La Palmera Mall Tours

Definitely coming back! Great service !

Overall the property was a great value for the location. However, it had several flaws and deficiencies. The staff was not overly competent. The rooms, while clean, had maintenance issues such as unprofessional and poorly executed paint jobs, rust stains in the tub, both sinks dripped, small holes punched into one of the bedroom doors (didn't go all the way through), damaged and exposed electrical outlet by the front door, and one of the bottom floor exit doors stuck really badly. The breakfast was also very poorly laid out. There was one waffle maker and it was in the middle of the line. Since it took so long, it backed up the entire line and made everything very cramped. It could be better arranged but the actual food was fine and above continental. Once again, the rooms were clean, the price was great, the location was great, the breakfast was an added bonus, the wifi worked great, and really liked that the 2nd bed in our room had its own bedroom with a door to close it off from the rest of the roof (also its own closet).

The key would not work and after several attempts, staff had to open the door several times. Then we asked to check out because the key would still not work. They changed our room and offered 1 free night. We have not received a refund for one night.