Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Libran from Singapore

Nice hotel with shuttle service to Kyoto station

Posted Jun 27, 2014
Pros: Child friendly and with a shuttle service to and from Kyoto station.
Cons: Concierge not very helpful and most times there was just 1 lady manning the counter resulting in long wait time.
Location: Very near one of the famous Kyoto temples 'Silver', had lunch at a nice little joint just down from the hotel run by a family.
Nice hotel although located a bit far from kyoto station. Has child amenities including pyjamas.
4 out of 5
Recommended
for Everyone
by Cin from Singapore

Nice hotel near Higashiyama sights

Posted Jun 24, 2014
Pros: Spacious room and bathroom, nice shower and bed, very helpful stuff, convenience store below hotel is as good as other stores, good location to cycle
Cons: increase frequency of shuttle bus during peak hours (morning 10, 11am for check-out) and night 9pm pricey food in hotel
Location: Ask the stuff for map of restaurants nearby. The area around Nizenji temple serve good yu-tofu (though pricey).
Positive: Superb staff, short walk to Kaege Stn, a good convenience store in hotel, location good for Higashiyama exploration. Thought has been put in to make room stay comfortable through quality bathroom slippers, non-fog mirrors, and warm toilet seats! Negative: There's some confusion over the cost of the use of gym (we were charged though its supposed to be free). Pricey meals in hotel. Limited English or Mandarin channels for TV. Suggestion: Rent a bicycle from the hotel to cycle to some sights or just to explore. Its fun and not as tiring since the bike is an electric bike.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel- a little dated

Posted Jun 23, 2014
Room size was great and I was upgraded. Bed was comfortable and bathroom had everything you could need. shuttle from the train station is useful on arrival as hotel is not in central location. Location is good as there is a subway 5 mins walk away and Gion area is about 15 mins walk. Outside view of hotel does not reflect the inside, You have to pay to use the gym and pools each time-not good.
2 out of 5
by Lili from Japan

Bathroom tiles covered in mould.

Posted Jun 17, 2014
We have stayed in traditional Japanese room in Kasuien annex . It is quiet and has a beautiful Japanese garden, we thought it was great until we saw the room. The room was clean but bit tired and worn out, chipped and used. (Certainly does not look like photos.) It was really expensive given the condition. And I was shocked to see the the bathroom. It has tiled walls and they are covered in mould. Location was good but that's about it.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 29, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by Jason from Oakland, CA

Great Higashiyama location

Posted May 29, 2014
Very close to many of the sites in Higashiyama--walking distance close to a couple's days' worth of sightseeing sites. Easy subway access, and a downhill stroll to the restaurant district near the river.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted May 28, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by Daniels from Jacksonville, Florida

Visiting Kyoto

Posted May 28, 2014 on Hotels.com
Hotel was very nice. Shuttle service was outstanding.
4 out of 5
Recommended
by Marc Berkowitz from Panama City Beach, FL

Close to shrines and temples, far from downtown

Posted May 23, 2014 on Hotels.com
Over the hotel was great, but it was too far from the downtown are of the city. The hotel itself is located in very sleepy party of Kyoto.
4 out of 5
Recommended
for Business Travelers
by Phoenix from Maui

Kyoto bliss

Posted May 20, 2014 on Hotels.com
The 3 bed room family suite was amazing. Very spacious & huge tv. Wifi, like most hotels, didn't work very well. Choppy connection, worked when it wanted to work. Friendly hotel staff very consistent with Westin product.