Ratings based on 1,175 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Nice hotel close to everything

Posted Dec 26, 2014
Good sized bedroom as compared to others of the same rate. Strategically located.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Taiwan

靠近三条河原町很好逛

Posted Dec 23, 2014
Pros: 清潔和服務
Cons: 週六的房價太高,本來想要連續住的。
Location: 在3条和原町,離新京極、三条名店街和錦市場很近, 附近很好逛。
在3条河原町,離loft、新京極、三条名店街和錦市場很近, 附近很好逛。 房間的空間還不算太小,乾淨設備也算新。 離地鐵很近,離京阪本線大概走路10分鐘,飯店巷口也有公車站。
4 out of 5
Recommended
for Everyone
by A verified traveler

観光に便利

Posted Dec 18, 2014
JR三条駅、地下鉄市役所前駅どちらも近いので、観光にかなり便利でした。祇園もすぐ近く。ホテルの部屋も広く綺麗。アメニティも充実。お値段以上でした。
Comment from Hotel Management
Dec 23, 2014 by Manager, Hotel Management
chiri様 この度は京都ロイヤルホテル&スパをご利用いただき誠にありがとうございました。 京都市内の観光は市バスでほとんどの社寺仏閣や美術館をまわっていただけますし、京都だけでなく、大阪や神戸までも電車1本で行って頂けますので、また京都へ足を運ばれる際はぜひご利用くださいませ。 快適に過ごしていただけた様でたいへんうれしく思っております。 今後共、京都ロイヤルホテル&スパをよろしくお願い致します。 総支配人 ルノー・ペイエ
5 out of 5
Recommended
for Everyone
by A verified traveler

地點超方便,房間以日本酒店來說,不算小。

Posted Dec 18, 2014
附近有便利店,有一間麵店很好味。京都役所前地鐵站一號出口,很易找。商店街在附近。可徒步去祇園,清水寺。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

観光のアクセスは最高

Posted Dec 10, 2014
表題の通り、観光のアクセスは最高でした。 駅からも近く、今回は祇園が主目的だったので近かったのはとても良かったです。 ただ一つ残念だったのは、枕元のコンセントが使えなかった事です。 夜遅くに気がついて寝る直前だったのでフロントに連絡はしましたが、ホテルのスタッフさんに見て頂くのは辞めました。 翌日、チェックアウトの際にその事に対するコメントが全くなかったのが非常に、残念でした。 一言、謝罪もしくは気づかいの一言があれば印象良かったのに。 夜のスタッフさんと朝のスタッフさんで問題やトラブルの情報共有はしてないのでしょうか? 自身もサービスに携わる仕事をしているので期待が高過ぎたのかもしれません。 少なくとも安くはない宿泊料を支払っている立場からすればもう一言あっても良かったかな、と思いました。
Comment from Hotel Management
Dec 16, 2014 by Manager, Hotel Management
mark様 この度は京都ロイヤルホテル&スパをご利用いただきまして誠にありがとうございます。 そしてたいへん貴重な意見をありがとうございます。 お客様のご希望を共有し、少しでも快適に過ごしていただける様、配慮するのが私どもの務めでございます。 今後こういった事のない様、せっかくのご意見を台無しにしない様、しっかり指導していき、スタッフ一同努力してまいります。 たいへんご迷惑をおかけし、申し訳けございませんでした。 年末年始にかけ社寺仏閣も様々なイベントを催されております。 また京都へお立ち寄りの際はぜひお立ち寄りくださいませ。 総支配人 ルノー・ペイエ
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasilia-DF

Hotel sofrível.

Posted Nov 17, 2014
Quartos velhos e mal equipados. Este hotel somente vale a pena pelo excelente café da manhã.
Comment from Hotel Management
Nov 25, 2014 by Manager, Hotel Management
Querida Traveler, Muito obrigado for your comments concerning your stay at our hotel. I do not speak Portuguese but although we are disappointed to read that you found your room old and ill equipped, you seem to have at least enjoyed our buffet breakfast. We wish that we would have known of your displeasure so that we could have offered you something more to your taste. We are nonetheless located in a very exciting area with easy access to all means of transportation, great shopping and exciting places like Nishiki market. Thank you for bringing your concerns to our attention and we hope that you still had an enjoyable vacation in Japan. Muito agradecido for taking the time to share your comments and we will look forward to seeing again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa
5 out of 5
Recommended
for Everyone
by A verified travelerfrom korea

호텔 위치가 좋고 직원들이 친절하다.

Posted Nov 14, 2014
호텔은 깔끔하고 조식도 훌륭하다. 위치가 좋아 여러곳을 관광하기에도 좋았다. 다만, 방에 창문이 없어 답답했다.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Canada

Amazing value

Posted Nov 6, 2014
Everything about this hotel was great especially considering what we paid in comparison to other hotels we've stayed at in Kyoto and Japan (I'm looking at you kyoto tower hotel) Area is close enough to a lot of the good stuff, we rented bikes which we used to get everywhere. To buy knock against it is the really head mattresses, but that seems to be a Japan thing I it's on par with other hotels in that respect
Comment from Hotel Management
Nov 19, 2014 by Manager, Hotel Management
Dear Traveler, Thank you for your generous comments concerning your recent stay at our hotel. We are thankful that you appreciated our location, service of our staff and proximity to public transportation. We are indeed located within walking distance of so many of Kyoto’s main attractions and only one block away from the river and only minutes away from Gion. May we suggest that a great way to discover Kyoto is by bicycle you can cover more ground and see so many incredible sights. Perhaps when you return to Kyoto you can try our classic Lounge Haven and relax in our leather sofas while you sip one of our famous cocktails. Again we thank you for taking the time to share your comments and we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san francisco bay area

Nice local with a few minor issues.

Posted Oct 26, 2014
Rooms are nice but really no views. Great location as for being one block from the main river. Biggest king size bed I had ever seen. Couple of issues at time of stay was windows did not open and bath tub only big enough for an 8 year old. No comp coffee.
Comment from Hotel Management
Oct 31, 2014 by Manager, Hotel Management
Dear Traveler, Thank you for your comments concerning your recent stay at our hotel. We are thankful that you appreciated our location and proximity to the Kamogawa river. We also happy to read that you enjoyed the size of your bed. We apologize for the size of the tub. They are what is called a soaking tub. Not very big but deep for soaking your body. Kind of an indoor Onsen and very popular amongst Japanese people. If you should decide to return to Kyoto may we suggest that you explore Teramachi dori with it’s great shops and restaurants and it will lead you directly to the Imperial Palace which is only a short walk away. You may also want to try our Kotoran spa and enjoy one of it’s relaxing treatments. Again we thank you for taking the time to share your comments and we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Sp
3 out of 5
by A verified traveler

Posted Oct 26, 2014
Pros: The staff very friendl
Room clean vert small Paid breakfast very mediocre
Comment from Hotel Management
Oct 31, 2014 by Manager, Hotel Management
Dear Traveler, Thank you for your comments concerning your recent stay at our hotel. We are thankful that you appreciated our location and cleanliness of your room. We’re very disappointed to read that you found our breakfast buffet mediocre. In the goal of offering variety to our guests who stay a few days, we do offer a wide selection of Asian and Western dishes. Thank you just the same for mentioning it. Thank you also for mentioning our staff’s friendliness. They do try very hard to do the utmost to please our guests. Perhaps if you return to Kyoto you can try our classic Lounge Haven and relax in our leather sofas while you sip one of our famous cocktails. Again we thank you for taking the time to share your comments and we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa