Outdoor pool, sun loungers

Reviews of Luwansa Beach Resort

4 out of 5
Luwansa Beach Resort
Jl. Pantai Pede, Desa / Kelurahan Gorontalo, Labuan Bajo, Flores

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 61 reviews" "
Rating 8 - Good. 31 out of 61 reviews" "
Rating 6 - Okay. 15 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people there and the food was good. I walked to the city, takes about 45 minutes once.
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Has none of the amenities they advertise...
They say they have 2 bars/lounges, a swim up bar, 24 hour room service, an indoor pool, coffee shop, snack bar and barbeque grills and they don’t have any of these things. If you plan to have a cocktail or two on your vacation you won’t be able to get one here nor any of the other amenities I mentioned. The do call the restaurant “Komodo Bar” but it was out of stock entirely my entire stay while I had no problem getting a beer at any other restaurant or hotel in town. Also, it is about a 15 minute drive from Labuan Bajo town where you will need to go if you want to do a Komodo Tour, dive, snorkel, have dinner or drinks. They have a free shuttle from 7:00 am – 6:00 pm but you will need to be in town before that for any boats going to Komodo, diving or snorkeling and will be in town later than that for dinner so you will end up paying a lot more for their shuttle to and from town than if you just spend a few more rupiah to stay at a nicer place that is already in town. You will spend 100,000 rupiah for every trip to town and for less, you can stay at a nicer place that is already in town and close to the Komodo, dive, snorkel, dining, music fun. Restaurant food wasn’t bad but it is swarming with flies so if you order, you may want to have it in your room although bugs are an issue there as well. Overall, I wouldn’t recommend anyone stay here. It is managed really, really poorly.
Stayed 5 nights in Dec 2019
Response from Ferdi on Dec 16, 2019
Dear our Guest First of all we do apologized for that. Thank you very much for your review and as an honor for us. we have tried to explain you yesterday about the Hotel Facilities that we have not indoor pool, and we already show you about the facilities from our extranet directly. Your review will bring us to the best future and will definitely be better, once again thanks for your input. Your Review is high appreciated Regards Management

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities
Dirty sheets and towels. Messaged and emailed the hotel weeks in advanced and two days prior to let them know the number of travelers and hence room configuration. Never heard back and nothing was ready when we arrived so they needed to add extra beds in the room and charge us for it. Woke up in the middle of the night, turned on a small light and bed was full of bugs and cockroaches came out. My wife was completely bitten by who knows what insects throughout the night. Sheets and towels (which we had to ask for) were stained.
Stayed 1 night in Oct 2019

10/10 Excellent

W.

Stayed 5 nights in Sep 2019

6/10 Okay

Sebastian

Liked: Staff & service, room comfort
Ok stay , reasonable price .
We received an complimentary upgrade to a villa , which was a nice surprise . The staff were very friendly and helpful. The villa room was nice, spacious and had a nice view of the sea. Breakfast was average and there was an egg station and buffet food. The music played at breakfast was not good and really ruined the experience . We didn’t go in the pool as it was not very clean , which was disappointing. Overall an ok stay, but definite room for improvement .
Stayed 1 night in Aug 2019

6/10 Okay

Anni, Bali

Liked: Cleanliness, staff & service
Outside town, pool bar under construction, beach lonely and dirty
Stayed 1 night in May 2019

2/10 Terrible

NS, UK

Liked: Staff & service
Lovely but beware of theft from room!
Great location on beach, warm sea but not much in the local vicinity. Staff are friendly and free shuttle as and when you need to Lubuan Bajo town is offered, dependent on availability. Although the hotel seems fairly new, the rooms are a little dated. The sea view villas/rooms are preferable with unobstructed views of the beach, pool and sea. However we cannot recommend this hotel - had a substantial amount of cash stolen from the locked room safe. The friendly manager, Sigit, kindly took us to the police station to make a report on his day off, however I fear he has not taken the incident seriously or done any follow up. Despite his promises, he did not contact us again after we checked out, and has not responded to our emails/calls. He confirmed there was no CCTV and it seems quite possible that staff have access to the safe master key - if staying here be very careful. Given that it's a "beach resort" and you'll often find yourselves out of the room for substantial periods of time and not wanting to carry all valuables eg when on boats/diving and swimming this is a very substantial problem. It's a real shame as there's lots to like about the rest of the hotel and staff were mostly very helpful.
Stayed 3 nights in Dec 2017

