Exterior

Reviews of Sheraton Lagos Hotel

4 out of 5
Sheraton Lagos Hotel
30 Mobolaji Bank Anthony Way, Airport Road, Ikeja, Lagos

Reviews

8.0

Very Good

Rating 10 - Excellent. 55 out of 153 reviews" "
Rating 8 - Good. 54 out of 153 reviews" "
Rating 6 - Okay. 26 out of 153 reviews" "
Rating 4 - Poor. 15 out of 153 reviews" "
Rating 2 - Terrible. 3 out of 153 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Iyke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service experience
Stayed 1 night in Dec 2023
Response from Abiola on Feb 13, 2024
Dear Iyke,Greetings and thanks choosing to stay with us here at Sheraton Lagos Hotel.Also, we say thank you for taking time out to review us, as a growing hotel, we appreciate your feedback and this will go a long way to inspire the team.Once again thank you for feedback and we do look forward to welcoming you back to the hotel.Yours in Hospitality,Abiola Peter

6/10 Okay

sam

Liked: Staff & service
The staff
Stayed 2 nights in Jan 2024
Response from Abiola Peter on Jan 28, 2024
Dear Sam,Thank you for taking time out to rate us.We do appreciate your business and we look forward to welcoming you back to the hotel.

6/10 Okay

ning

Stayed 6 nights in Sep 2023
Response from Abiola Peter on Oct 6, 2023
Dear Ning,Thanks for your rating.We do look forward to having you stay with us again.Yours in Hospitality,Abiola Peter

8/10 Good

Earnest

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Abiola on Oct 6, 2023
Dear Earnest,Thanks for your rating.We do look forward to having you stay with us again.Yours in Hospitality,Abiola Peter

10/10 Excellent

Earnest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Felix

Traveled with partner
Liked: Amenities
Disliked: Staff & service
I reserved a room with a King size bed for me and my wife and was given a room with two single (yes, Single) beds and was rudely told by the front desk staff checking us in that it was all they had available. Unfortunately, it was quite late at night; otherwise, we would have found a different hotel. Sadly, my wife had to spend our anniversary on two separate single beds. The only redeeming thing about the room was the presence of an iron and ironing board.
Stayed 1 night in Jun 2022
Response from RM on Aug 23, 2022
Please accept our apologies. We hope to do better when next you stay with us. We look forward to having you back.

10/10 Excellent

Dimeji

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Favour

Stayed 1 night in May 2022

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is generally very good, if a little tired looking. Most staff are very friendly and eager to please, I just experienced one front-desk staff member who was a little rude - totally ignoring me for a few minutes then grumpily asking "what do you want?". Other staff were great though. The outside bar/restaurant is a very nice place to relax.
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

8/10 Good

UZOMA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. They only problem i have notice on all my stays at the hotel is that they do not answer phone calls.
Stayed 3 nights in Jan 2022

10/10 Excellent

JUDE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

JOSEPHINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous time
Staff were Amazing! They politely enforce face masks for everyone.
Stayed 2 nights in Oct 2021

10/10 Excellent

Aishetu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was just as expected! Loved it
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
My stay at Sheraton Lagos was amazing!! I thoroughly enjoyed myself!!! The staff/security were super friendly, and very attentive!! If I requested anything, my needs were always met very fast!! Funmi, Charles, Johnson and Sunny are wonderful!! It was my very first time in Nigeria visiting with my Nigerian fiance and I wasn't disappointed at all!! I will definitely be back! I'd advise everyone coming from countries that give complete towels for bathing in the shower to bring your own body/face towel for washing/bathing, the hotel doesn't offer that.. but I always bring my own face/body towel for actual bathing so that wasn't bad for me.. though truly, given the amount of money being paid for the hotel room.. all complete towels should be provided. But other than that the Sheraton is a great place to stay!! And super close to the airport!
Stayed 11 nights in Jul 2021

