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Reviews of Hotel Palacio del Carmen, Autograph Collection

5 out of 5
Hotel Palacio del Carmen, Autograph Collection
Oblatas, s/n, Santiago de Compostela, La Coruna

Reviews

9.2

Wonderful

Rating 10 - Excellent. 263 out of 399 reviews" "
Rating 8 - Good. 109 out of 399 reviews" "
Rating 6 - Okay. 16 out of 399 reviews" "
Rating 4 - Poor. 9 out of 399 reviews" "
Rating 2 - Terrible. 2 out of 399 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than 10 minutes walk from all the tourist sites yet a very quiet location right next to a peaceful river walk
Stayed 2 nights in Apr 2024

10/10 Excellent

Maximilian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Good location. Great restaurant. Amazing service staff. Restaurant servers were amazing! Well done
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful and spacious with garden view, bed was very confortable, bathroom has everything you need including robes. Due to the weather we didn’t enjoy propriety grounds much, there are many restaurants nearby, and walking to Santiago de Compostela Cathedral was easy and beautiful.
Stayed 1 night in Feb 2024

10/10 Excellent

ALVIN, FT MYERS

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great property close to the Cathedral but not on the noisy areas
Stayed 3 nights in Jan 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here numerous times, and the quality of service and cleanliness has always been superb
Stayed 1 night in Nov 2023

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent service by the staff.
Stayed 2 nights in Oct 2023

8/10 Good

kamelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was in a good location, safe & clean
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced property
Overall, a tired property. Exceptionally hot in the hallways. Mold in the bathroom. A broken electrical outlet that did not recharge our phones. It was not worth the money.
Stayed 1 night in Oct 2023

10/10 Excellent

Susan, Prairie Village

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay after four weeks on the Camino. Highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

J Kapland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quality hotel in a great location to explore Santiago on foot. Very convenient to have on site parking.
Stayed 1 night in Sep 2023

10/10 Excellent

alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel in great location in an old convent . Great room, swimming pool, garden and restaurants. Delightful breakfast buffet with local cuisine included in the price. What a nice surprise. Courteous staff. Recommend to every one !
Stayed 3 nights in Aug 2023

8/10 Good

Eva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel located very central. Staff were very professional and friendly. Rooms nice, quiet and cleaned daily. Only negative would be the pool was closed during our stay.
Stayed 7 nights in Jul 2023

10/10 Excellent

Maria R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST PLACE TO STAY IN SANTIAGO DE COMPOSTELA!
Exceeded my expectations in every way. Great place to stay while visiting Santiago de Compostela.
Stayed 3 nights in Jul 2023

10/10 Excellent

jinso

Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Wonderful room and perfect location
Stayed 1 night in Jun 2023

8/10 Good

Ita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. We were upgraded to a suite, which was wonderful. Very helpful staff. Had a delicious dinner at their restaurant.
Stayed 1 night in May 2023

10/10 Excellent

RICHARD

Stayed 1 night in Apr 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great hotel and restaurant!
Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property in the heart of Santiago. All staff were so very helpful. We loved our room with the view of the cathedral and a bonus full moon. Food was great in the bar/cafe. Couldn’t have been better.
Stayed 2 nights in Apr 2023

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Staff
Very nice place with helpful and friendly staff. A 10 to 15 minute walk to the historic district. We didn't bother with the breakfast which did seem expensive. But a very nice hotel and highly recommend.
Stayed 4 nights in Feb 2023

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem in Santiago
It was a beautiful, historical location. The decir is simple but comfortable. The location is well situated and accessible to the center if historic city. The hotel director left us a wonderful welcome letter, explaining the history of the hotel. Along with the letter we received a wonderful small “Tarta De Santiago,” the hotel’s special version of the local specialty. The staff is friendly and helpful with any request. The restaurant had a nice buffet breakfast. The dinner menu could use some daily variations.
Stayed 7 nights in Dec 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Robert

