishiki koji market near this hotel to explore and pick up something to eat. Very informative, well trained, excellent staff taught me the effective way of using public transportation and local spots. I enjoyed Okura's legendary French toast at the breakfast buffet. You can choose western, traditional Japanese and Chinese breakfast. Highly recommended. I hope they will offer good value package again. Thank you so much!
for Personal Eventby A verified traveler
Posted Jan 3, 2015 on Hotels.com