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Reviews of DoubleTree by Hilton Hotel Lafayette

4 out of 5
DoubleTree by Hilton Hotel Lafayette
1521 W Pinhook Rd, Lafayette, LA

Reviews

8.2

Very Good

Rating 10 - Excellent. 503 out of 1002 reviews" "
Rating 8 - Good. 232 out of 1002 reviews" "
Rating 6 - Okay. 125 out of 1002 reviews" "
Rating 4 - Poor. 83 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bencie Allen Mancil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good overall experience. Attended a comedy show in the hotel bar. When the show was over around 10:15 the bar was already closed on a Saturday night though. The room was really clean with comfortable beds. The shower had low water pressure but that seems to be common in hotels in my experience.
Stayed 1 night in Mar 2024
Response from Jimmy on Mar 18, 2024
Thank you for this feedback. Please accept my apologies that the bar had closed early on Saturday night. It appears we did not have much activity other than the comedy show. I will have our team check out that shower pressure, that is not the norm here.

10/10 Excellent

Edrick, Atlanta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Lafayette accessible to the southside and the northside airport close
Stayed 2 nights in Mar 2024
Response from Jimmy on Mar 18, 2024
Thank you for these kind words and this Fantastic Rating. Hurry Back!!

8/10 Good

Kendric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 1 night in Mar 2024
Response from Jimmy on Mar 17, 2024
Thank you for the strong rating. Hurry Back!!

10/10 Excellent

Tysandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jimmy on Mar 11, 2024
Thank you for this Fantastic Rating. Hurry Back!!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jimmy on Mar 10, 2024
Thank you for this Fantastic Rating. Hurry Back!!

10/10 Excellent

Beni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and staff cleaned room efficiently
Stayed 2 nights in Feb 2024
Response from Jimmy on Feb 27, 2024
Thank you for these kind words and this Fantastic Rating. Hurry Back!!

6/10 Okay

Jake

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is expensive for no reason. Very basic.
Stayed 2 nights in Feb 2024
Response from Jimmy on Feb 26, 2024
Thank you for your feedback. I hope you have the opportunity to return soon.

6/10 Okay

Jean

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We have been staying at this hotel for years. It is definitely time for a remodel!! In our room the coffee pot didn’t work and the wall outlets by the coffee pot and in the bathroom did not work. The coffee pot was replaced immediately but we had to plug it in on the bedside table. The breakfast buffet is mediocre at best and the eggs are always dried out and hard. There is another hotel in Town that has a restaurant and bar. We will be staying there next time.
Stayed 2 nights in Feb 2024
Response from Jimmy on Feb 26, 2024
Thank you for this feedback. Please accept my apologies for the breaker that has obviously flipped in this guest room. I have shared these comments with our team for immediate resolve. I hope you will reconsider your hesitancies and give us another opportunity to earn your loyalty soon.

8/10 Good

Jessie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet
Stayed 1 night in Feb 2024
Response from Jimmy on Feb 21, 2024
Thank you for this strong rating. Hurry Back!!

10/10 Excellent

Mathew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish i had ordered the room with the breakfast package but besides that stay was great.
Stayed 2 nights in Feb 2024
Response from Jimmy on Feb 19, 2024
Thank for this Fantastic Rating. Hurry Back!! The Breakfast Package provides a great value.

2/10 Terrible

Angel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend staying here if you are has to a true 4 star hotel. This property is a 2 star. The customer service was great, but the property has not been maintained.
Stayed 2 nights in Feb 2024
Response from Jimmy on Feb 12, 2024
Thank you for taking the time to rate your stay with us. I am sorry that your scores could not have been higher. Please let me know if I can be of any additonal assistance.

8/10 Good

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stays. Staff is friendly. Hotel is quiet. Could use some updating in the bathrooms but is always clean. We will be back.
Stayed 2 nights in Feb 2024
Response from Jimmy on Feb 12, 2024
Thank you for the Strong Rating. Hurry Back!!

2/10 Terrible

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both cards used at this hotel were hacked.
Stayed 2 nights in Jan 2024
Response from Jimmy on Feb 8, 2024
Please call out Accounting Department if we can be of any assistance in this matter.

10/10 Excellent

Robert, Calgary

Stayed 1 night in Oct 2023
Response from Jimmy on Jan 24, 2024
Thank you for the Fabulous Rating. Hurry Back!!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jimmy on Jan 22, 2024
Thank you for this Fabulous Rating. Hurry Back!!