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Jun 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing. The environment is clean
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Nothing really stands out for me. The hotel is old. Toilets and Tubs needs to be replaced. The smell in the hallway and in the bedroom wasn't appealing. It smells old. They charge for the serving tray to deliver your food to the room. The rice and stew has no taste and I got charged for the tray it was brought in. Here's the good part, excellent staff services. Staffs are friendly and efficient. Always willing to help. Overall, I don't think I'll consider another stay in Sheraton hotel.
Stayed 1 night in Apr 2021

8/10 Good

Ahmed

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Rachael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Well it was okay!
Stayed 1 night in Apr 2021

6/10 Okay

Taofeek

Traveled with family
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
Sheraton Lagos is a shadow of itself. Compared to a few years ago, this hotel has really lowered its own standards. First in this COVID-19 times, masks were not enforced. Second, quality, speed of service have gone down markedly. Food both at the main restaurant as well as the grill bar outside is terrible. This is not the Sheraton I knew.
Stayed 2 nights in Nov 2020

10/10 Excellent

JUDE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

2/10 Terrible

Feyi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Gym is too small and too far, waiters and waitress unfriendly
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Club Lounge was very nice. Buffett was great at breakfast but selection sometimes limited during dinner. Quality of food was good
Stayed 8 nights in Feb 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lagos Paradise
Friendly and safe environment.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This Sheraton is quite bad. I arrived on. Saturday and there must have been as event so the lobby was very crowded and extremely loud. Totally not ones idea of a relaxing hotel stay. Check in was easy enough and I proceeded to my room. As soon as I came out the lift, onto the hallways heading to my room, there was an overwhelming stale smell to the place. I could hardly breathe. The room smelt no better and it took a good few hours to get over the mouldy stale smell. I considered checking out and going to stay with friends, but by then it was quite late in the evening. I did not dare to dine here cos of this. The hotel is thoroughly in need of an update and I will not be using it again.
Stayed 1 night in Feb 2020

10/10 Excellent

YAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff. Very friendly and customer service oriented.
Stayed 1 night in Feb 2020

6/10 Okay

Johanna

Business traveler
Liked: Cleanliness
Not the best place to stay in Lagos
Positives: Very good breakfast, hot shower, great pool, helpful staff in the business center. Separate transportation company that has a desk in the lobby and was readily available and easy to work with. Negatives: Older building and it was quite noisy at times. You hear carts rolling up and down the hall and footsteps from the room upstairs. Had 15000 Naira stolen from my wallet and the only time my purse and wallet was out of my site was when the bellhop was bringing my stuff into my room just after my arrival. Only some money was taken, not all. He had watched me as I checked in and also paid the transportation company. He was the only one that had the opportunity. When I was leaving the same guy wanted to assist me and reached for the same bag that had contained my wallet and I declined his assistance. They also lost my laundry and it took several calls and many hours to find it. It was 1am the night before I left before they located it. They had accidentally posted it to the room across the hall. I don't plan to stay there again.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers excellent especially front desk. Clean room and great food.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I did have a long hair/maybe synthetic on one of my towels . Would like to see the bar have a more diverse menu otherwise it was Italian restaurant or buffet only
Stayed 1 night in Feb 2020

8/10 Good

Zdenek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, spacious and well appointed. Security is always present and they are alert, which is comforting. I will definitely stay here again as my travels take me through Lagos!
Stayed 2 nights in Jan 2020

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, room comfort
Becoming tired (again), service often lacking.
Stayed 2 nights in Jan 2020

10/10 Excellent

JUDE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well run hotel. Kudos to the staff and management.
Stayed 1 night in Dec 2019

10/10 Excellent

Gra

Liked: Cleanliness, staff & service
Clean and security set-up. Staff presant and very willing to assist.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Customer service was exceptional. Buffet was great
Stayed 1 night in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

LaTiya

Disliked: Staff & service
Stayed 5 nights in Nov 2019

10/10 Excellent

Oyediran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

FELIX

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Luqman

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Flat.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff that served in excellence. Property was safe and secure.
Stayed 4 nights in Aug 2019