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I was very impressed with the hotel. I loved the room, it was so clean and inviting. The best part was the glass shower doors instead of curtains. It was very quiet and comfortable. I will definitely book again.
Average hotel for the area. Not great not bad. Clean, staff was courteous. There are no 4 or 5 star hotels in Opelousas. So this is as good as it gets.
At the breakfast, turkey doesn't belong in sausage. Better not to have at all, than to serve turkey sausage. Also, grits are not made in an instant.
The bath fixtures had low water flow, seems from the design that was used. General complaint about this.
We had a clean room. It was a queen room a kitchenette when we got there. The room was clean, but we realize there was no blow dryer no garbage can in the kitchen and on the nightstand they had some sticky stuff overall last day was OK.
Tanya
Stayed 1 night in Oct 2023
Response from Julia on Oct 5, 2023
Thank you for taking the time to review us! Were sorry to hear your stay with us was less than satisfactory. We use all feedback as an opportunity to improve so that your next stay with us can be as smooth as possible. We do hope that you can forgive us for our incompetence on this situation and give us the chance to service you again.
6/10 Okay
Ronald
Traveled with family
Sep 24, 2023
Liked: Cleanliness
Security on site would be nice
Ronald
Stayed 1 night in Sep 2023
Response from Julia on Oct 4, 2023
Thank you so much for your feedback. We use your feedback to improve ourselves so that your stay with us can be as fantastic as you are!
Thank you for taking the time to provide your feedback! Hope to serve you again soon!
6/10 Okay
Lola
Traveled with family
Aug 21, 2023
Liked: Cleanliness
Disliked: Staff & service
Upon entering the room we were assigned we noticed right away that the carpet was sticky and gritty as if it hadn’t been vacuumed or shampooed in a while. The shower floor was filthy so we headed out to the local Walmart and purchased shower shoes. Told the front desk about the problem but not a peep from housekeeping. It appeared they’d hired a bunch of recent high school graduates or high schoolers because they were very young and definitely inexperienced. Each day room cleaning came out we noticed the bathroom floors were still unswept and the trash in one of the rooms had not been taken out. They took our dirty towels but never replaced them so each night we returned we had to get fresh towels. This facility is very nice and updated and it’s a shame housekeeping will be the reason for bad ratings. Management needs to implement a routine spot check on cleaning services and make the employees accountable. All of them . The day we checked out around 6am, there was coffee made but no breakfast was set up as they advertised from 5:30 a to 9a. We found the front desk clerk asleep with his jacket over his head tucked away in a corner. I assume has was responsible for the breakfast set up because it did appear he was making an effort to go into their kitchen area to do something but once he released we were leaving he went back to his snake spot. We needed to use the lobby restroom before heading out and circled back and again found him trying to get comfy. So sad.
Lola
Stayed 3 nights in Aug 2023
Response from Julia on Sep 23, 2023
Were so sorry that your stay with us was unsatisfactory. We use all feedback as a chance to improve ourselves, so we do appreciate you taking the time to inform us of these issues. We are currently working on these issues to insure that this does not happen again.Again, thank you so much for bringing these issues to our attention and we hope that you decide to stay with us again in the future.
We were there Friday to Sunday (Aug 11-13. 2023). Saturday was a full day and when we returned to hotel to rest and freshen up before evening activities, beds not made and no fresh towels. The cleaning crew was right by our door when we left that morning. Disappointing.
I will say the rooms were clean and beds comfortable. Breakfast was good but slow at keeping if supplied.
Verified traveler
Stayed 2 nights in Aug 2023
Response from Julia on Aug 15, 2023
We are so sorry your stay with us was less than satisfactory. We use all feedback as an opportunity to learn so that these situations never happen again. Thank you for taking the time to let us know our mistakes so that your next stay with us is perfect.
Very clean, friendly staff, bed and pillows were amazingly comfortable. I highly recommend this hotel.
Alissa
Stayed 1 night in Aug 2023
Response from Julia Bellard on Aug 14, 2023
Thank you so much for your feedback. We are so happy that your stay with us was to your liking and look forward to seeing you again!
2/10 Terrible
Sonji
Jul 24, 2023
Sonji
Stayed 1 night in Jul 2023
Response from Julia Bellard on Aug 14, 2023
We're so sorry to hear that your stay with us was unsatisfactory. Please feel free to reach out to the hotel anytime with your feedback so that we may learn from our mistakes. We hope your next stay with us will better.
I was disappointed with our room.(204) The room became extremely hot in the middle of the night and the television did not work. We got fresh batteries for the remote but that did not hep so we gave up. The next morning my husband and I went into the summer and I touch the towel rack inside the shower and the rack fell. I am grateful that I did not lean on it because things could have been worst. We did report all of this to the front desk before leaving.