6/10 Okay

annie, canada

Disliked: Staff & service, property conditions & facilities, room comfort
It was okay. It was not worth the price i paid for it. They don't even have wifi in the rooms and the shower water was cold.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good service but no wifi in rooms
Overall it was a nice stay but frustrating when we wanted to use the wifi. We had to sit in the lobby or at the cafe.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveler

6/10 Okay

Eeva

Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel, dirty pool and overpriced restaurant.
Hotel itself was nice, very clean. Room was big and had everything one would need for the stay. I would not stay here again tho because of high price you would expect some sort of value for money but: Pool was dirty and the sunchairs were from last century. Restaurant was way too expensive for being such remote location. Paying for bintang 66000 is way overpriced and restaurant would not give me my change correct. When you pay 22% Tax of beer you usually want your money back. Airport pickup on arrival was perfect but when I booked for departure, they forgot and were leaving to airport without me. So not really on point.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, comfortable rooms; beachfront view
We stayed two nonconsecutive nights with a short excursion in between (hotel stored our luggage). The first room we were given, in one of the villas, was huge with a comfortable bed and easy access to the pool and restaurant. The one downside was that it was mildly infested with millipedes (probably harmless but we did not want them in bed with us). The second room was in the main hotel building, less enormous but still plenty spacious. Hotel staff was somewhat disorganized in arranging our shuttle to the airport and in turning off the running water one evening for repairs (!) The pool and restaurant area have a lovely ocean/sunset view, though the ocean water is too shallow and muddy to make the beach good for swimming. The restaurant was quite expensive by Indonesian standards, but had pretty good food. There are no other restaurants in the neighborhood so you need to take the (free) shuttle to the main Labuan Bajo town if you want to eat elsewhere.

8/10 Good

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chi Kin, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff member with the best English skills is actually one of their drivers. Their "front desk manager" tried to pick us up in town for IDR 100,000 which was about 3 minutes before their shuttle picked us up !

8/10 Good

Clover, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with beautiful sunset view
i stayed there for 2 nights. First impression was very good as it was the resort / villa kind of feel which I liked. However, it was not located close to town but luckily they provided free shuttle service from 7am-8pm (only to town, other areas one-way will be charged at Rp 50,000). You could arrange a time for them to pick you up at a location back to the hotel, but there was once the driver forgot to pick us up and we called the hotel after waiting for 15 minutes. Alternatively, you may borrow a phone from any restaurants to call the hotel when you wish to go back. Their airport transfer is free as well. The most amazing thing about this resort is their private beach has a nice view of the sunset. The staff were friendly and they would recommend us the places we can go.

6/10 Okay

Joshua, United States

Liked: Cleanliness, staff & service, room comfort
Far from town
Far away from the town so you will be reliant on there shuttle service which was hard to get a hold of sometimes. Wifi did not work both days we stayed. Has nice views of bay and good sunset views. Access to beach but we didn't go.

6/10 Okay

Howard

Liked: Staff & service
Ok, for labuan bajo.
Nice set up, but staff are noisy in the early morning by the rooms waking up the guests. Shuttle pick up is difficult to arrange but drivers are really good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
A bit out of the way, but very relaxing. Staff were very helpful. Worth a visit.

