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Reviews of Motel 6 La Crosse, WI

2 out of 5
Motel 6 La Crosse, WI
2150 Rose Street, I 90 Exit 3, La Crosse, WI

Reviews

6.2
Rating 10 - Excellent. 147 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 255 out of 1001 reviews" "
Rating 4 - Poor. 172 out of 1001 reviews" "
Rating 2 - Terrible. 156 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Leng

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Leng, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

6/10 Okay

Trevor

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 4, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Misty

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was so gross and unclean. There was sticky stuff on the tables next to out bed, stuff all pver the curtains and someone left a note on the back of the door tjat said. Wear a condom. 😳 Obviously it wasnt cleaned before us. We tore the bedding off even before sleeping. Would not go back.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Misty, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Nancy Y. on Mar 21, 2024
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 Okay

Sean

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Mar 21, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Ashley, Hugo

Stayed 1 night in Mar 2024

4/10 Poor

Levi

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Brand Experience Team on Mar 9, 2024
Hi Levi, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie#Team6

4/10 Poor

Bobbi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well it was filthy and i got kicked out my second night because they hsd no record of me on there system to stay another night even though i paid for 2 nights. So i wonder how i get my money back for the 2nd night?
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 26, 2024
Hi Bobbi,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

rebecca

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Shawn

Stayed 1 night in Feb 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brand Experience Team on Feb 6, 2024
Hi Morgan,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice owners
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Morgan,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Nathan

Stayed 1 night in Jan 2024

2/10 Terrible

Fikret

Stayed 1 night in Jan 2024

2/10 Terrible

Ebony

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The heat didn’t work in my hotel room when I arrived. They also false advertised and I paid for a room with a jacuzzi but all the rooms with jacuzzis were already sold out
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean that was excellent and checking time was prompt
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,nice staff
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The other guests were so loud I got no sleep. Terrible noise through wall.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Jeanette, Rhinelander

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff but I had a feeling of anxiety leaving my room or coming in after dark. People were smoking at the entrance which was very disgusting for skmeone who doesn't smoke and gets migraines from the smoke.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 16, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so kind and helpful. They can answer questions about anything you want to ask
Stayed 1 night in Dec 2023

8/10 Good

Yanessa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good property but need a little bit more work in cleaning. Was acceptable but not ideal
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Yanessa,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

8/10 Good

Patrick

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in May 2023

8/10 Good

Y

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
Nice jacuzzi for an upgrade of 20$, room is clean overall, they forgot to restock soap for us. Walls lack soudproofing, heard dog barking all night and tv noises. The parking is full of dog poop and not well maintained, people smoking outside of the entrance door which is nasty.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Feng

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Got ring worm from the bed
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Feng,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
There isn't anything bad to say
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Shawn,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Good prices
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

6/10 Okay

Thai

Traveled with family
Disliked: Amenities
No heat last night. The heat and the AC are not working.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dajia

Liked: Cleanliness, property conditions & facilities
The dining options around the property
Stayed 6 nights in Oct 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Dajia,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Bong

Liked: Cleanliness
Good and clean place.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Traveler,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Jeffrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were disgusting, cockroach infestation throughout whole building. Just to start. The place was on fire and evacuated at one point of the trip. Window screen was missing. The radiant heat melted the power cord to tge ac unit. The staff never once cleaned the room. Parties all night, CPS payed a visit to a poor kid. We were charged twice for the same room reservation somehow. But due to their "policy" its apparenty non refundable. Good thing i had trip insurance cause im going to need it.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Jeffrey,On our behalf, we would like to apologize for the inconvenience you incurred while being our guest. This is not our standard, and we take reports of pest control very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Maz K.#Team6

4/10 Poor

Brynn

Stayed 2 nights in Oct 2023

4/10 Poor

blake

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
Had dirty sheets and blankets. Cops showed up at night for a dispute and said there was a gun.
Response from Nancy Y. on Nov 6, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Laura and Jim

Traveled with partner
Liked: Staff & service
The other guest were loud, no plug on sauna tub we had to use a rag,but it was inexpensive for a night
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Loud, non stop activity in the hallway. Didn't stop through the night - loud talking, shouting, kids running in the morning, pets both cats and dogs. Im pretty sure people just live in this hotel. My husband and I couldnt sleep at all. Made the entire stay pointless. Also, the place is filthy.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Jacquelyn

Traveled with family
Liked: Staff & service
Convenient location. Bare bones motel but for the price it’s OK.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Jacquelyn,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Kenneth, Elkhart Lake

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a disaster. Bed sheets and towels were stained. Spiders on the wall. Windows didn’t even close all the way (hence the spiders). Moldy window wells. Hallways smelled. Only positive was the friendly staff. Never again.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Kenneth,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Kristin

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very dirty and smelled very bad. The hallways smelled of dog urine and old food. Our room was dusty, riddled with cob webs and had forgotten dirty towels on the floor when we got there. The residents of the hotel were loud and disruptive outside and banged on the room across the hall from us inside. The hotel did not feel safe.We would have left upon arrival but there was not another room in town.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi KristinThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 Good

Erlend

Liked: Cleanliness, staff & service, amenities
Some noise from the upper floor
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Erlend,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Jeffrey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very crappy Motel 6. Room smelled like a dead cat. Lamp didnt work. Exterior door broke and was wide open all night. Staffer told me to stay somewhere else if i didnt like it. Rest of our party decided to go elsewhere. Wish we had.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Jeffrey,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Denise

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After check in and upon walking to our room the hallway and stairwell stunk of smoke and marijuana. We were on a timeline so we literally dropped our bags and left. Upon returning our adult children called us to their room where it looked like dried puke was all over the side of the bed and floor, a pile of what they felt looked like poop was on the bed side table, and there was other debris included coins on the floor elsewhere. The room had clearly not been cleaned. Upon going to the front desk and showing the pictures we were give a key for the next room which was only one bed. The front desk guy did come up and move them even further down the hall to a two bed room. While we appreciated the effort it did not make our stay comfortable. I don’t think anyone in our group will stay at another Motel 6 and especially never the one in LaCrosse WI.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Denise,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled so bad like cat pee and when we left we noticed a cat in a room window and I took a picture the worst hotel I’ve ever stayed in. Our room had mold and cobwebs in the window there was so much dirt on carpet in hallway and stairs. We will never stay there again!
Response from Brand Experience Team on Oct 31, 2023
Hi Sara,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Laurie

Disliked: Cleanliness, property conditions & facilities, room comfort
Way Overpriced
This is what I would expect for a price of $65/night not $137/night + taxes. There isn't much to say other than it is very run down and needs some work. Seemed to have several people who "live" there. Dogs barking at 5:30am, walls dirty and colored with markers, bathroom was not in good shape. However, the shower worked fine and had good water pressure with hot water. Hardwood floors were decent but not very clean. This would have been acceptable for half of what we paid. Anything more than $90/night is too much.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Laurie,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Tracy

Disliked: Cleanliness, property conditions & facilities
?
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Tracy,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Erlend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient room. Got all the information I needed upfront. A small safety shampoo (for those who forgot) would have been the only improvement I can see.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Erlend,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

8/10 Good

Bong

Good customer service
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi BongThanks for your review, we really appreciate the support. Lilith#Team6

6/10 Okay

Pat

Disliked: Cleanliness, property conditions & facilities, room comfort
Kind of Scary
Tub was stained! Bath switchplate fell off! No rod to hold toilet paper up! Mattresses were very cheap!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Pat,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6