I called ahead to let the front desk know that we would be checking in later that evening, around 10 PM. The woman at the front desk acknowledged it, and said that she would be there to greet us. NO ONE was there when we got to the hotel. Waited for 30 minutes until the woman came down. She was disheveled and appeared to have just woken up. I don’t know how she could have slept considering how loud we were ringing the bell. There was a sign on the front desk with a phone number. Every time I called, the front desk would ring, but nobody was there to answer it except for us. I tried calling the one 800 number and the only thing they did was try to sell me points. I didn’t want points, I wanted to go to my room! Once we got into the room, there were dried bugs and bug remnants in the bathroom and near the door. My husband woke up to a large bug crawling on him that he threw across the room and could hear it hitting the TV. Gross, never again!