6/10 Okay

Michael, St. Petersburg

Traveled with partner
Liked: Cleanliness, staff & service
We used the Hilton Honors app to check in and get our e-keys. This was a seamless process. We booked the King River View Corner Room on the 11th floor. Upon arriving in the room, the room smelled musty, the windows were dirty with oily fingerprints, the room was very dated with old furniture and fixtures. We asked for an upgrade. The front desk staff was very nice and accommodating and gave us cookies. We upgraded to the King Suite on the 15th floor with the in-room spa tub and walk in glass shower. The room was clean but still smelled musty. The furniture was old and cabinet doors didn't stay closed. Every sink faucet and the spa tub faucet had knob plugs missing. There was a hole in the wall next to the bedroom thermostat. For the price of the room, this definitely did not meet our expectations for a supposed 4-star Hilton Hotel. The spa tub worked well and was relaxing. The bed was comfortable and the sheets were clean. The shower was clean and roomy. The shampoo, conditioner, body lotion, and bars of soap did not smell nice. Again, not 4-star quality. There is no room service for breakfast. The all-you-can-eat breakfast buffet was $14 per person. The food was cold and was nothing special. There were dry biscuits, overcooked dry scrambled eggs, cold home fries, oatmeal, grits, bacon, sausage, fruit, toast, cereal, and juice. This is the heart of Cajun country in Lafayette. The food should be spectacular! The coffee was the worst bitter swill I've ever tasted in LA.
Stayed 1 night in Jan 2024
Response from Jimmy on Jan 14, 2024
Thank you for this detailed account of your stay. Please accept my apologies for any short comings. I have already shared your comments with our team and look forward to a discussion with our department heads on Monday morning. I hope you will give us another opportunity to earn your loyalty

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jimmy on Jan 3, 2024
Thank you for the Fabulous Rating. Hurry Back!!

10/10 Excellent

Miriam

Stayed 1 night in Dec 2023
Response from Jimmy on Dec 30, 2023
Thank you for this Fabulous Rating. Hurry Back!!

8/10 Good

TYTIANNA

Stayed 1 night in Dec 2023
Response from Jimmy on Jan 18, 2024
Thank you for this Strong Rating. Hurry Back!!

2/10 Terrible

Clayton

The first 2 nights i was in a double when i paid for a queen so uncomfortable on the website it said queen and that was a lie
Stayed 2 nights in Dec 2023
Response from Jimmy on Dec 27, 2023
Thank you for your feedback. Please accept my apologies for any incorrect information on the website. All of our rooms still have two full size beds. We will be upgrading to Queen/Queen in the next 18 months.

4/10 Poor

Thomas, Austin

Stayed 1 night in Dec 2023
Response from Jimmy on Jan 9, 2024
Thank you for taking the time to rate your stay with us. I am sorry that your scores could not have been higher. Please let me know if I can be of any additonal assistance.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Visit
This hotel is so beautiful and clean. It was decorated for Christmas and was just gorgeous. Perfect location to downtown restaurants and shops. The room was clean and comfortable. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Jimmy on Dec 18, 2023
Thank you for this Wonderful Review and Fantastic Rating. I can't wait to share your comments with our team member that decorated for Christmas. It was also great to read about how our location was perfect for your needs during this trip. I hope you have the opportunity to return soon.

6/10 Okay

Brandon

Business traveler
Liked: Staff & service, property conditions & facilities
The exterior of the hotel as well the location are nice and attractive. My room a bit less so (a large stain on the curtains, the shower curtain was a bit tattered and the tub drain lift did not lift), but the bed linens were good and I liked the view out my window of the water, bridge and regular American townscape).
Stayed 1 night in Dec 2023
Response from Jimmy on Dec 19, 2023
Thank you for this feedback. Please accept my apologies for these findings. I have shared your comments with our team for immediate action. I hope you will not hesitate to give us another opportunity to earn your loyalty soon.

10/10 Excellent

Kimmerly

Stayed 1 night in Dec 2023
Response from Jimmy on Jan 8, 2024
Thank you for this Fantastic Rating. Hurry Back!!

2/10 Terrible

Kelly

Stayed 1 night in Dec 2023
Response from Jimmy on Dec 15, 2023
Thank you for this rating. I am sorry that your rating could not have been stronger. Please let me know if I can be of any additional assistance.