8/10 Good

Nils, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach side hotel
Decent hotel, good value for money, beach is on the dirty side

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OK Hotel, but not worth the money
The theme of my stay here centered on the amenities promised were either missing or disappointing. They hotel itself is ok, the rooms are nice, but the rest of the hotel is lacking. The pool was closed the days I was there, the coffee shop is almost never open, and the restaurant is most just tables at the bar. This place is a ways away from anything else, but then does not have the services to make you want to stay at the hotel. The shuttle into town was nice and the beach in front of the hotel is nice. Overall the hotel feels like it wants to be a luxury resort, but does not want to put that extra effort into making the amenities of a luxury resort present. This is a good hotel, but it did not stand out as a great hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sunset view from Hotel bar out back

10/10 Excellent

Mark, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used this hotel as a jumping off point for seeing the Dragons. We took 2 day trips one to Rinca and one to Komodo.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rooms, Friendly Staff
Overall our stay at Luwansa was great. There were some problems when I tried to arrange the free airport transportation, when a staff member who didn't speak English answered the phone and then hung up on me. He also wouldn't pick up on a second call when I asked someone who spoke the language to call back. Also, although free rides to town were offered, we were told that we could only have one per day. This wasn't really a problem, but since the hotel is far from town, it might be for other travelers. Overall, though, the staff was great and the room was superb. Breakfast and Dinner in the restaurant were good. Nice sunset view from the beach.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hummm
Overall good - quick service and ready to help. Quite shock initially with the 21% service and tax when they keep on bringing cold food with almost nothing on it. This was a big turndown. We are really not into breakfast but it is undoubtebly a really bad one we got. Now having said that, the sunset was literally one of the most beautiful I have ever seen. Just breath taking - even better than Langkawi as we were almost alone on the beach front. So nice staff, great location but quite poor food... maybe a microwave might help! :-)

8/10 Good

Arlene

Liked: Cleanliness, property conditions & facilities, room comfort
Far from town, but they have a car that can take you there for free. Free hotel pick from the. Airport or harbor . Big clean rooms, quiet location. The only thing I thought was rude was ... 9 am. Call from front desk .. Are you checking out today? " yes" 10 am .. Call from front desk .. What time are you leaving ?... Umm now? ... If check out time is noon... Why do you have to keep asking me ??

8/10 Good

N Siregar, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services
The hotel is clean and comfortable. This is not a luxury hotel, however they provide such a great service. It is the service that differentiates this hotel from the rest.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option money/value
The hotel is very clean, comfortable and compared to many other in Lubuan Bajo it is a great offer for your money. It is a bit distant from city center, but they offer a free shuttle so there should be no problem. The pool is really nice and the staff is very cordial. The only problem, but this isnt the hotel only, there is no fast internet anywhere in Flores, it is less than 0.5mB,so dont go if you need to be connecte!! Otherwise, I highly recommend it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and very spacious rooms!
I loved staying here bc its clean and comfortable, definitely one of the best in all of flores island. Breakfast is not the best, but at least its included. I highly recommend it!

8/10 Good

Betty, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very gracious and helpful staff
The entire staff of Luwansa Beach Hotel were very helpful when we needed it. Since the hotel is a ways from Labuan Bajo proper, the hotel offers free drop off/pick up in the town. Just make sure you have the right phone number before you leave. The villas are very comfortable with a door opening out toward the ocean. However, if you want wifi, you must go up to the main lobby to stay connected. The individual rooms in the hotel have every comfort of the villas and you have better internet connection up at the hotel. We two senior ladies couldn't have had better in Labuan Bajo!

10/10 Excellent

Sethamy, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay pre liveaboard
Where else in the world do you stay where the hotel is happy to provide free shuttle to and from the city center? Here is where! This is your gateway to the liveaboard ships and your Komodo islands. The hotel is cozy with large clean rooms and a fantastic staff. Super accommodating.

8/10 Good

Esther

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Luwansa is a nice place to stay for a few days. Food, room, people and pool are very nice. The beach is dirty; a lot of trash. And the bottom of the sea is covered with dirth. Not nice to swim. The view is great and ideal to see the sunset.
Stayed 2 nights in Aug 2023
Response from The Management on Aug 24, 2023
Dear our valued guest, Warmest greeting from Luwansa Beach Resort Labuan Bajo…..On the behalf of the management, we would like to express our deepest gratitude for staying with us at Luwansa Beach Resort Labuan Bajo. We would also like to thank you for your positive review. We sincerely hope that during your stay, our staffs have given you the most privileged service that meets your expectations. We also thank you for your attention about the beach, its will be our priority concern to keep the is cleanWe are looking forward to welcoming you back at Luwansa Beach Resort Labuan Bajo.Best regards, The Management

