Ratings based on 451 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, Canada

We were treated like family

Posted Jan 23, 2015
Pros: Employees, service, food, atmosphere.
Location: Kyoto station is very close. We visited the Manga museum, the Gion district to see the Geisha and some temples, the Nishiki Market.
My daughter and I stayed here for 5 nights and were so impressed! The employees are amazing! My daughter has food allergies and despite language barriers the manager took incredible care of all her meals, making sure she had safe and wonderful tasting food! The other staff were wonderful, the servers, the bartender and the concierge who helped us out every morning to plan our day and figure out how to get around. Kyoto is quite a marvelous place, I will definitely go back! The location of the hotel is very central and easy to get to the major attractions while being close to the station. Our rooms were nice, small by N. American standards, but fine for us. The hotel has this underground spring water tapped into, so your skin and hair are super nice, I really miss that water! There are good restaurants and a great bar. Be sure not to miss the Japanese cuisine restaurant, apparently not a lot of Westerners go there, but you must! It has fabulous Japanese food, and if you are in Japan, well, of course you must eat Japanese style food! Extremely tasty, and super presentation, and wonderful servers. We enjoyed our stay so much, we were actually teary eyed when we left! We are Facebook friends with a couple of the employees now - how often do you connect like that with a hotel! If I could rate it 10 out of 5 I would!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
Nice looking facility, very, very friendly and helpful staff. Don't miss the free shuttle which picks up from the hachijo exit of the station near the McDonalds.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

急がない人向けのとても快適なホテル

Posted Jan 4, 2015
Pros: すべてにゆったりとした雰囲気
Location: 繁華街から少し距離があり,立地条件としては少しだけ不便です.
とてもゆったりとした空間があって,スタッフも親切です.とても快適なホテルです.でも,場所が繁華街から離れています.バスの便も中心部とくらべると少ないです.このため,いろいろ見て回りたい人には,少し不便だと思います.でも,ゆったり急がない旅行者には快適だと思いました.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom GK

The shuttle bus service is very helpful.

Posted Jan 1, 2015
The hotel surrounding is quite quiet but the shuttle bus can ring us to down town within 5 minutes, convenient.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2014
Convenient shuttle service every 15 minutes to the station, but not a very convenient location, except there is a Royal Host across the street which is great for breakfast and much cheaper than the hotel buffet. Lobby was beautiful, but the rooms were a bit too warm and smelled of stale smoke.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in Kyoto are

Posted Dec 29, 2014
Shutter bus to Kyoto station is a very good option, but stop too early at around 20:30 only.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2014
There is a Free Shutter Bus from Kyoto station, very convenience to travel, but the last one run until 8:30 PM only
4 out of 5
Recommended
for Couples
by A verified traveler

Komfortables Hotel

Posted Nov 22, 2014
Sehr gut ausgestattete und saubere Zimmer. Komfortabler Shuttle-Service vom Bahnhof zum Hotel, der sehr häufig fährt und wirklich praktisch ist. Freundliches und hilfsbereites Personal. Insgesamt sehr zu empfehlen!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom 愛知県

駅から近い手頃なホテル

Posted Nov 18, 2014
Pros: 顧客対応の良さ
Cons: 特になし
Location: 京都の紅葉の季節であり、名所多数あり
チェックインの時間前にホテルに行ったが、親切な対応をしてくれた。ホテルに着いてすぐ荷物を預けると同時に対応してくれた女性に夜のマッサージ予約を依頼した。その時女性は、5時頃自分で電話で申込してくだいと言われたが、それを聞いていたホテルマンがすぐにフロントに指示しマッサージ予約をしてくれた。
4 out of 5
by A verified traveler

Spacious

Posted Nov 15, 2014
The hotel overall was very good. The only drawback for me was the presence of something in the air that messed up my sinuses causing my nose to run. I thought it was me but two others in my group had t he same problem.