BBQ/picnic area
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Reviews of Best Western Magnolia Inn And Suites

2.5 out of 5
Best Western Magnolia Inn And Suites
747 Treeland Dr, Ladson, SC

Reviews

8.4

Very Good

Rating 10 - Excellent. 484 out of 1002 reviews" "
Rating 8 - Good. 319 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

kayla

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Janet W. General Manager on Apr 24, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had the pleasure of meeting some of the staff at this location and couldn’t be more pleased with the service we received. Linda was on call the night we arrived and was so pleasant and kind. The breakfast was nice and the place was quiet and clean. Well done.
Stayed 4 nights in Apr 2024
Response from Janet W. General Manager on Apr 16, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Moya

Traveled with partner
Liked: Amenities, property conditions & facilities
The hotel and our room were very clean and comfortable. Only thing we didn’t like was the internet was off and on. Made it difficult to get some work completed on our computer.
Stayed 2 nights in Apr 2024
Response from Best Western Receptionist on Apr 12, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make some amendments to our hotel services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guest’s stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remains paramount.Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dottie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Front Desk Receptionist on Apr 8, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

VITOR HUGO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 2 nights in Apr 2024
Response from Front Desk Receptionist on Apr 8, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

PAMELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is construction next to the hotel. I was hoping for a king room. But, we had a queen room. It was clean and updated. The breakfast was busy and didn't flow very well.
Stayed 1 night in Apr 2024
Response from Front Des Receptionist on Apr 8, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make some amendments to our hotel services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guest’s stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remains paramount.Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Richard A

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New-looking, well maintained, very clean, OUTSTANDING STAFF! We'd give them 10 stars if we could! On Friday, April 5th, the afternoon staff AND the evening staff were extraordinary! They were well trained, so very helpful, and friendly beyond anything I've experienced in 42 years of traveling for my jobs.
Stayed 1 night in Apr 2024
Response from Front Desk Receptionist on Apr 8, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Lydia

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was clean, the bed was ok needed more blankets The parking was good. There's a McDonald's across the street. I would stay there again.
Stayed 1 night in Mar 2024
Response from Janet Webb, General Manager on Mar 26, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with service dogs. Staff was friendly, helpful and attentive to our needs.
Stayed 2 nights in Mar 2024
Response from Janet Webb, General Manager on Mar 26, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

John, LaFollette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Mar 2024
Response from Janet W. General Manager on Mar 25, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Latricia

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Mar 2024
Response from Janet Webb General Manager on Mar 19, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Janet Webb General Manager on Mar 19, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Janet W. General Manager on Mar 16, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rebooked to this hotel, but enjoyed my stay. Clean and friendly. Staff was very sweet at the front desk, I believe her name was Linda.
Stayed 3 nights in Mar 2024
Response from Janet W. General Manager on Mar 16, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not available when we went a checked up had to find some where else
Stayed 1 night in Mar 2024
Response from Janet W. General Manager on Mar 3, 2024
Good morning, Unfortunately, you are on our do not rent list for breaking a television during your last stay. Therefore, you are not allowed to stay with us here at Best Western Magnolia Inn & Suites. Thank you.

8/10 Good

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and staff was so friendly and helpful, the only problem was the shower water in our room didn’t get hot it stayed more of a cool warm. Other than that we are going to definitely make this a place to stay for our yearly trip to visit our grand baby.
Stayed 3 nights in Feb 2024
Response from Janet W. General Manager on Feb 28, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Yadira

Stayed 1 night in Feb 2024
Response from Janet W. General Manager on Feb 28, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Feb 2024
Response from Janet W. General Manager on Feb 22, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Thanks
Stayed 1 night in Feb 2024
Response from Janet W. General Manager on Feb 19, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

LASONDRA A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return in the future!
Stayed 1 night in Jan 2024
Response from Janet W. General Manager on Feb 19, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