6/10 Okay

Teresa

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jimmy on Dec 15, 2023
Thank you for this rating. Please let me know if I can be of any additional assistance.

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Jimmy on Dec 11, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jimmy on Dec 9, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

Kerrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jimmy on Dec 9, 2023
Thank you for this Fabulous Rating. Hurry Back!!

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Host very nice. Staff wonderful ! We have stayed here several times but this time the Building was under repairs or half way and the walls were in disarray. Sheetrock torn. Carpet peeled up in places. Mold in our bathroom tub. No toilet paper. The carpets were filthy. The bed was broken and the mattress was old where it be fed in the middle.
Stayed 1 night in Dec 2023
Response from Jimmy on Dec 9, 2023
Thank you for this feedback. Please accept my apologies for these short comings. I have already shared your comments with our team for immediate action. I hope you will give us another opportunity to earn your loyalty.

10/10 Excellent

quentin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from Jimmy on Dec 1, 2023
Thank you this Fabulous Rating. Hurry Back!!

10/10 Excellent

ALTHEA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jimmy on Dec 25, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

Aaron

Good
Stayed 1 night in Oct 2023
Response from Jimmy on Nov 29, 2023
Thank you for this Fantastic Rating. Hurry Back!!

10/10 Excellent

Samuel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have attending a conference there annually for many years. The hotel is consistently immaculately clean and conference facilities are first rate. Little disappointed that the in-house restaurant was not available for lunch during the week.
Stayed 3 nights in Nov 2023
Response from Jimmy on Nov 28, 2023
Thank you for these kind words and this Fabulous Rating. We look forward to hosting your event again next year.

10/10 Excellent

Dinesh

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything ok
Stayed 2 nights in Nov 2023
Response from Jimmy on Nov 28, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

Shana

Stayed 2 nights in Nov 2023
Response from Jimmy on Nov 28, 2023
Thank you for this Fabulous Rating. Hurry Back!!

8/10 Good

Cindy

Business traveler, Traveled with partner
Liked: Staff & service
Felt safe
Stayed 1 night in Nov 2023
Response from Jimmy on Nov 28, 2023
Thank you for this Strong Rating. Hurry Back!!

10/10 Excellent

Ayden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jimmy on Nov 14, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

Paige

Stayed 1 night in Nov 2023
Response from Jimmy on Dec 4, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

demarcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jimmy on Nov 14, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

Angel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jimmy on Nov 3, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

Le

Stayed 1 night in Oct 2023
Response from Jimmy on Oct 31, 2023
Thank you for the Fabulous Rating. Hurry Back!!

10/10 Excellent

martravius

Stayed 2 nights in Oct 2023
Response from Jimmy on Oct 30, 2023
Thank you for this Fabulous Rating. Hurry Back!!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jimmy on Oct 30, 2023
Thank you for the strong rating. Hurry Back!!

8/10 Good

Jasson

Stayed 1 night in Oct 2023
Response from Jimmy on Nov 28, 2023
Thank you for this Strong Rating. Hurry Back!!

10/10 Excellent

Coleman

Stayed 4 nights in Oct 2023
Response from Jimmy on Nov 28, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dry pleasant staff very helpful great place to stay
Stayed 2 nights in Oct 2023
Response from Jimmy on Oct 25, 2023
Thank you for these Wonderful Comments and this Fabulous Rating. Hurry Back!!

2/10 Terrible

Brandon

Stayed 3 nights in Oct 2023
Response from Jimmy on Oct 25, 2023
I am sorry that your rating could not have been stronger. Please let us know if we can be of additonal assistance.

10/10 Excellent

Bryan

Stayed 1 night in Oct 2023
Response from Jimmy on Nov 14, 2023
Thank you for this Fabulous Rating. Hurry Back!!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is clearly the "go to" hotel for special events! There was a wedding party staying there, a ULL football gathering and 2 seminars. I was greeted warmly and was promptly checked in and shown to my room. My stay was brief, but I would absolutely recommend this hotel!
Stayed 1 night in Oct 2023
Response from Jimmy on Oct 23, 2023
Thank you for this Fabulous Review of a recent stay with us. I appreciate the kind words in regards to the Warm Greeting and Recommendation. Homecoming weekend was a busy one and we are glad you chose us as your lodging choice that weekend. Hurry Back!!