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有风景赏日落
沙滩很好。安静。早餐也挺好。泳池也大。房间通风好,大海风景。喜欢去市里的可以打摩的,也可以租摩托。
Stayed 3 nights in Jun 2023
Response from Ferdi on Aug 18, 2023
Dear our valued guest,Warmest greeting from Luwansa Beach Resort Labuan Bajo….. On the behalf of the management, we would like to express our deepest gratitude for staying with us at Luwansa Beach Resort Labuan Bajo. We would also like to thank you for your feed back and positive review. We sincerely hope that during your stay, our staffs have given you the most privileged service that meets your expectations. We are looking forward to welcoming you back at Luwansa Beach Resort Labuan Bajo. Best regards, The Management

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
休息度假好地方
房间大,花园精致,私人沙滩,人少,安静。
Stayed 2 nights in Jun 2023
Response from Ferdi on Aug 18, 2023
Dear our valued guest,Warmest greeting from Luwansa Beach Resort Labuan Bajo….. On the behalf of the management, we would like to express our deepest gratitude for staying with us at Luwansa Beach Resort Labuan Bajo. We would also like to thank you for your feed back and positive review. We sincerely hope that during your stay, our staffs have given you the most privileged service that meets your expectations. We are looking forward to welcoming you back at Luwansa Beach Resort Labuan Bajo. Best regards, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel with boring & expensive food
Nice and clean hotel with a beautiful sunset view. Staff is fantastic and value vs price is excellent. The breakfast is very boring and the food quality is below expectations, and way to expensive.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Meget tilfreds
Vi havde en enkelt overnatning på hotellet og vi synes det var et rigtig dejligt sted. Flot hotel, flot pool og god morgenmad. Et eneste lille minus var at badeværelset godt kunne have været lidt renere, men ellers var vi meget tilfredse med opholdet.
Stayed 2 nights in Sep 2018

6/10 Okay

Maren Skullerud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one night
Hotel pickup from the airport was half an hour late, but check in was fast and easy. The room was spacious and clean, but the pool was closed because of maintenance. The breakfast did not have many things to choose from, mainly bread, egg and jam. The hotel was a little far away from the center, but it had free transport and the area was very quiet. Wifi only in reception area.
Stayed 1 night in Jun 2017

8/10 Good

Hanie, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suka dengan luwansa
Pertama kali telp untuk konfirmasi pemesanan staff ramah dan sangat membantu. Kamar bersih , Dan sangat nyaman Kamar mandi shower tanpa bathtub Kolam renang menghadap laut dan bersih. Ada pantai dan disediakan tempat untuk main volly Breakfast di resto cukup dengan menu tidak terlalu banyak .. Perasmanan nasi,Mie,ikan kuah kuning, bayam Lainnya : sosis, bubur ketan merah, dan roti Minuman Tea,coffee, mineral water, & Orange Juice (orang juice sepertinya bukan fresh juice, terlalu manis dan bikin tidak enak di tenggorokan) Overall saya suka dengan hotelnya, ❤️
Pemandangan keluar kamar
Kondisi kamar
View di kolam renang
Difoto dari arah pantai

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Værelset var forfaldent og der var gammelt blod på mit håndklæde. Poolen var beskidt og restauranten var dårlig. Hotellet tilbyder gratis transport til og fra byen samt lufthavnen, hvilket var fint. Vi prøvede dog at ringe og bestille denne dagen før vi ankom, men Herren i receptionen forstod ikke engelsk, og der kom aldrig nogen for at hente os i lufthavnen, så vi måtte tage en taxa (der kun kostede 35.000 rupier, så ligegyldigt). Restauranten var højst middelmådig og wifi'et fungerede kun her (et stykke vej fra hotellet og ude blandt alle myggene). Ville ikke vælge hotellet igen. Standarden for hoteller i Labuan Bajo er dog vist generelt lav.

8/10 Good

Jonathan, Göteborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nöjd gäst
Hotellet överlag var jättebra, ligger precis vid stranden och poolen är ren. Gratis skjuts tillbaka till stan samt flygplatsen. Lunchen var otroligt dyr så ät innan ni åker dit. Frukosten var jätte bra samt hotellrummet så överlag är det toppen.