6/10 Okay

Aljernon

Stayed 1 night in Jan 2024
Response from Janet W. General Manager on Feb 19, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean room / Rude employee
My Husband and I stayed here for one night on our way to visit friends. We were getting tired and it was late so decided to book something to get some rest. We chose this based on the rating thinking we wouldn’t have any issue. When we checked into our room it was clear the bathroom wasn’t clean. My husband politely went to ask if there might be another room we could switch to. The front desk attendant Lisa was incredibly rude and said nothing comparable to what we booked online so she could not alter the reservation. I contacted Hotels.com in case it was truly an issue of the reservation not being changeable which seemed weird to me and they called the hotel and let me know Lisa was also rude to them as well and would not at all work with them to change our room. Multiple rooms were available on the app when looking and the hotel was not sold out so it was just a case of an employee being unreasonable and having no sense of customer service or conflict resolution. We did not engage with the employee after noticing how incredibly awful her attitude was and ended up having to deal with the dirty room overnight which made us uncomfortable. The reservation was not refundable or we would have left and gone somewhere else. I don’t recommend staying here due to the cleanliness issues we encountered and the employee who treated us so poorly.
Stayed 1 night in Jan 2024
Response from Janet W. General Manager on Jan 18, 2024
Thank you for choosing to stay with us here at Best Western Magnolia Inn & Suites. When booking through a third party it does limit the hotel on what we can and can not do to accommodate your stay. Please feel free to reach out to me directly with any questions or concerns you may have.

8/10 Good

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

kay

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Joanne

Stayed 5 nights in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Shaquitta

Stayed 1 night in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Marianne J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, room was clean and breakfast was good! I strongly recommend staying here for a quiet stay.
Stayed 1 night in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Angela, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and Quiet during my stay.
Stayed 1 night in Sep 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Eduardo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Jerry

Stayed 2 nights in Jul 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Cheriti was a dream! You are lucky to have her on your staff.
Stayed 6 nights in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Brittney

Stayed 1 night in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

rhonda

Stayed 1 night in Dec 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Forbes William

Stayed 1 night in Nov 2023
Response from Janet Webb on Jan 17, 2024
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Robert, Fort Pierce

Stayed 1 night in Nov 2023
Response from Janet Webb on Nov 29, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and accomadating
Stayed 3 nights in Nov 2023
Response from Janet W. General Manager on Nov 24, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service
Horrible customer service. Booked a room at 3am hoping to have some where just to sleep till morning got there 10 mins after i booked the room was told room wasn't ready till after 12 told them i didn't need the room after 12 just needed a couple hours of sleep so said to cancel it an now im refused a refrund
Stayed 1 night in Nov 2023
Response from Janet W. General Manager on Nov 16, 2023
Please refer back to your confirmation email when you booked your room. Check in is at 3pm and the front desk staff was able to offer a early check in at noon. Please feel free to reach out to me tomorrow to discuss this matter any further.

6/10 Okay

Joie

Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Janet W. General Manager on Nov 14, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

8/10 Good

Vida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Janet W. General Manager on Nov 14, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Martin

My check in was fabulous! Zhane and Paula were exceptional! Kudos to your company. I even extended my stay for 2 more nights. The housekeeping staff were great! The staff with breakfast in the AM were wonderful!!! My only complaint was the DIRECTV service was terrible! The service kept coming and going so I couldn't watch TV. Other than that, things were great!!!
Stayed 4 nights in Nov 2023
Response from Janet W. Front Desk Manager on Nov 8, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for the occasion
Stayed 1 night in Nov 2023
Response from Janet W. Front Desk Manager on Nov 8, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

6/10 Okay

Robert

Traveled with group
Liked: Staff & service
The night clerk was great. Some how our bathroom door was locked and she tried to get it unlocked so we didn’t have to move rooms. But was unsuccessful and had to move rooms. I applaud her for doing her best before she had to move us.
Stayed 1 night in Oct 2023
Response from Janet W. Front Desk Manager on Nov 8, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s been a long time since I encountered such a pleasant and welcoming staff. I never take the time to leave reviews but my stay very much earned it. Thank you
Stayed 4 nights in Oct 2023
Response from Janet W. Front Desk Manager on Oct 30, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

Avery

Stayed 2 nights in Oct 2023
Response from Paula Jones - General Manager on Oct 25, 2023
10 out of 10. We work hard so you say that. Thank you Avery for sharing your experience. We have a wonderful staff, in every department that truly understands the meaning of hospitality. We hope you make us your home hotel.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I have been staying here once a month since March! I travel from New York and stay at this location every time! We befriended the maintenance man Bret and he is wonderful and is the reason we keep coming back! He is so hard working and so kind, lovely soul!
Stayed 4 nights in Oct 2023
Response from Janet W. Front Desk Manager on Oct 22, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.

10/10 Excellent

DENNIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk and other personal were very good
Stayed 3 nights in Oct 2023
Response from Janet W. Front Desk Manager on Oct 23, 2023
Our team is committed to providing an exceptional experience, and we appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us soon.