Stayed 1 night in Oct 2022

10/10 Excellent

jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel have enough room to install pool tables or any other activities. The hotel need to get football tv rights to see the games feom la liga
Stayed 1 night in Oct 2022

4/10 Poor

Leila Margarida, Richmond

Stayed 2 nights in Oct 2022

10/10 Excellent

IDANIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull hotel Excellent service
Stayed 2 nights in Sep 2022

10/10 Excellent

Omar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Stayed 1 night in Sep 2022
Response from Marina (Front desk) on Oct 14, 2022
Dear Sir Steven, we like to say thank you for giving us the best rate. We hope to see you again. Best Regards.

10/10 Excellent

Hamid

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a 5 stars hotel with excellent frontdesk staff. Friendly with welcoming smile. It is about 10 minutes walk from the cathedral which is not too bad as you will not have to worry about loud music that can happen some nights in the main square
Stayed 3 nights in Sep 2022

4/10 Poor

Graham

Traveled with partner
Disliked: Cleanliness, staff & service
Very disappointing stay, Hotel did not respond to requests made by Expedia, room allocated when arrived opposite from what I asked for and request to meet Manager to discuss never fulfilled. They did manage to wake us up later to offer a different room but too disoriented then to progress further. Dog mess reported in underground garage was not cleared up in 2 nights we stayed. Room was dated. A points Hotel aimed at high turnover guests not at all in keeping with its grand name (or pricing).
Stayed 2 nights in Sep 2022

10/10 Excellent

Guillermo Valdes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy bien ubicado con muy servicios de primera y gente muy amable en todas sus areas
Stayed 3 nights in Sep 2022

2/10 Terrible

Mohammad

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
We didn’t enjoy our stay !
Positive : nice and friendly staff, nice view from the room. Negative: room too noisy, couldn’t sleep at all. Anyone walking in the corridor could be heared in the room, and even from other room can be heared very loudly. No 24hours room service, it’s not a five star hotel standard at all. Maybe good 4 star.
Stayed 2 nights in Aug 2022

10/10 Excellent

Pedro, Weston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located in a very quiet part of town but less than 10 minute walk from Plaza de Obradoiro. Attentive staff, not overly friendly but correct. Spacious room, nicely decorated, comfortable with sizeable bathroom. Overall a nice experience. I wished they would have been a bit more helpful when i asked for restaurant reservations. I would expect a concierge or staff to take care of that at a 5 star hotel. They simply provided some names.
Stayed 2 nights in Aug 2022

6/10 Okay

Ellie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

8/10 Good

STEVEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good breakfast. Parking is available.
Stayed 2 nights in May 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay two nights and have really good time
Stayed 2 nights in May 2022

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Frank

Stayed 2 nights in May 2022

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Very nice. It’s just that they call themselves a 5-star hotel and it’s not. Good value though. Somehow, the decrepit furniture in the garden lounge gave us the impression that management doesn’t care. If you are driving, parking is very convenient and it’s only about a 10-minute walk to the Cathedral. We enjoyed going to dinner in modern Santiago which is very vibrant (take a taxi).
Stayed 2 nights in May 2022

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Hotel Palacio del Carmen was so convenient for us. It was a short distance to the Pilgrim's Office and the Santiago de Compostela Cathedral. The staff was extremely nice and accommodating. Bravo!
Stayed 1 night in Mar 2022

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here!
Stayed 1 night in Mar 2022

10/10 Excellent

Andrew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
10 minutes from the cathedral Friendly helpful staff Would recommend
Stayed 1 night in Dec 2021

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good onsite parking
This hotel is in an old convent and brings a unique experience. It is in a good location slightly outside of the ring road, but still an easy walk. This is a great location if you are driving - the onsite parking is a great asset. It was pretty quiet when we were there, not a lot of activity on the property. Property is clean and well maintained.
Stayed 1 night in Nov 2021

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Santiago de Compostela
Terrific hotel. Would highly recommend it.
Stayed 1 night in Nov 2021