6/10 Okay

ni-ta, tokyo

夕陽が美しいホテル
リンチャ島へのツアー目的で宿泊しました。 街からは離れていますが、無料のシャトルバスで送迎(8:00-20:00)してくれるので、不便には感じませんでした。 部屋はシンプルですが、充分広く、又、2階の部屋からも夕陽がキレイでした。 ビーチには特に椅子等の設備はありませんが、のんびり夕陽を眺めるには良いと思います。 プールは塩素の匂いが気になり、入りませんでしたが、小さなプールですので、お子さん向けかと思います。 ご飯は高く設定されていましたので、朝食を含めて、全てラブアンバジョーの街で取りました。

6/10 Okay

Marie, Besançon

Liked: Cleanliness, room comfort
Hotel sur une plage pleine de détritus. Mobilier piscine en fin de vie. Pas de wifi dans les chambres même avec supplément. Wifi aléatoire à l accueil.

8/10 Good

Reto Urbano, Lugano

Liked: Cleanliness, property conditions & facilities, room comfort
Base per Rinca con tutto il seguito
La colazione sul mare è fantastica. La posizione è piuttosto distante dalla cittadina e rispettivamente dal porto. Il servizio di navetta è un po' limitato. Purtroppo c'erano permanenti problemi di connessione mediante WI-Fi. Le spiagge sono piuttosto sporche. Le cene in città, il viaggio sull'Isola di Rinca e lo snorkeling con fondali e pesci meravigliosi ci hanno fatto sognare e ripagato di tutto.

4/10 Poor

michael

Liked: Cleanliness, room comfort
Disliked: Staff & service
Überteurert und kaputter Pool
Schöne Zimmer, aber der Pool war kaputt und ist ohnehin klein und nicht besonders schön. Dire Bediensteten sind recht unfähig und erst nach viel Druck wurden wir zu einem anderen Pool gefahren. Die Preise für das Essen sind reine Phantasieprodukte. In ganz Flores die höchsten, die wir gesehen haben. Ein Bintang Bier 92.000 Rp.!!!!

8/10 Good

Laurent, Parpignan

Liked: Staff & service, property conditions & facilities, room comfort
Hotel agréable
Dèco. sympa et staff très serviable

6/10 Okay

Ramon, Valencia

Liked: Staff & service, room comfort
Luces y sombras
Bueno: -Estás enfrente de una playa con un atardecer precioso (aunque la playa en sí no vale la pena para bañarse, está sucia). -El bar. -La habitación y el baño son bastante confortables. Regular: -Necesita mejorar el mantenimiento de edificios, zonas comunes, mobiliario, etc. Fallan en muchos detalles y (algunos) no suponen ni siquiera un gasto, sólo atención a los detalles. -La piscina está bien pero lo mismo... Mejorar el mantenimiento y la limpieza. Mal: -El wifi. Si ya es una odisea conectarse en el hall, en las habitaciones (por lo menos en la mía) resultaba totalmente imposible.

4/10 Poor

GILLES, Charenton

Disliked: Staff & service, property conditions & facilities
Sans charme et sans service !
Comme quoi il ne suffit pas d'avoir une belle structure pour faire un bon hotel ! Nos deux chambres étaient très spacieuses et propres mais avec un manque d'entretien technique affligeant. Le service est simplement une horreur... Pour un prix sans commune mesure avec ce qui est offert.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel met zeer vriendelijk personeel.
Prima hotel naar de maatstaven van Flores. Zeer vriendelijk personeel. Enig minpunt: Zwembad wordt matig gezuiverd helaas.

2/10 Terrible

PANJI, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo hotel
El peor hasta ahora en mi viaje a Indonesia, muy caro para lo que es, no tiene botellas de agua en la habitación, las sábanas estaban sucias, la habitación es my básica y según es de lujo, las fotos que ponen en la descripción del hotel se ven muy bien y uno se deja llevar por eso. Nos tuvimos que cambiar a otro hotel por la mitad de precio y la calidad, limpieza, y el hotel en general mil veces mejor.