Ratings based on 1,031 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Malaysia

Great hotel at Kyoto Station

Posted Mar 25, 2015
Pros: The large room, and the complimentary 1-litre bottle of water. I also liked my room view :)
Location: Great location if you're using the JR trains/shinkansen frequently, but not so good if you want proximity to Shijo Kawaramachi and Gion.
Check-in and check-out processes were smooth (probably helped that I had already paid for my room via Expedia). The staff were friendly, and the room was a very spacious one for a Japanese hotel. My room faced the train station so I could watch the trains going in and out; that was quite fun. I could faintly hear the train station announcements, but it wasn't particularly noisy so it didn't bother me at all. This hotel is particularly good if you intend to use the trains frequently (e.g. day trips to Nara, Osaka, etc.) but may not be quite as good if you really want to walk around the main tourist and shopping areas in Gion and Shijo Kawaramachi as you would probably need to take a taxi or a bus there (and it's approximately 15-20 minutes from Kyoto Station to Shijo Kawaramachi by taxi). You *could* walk there but it would take some time and wouldn't be fun to walk back if you're carrying all your new purchases with you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Super Central & Easy

Posted Mar 21, 2015
Pros: Location
Location: Kyoto Tower
Can't beat the location if you are out and about. The Shinkansen to/from Tokyo is right out the door, as is the Haruka Express to KIX Airport. Also plenty of buses and a train line. A very big hotel so nothing seems very personal, but typical Japanese formality and service. Breakfast was okay, only had it one day. Rooms were a good size, big bed, deep but short tub.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

好立地かつ丁寧な対応のホテル

Posted Mar 18, 2015
急遽京都に宿泊することになり、こちらのホテルを利用させて頂きました。立地が良いことはもちろん、清潔快適、なんといっても接客が大変丁寧なホテルで、2日間快適に過ごす事が出来ました。 料金は、安いという値段ではないはずなのですが、家族を連れていくならぜひまたここに連れて来たいと思えるホテルでした。 一つだけ欲を言えば、お部屋のコーヒーが販売(通常のコンプリメンタリーよりもレベルの高いもの)のみだったのですが、コンプリメンタリーのお茶2種類のうち1種類が、簡単なインスタントコーヒーだったら更に嬉しいかなと思いました。(でも京都だから、日本の方も海外の方もお茶の方が嬉しいのかもしれませんが...。) 京都に行く際は又利用させて頂きたいと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, OH

Friendly staff willing to address concerns

Posted Mar 12, 2015
Pros: Very convenient access to Kansai airport by train and terrific local train, subway and bus access to all of Kyoto.
Location: Convenient location for shopping, dining and sightseeing
We were very pleased with the complimentary room upgrade. For first night we were on the train station side of the hotel and the train announcements disturbed my wife's sleep. When we mentioned that to the front desk, they willingly moved us to the other side of the building and 2 floors higher where we had a great view of the city. Overall we were very pleased with our stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuala Lumpur

Excellent location, great hospitality

Posted Feb 28, 2015
Pleasant experience from the moment I arrived at the hotel. My request to have early check in was granted. Hotel staffs were courteous and helpful. Highly recommended. Location is excellent. Retail outlets, food and beverage, public transports, all are within same complex. Tourist information centre and public transport information centre are available at the same building.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom hk

great hotel

Posted Feb 21, 2015
房間設備一流,位置方便,食品出色, 服務生態度良好,一定會再住, 不錯,不錯,不錯。浴缸去水改善更好。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Taiwan

車站上方交通方便

Posted Feb 20, 2015
Pros: 飯店服務人員親切有禮,對於顧客的問題反應,迅速解決
Cons: 每日僅提供免費礦泉水一瓶,似乎連茶包都要額外收費(希望不是我誤會了......)
Location: 車站商店街,附近的商場,大型電器賣場,以及鬧中取靜的院寺
異地旅遊,能找到交通方便的好飯店,是非常棒的!飯店下方就是通往各地的車站入口!這裡的服務人員很有禮貌,對於不熟的我們提供了相關的交通資訊,甚至連班次時刻都查好了;離開的時候,也幫我們連繫了下個行程的民宿,實在太棒了!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2015
Nice room,clean and tidy Very convenient,good location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom p

Kyoto Station comfort

Posted Feb 8, 2015
2nd stay, solid 4 star hotel, convenience to the transportation hubs of trains and busses, shopping and a hundred restaurants. High recommendation for touring entire area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient. Directly above Kyoto station

Posted Jan 28, 2015
Can't get any better than this place in terms of convenience as it is directly above the Kyoto station and in the shopping centre too. Spacious room.