Single Room (Bâtiment annexe ) | Soundproofing, cribs/infant beds, free WiFi, bed sheets

Reviews of Hôtel Les Muses

3 out of 5
Hôtel Les Muses
61 rue centrale, Annecy, Haute-Savoie

Reviews

8.4

Very Good

Rating 10 - Excellent. 177 out of 428 reviews" "
Rating 8 - Good. 164 out of 428 reviews" "
Rating 6 - Okay. 60 out of 428 reviews" "
Rating 4 - Poor. 20 out of 428 reviews" "
Rating 2 - Terrible. 7 out of 428 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean well maintained room. Friendly service. It's about a 45 minute walk from the train station and the historic center.
Stayed 1 night in Nov 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We loved this hotel. Easy free private parking and a beautiful 20 min walk along the lake to old town. Front desk staff was very friendly and even stored a few things for us in their fridge. The hotel has a very nice patio in the front and we had a nice little private patio off our room. Would stay here again in a heart beat.
Stayed 2 nights in Sep 2023

8/10 Good

Philippe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel unfortunately with very thin walls
Beautifully located on Lake Annecy, the Ancor Hotel des Muses is a nice venue with a very professional and helpful staff. The only bémol is the very thin walls of the annex where my room was located. Until 2 am, loud guests returning to the hotel were slamming doors and vibrating the whole building. Is it always like that? Maybe not, but I certainly did not sleep well!
Stayed 2 nights in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Andor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Qazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ron

Stayed 2 nights in Aug 2023

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with fantastic staff!
Had a lovely stay, staff were amazing! Very friendly and helpful. I would recommend that if you are after a slightly bigger and cooler room, ask for a room in the B building.
Stayed 1 night in Aug 2023

8/10 Good

Tara

Liked: Staff & service
Disliked: Room comfort
Overall nice hotel, overpriced breakfast and very uncomfortable pillows
Stayed 4 nights in Aug 2023

6/10 Okay

john, Alton

Traveled with family
Liked: Cleanliness
great location for the lake and an easy walk into town.
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with an excellent location!
Nice hotel with free parking. We stayed in the Annexe which was spacious and cool. Great location of just a few minutes walk to the lake. We also walked to the centre which took about 45 minutes. Staff were friendly. We did not have breakfast at the hotel so cannot comment on this. We stayed for one night and would stay again. Highly recommend
Stayed 1 night in Aug 2023

8/10 Good

natasha

Traveled with family
Liked: Staff & service, amenities
Great location. Close to the lac and restaurants and bars. Slightly out of town about 30 mins walk into Annecy along lakeside. Clean and tidy but could do with a little bit of updating and no shower curtain for shower in bath. Overall very good. Excellent gated parking.
Stayed 2 nights in Jul 2023

8/10 Good

Pieter

Stayed 1 night in Jul 2023

10/10 Excellent

Geoffrey E Moore

Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The desk staff were amazing in dealing with 4 of our groups lost luggage situation and continuously making phone calls for us. They really went out of their way.
Stayed 2 nights in Jun 2023

2/10 Terrible

Baninder Singh

Liked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

Samantha Jane

Stayed 1 night in Sep 2022

10/10 Excellent

Raphaël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant stay at this hotel. My room was clean and nice. I had all I needed and the free parking is very convenient. The location is nice too. Just in front of the lake and 30 minutes walk max from downtown Annecy. The staff was nice and the breakfast very good. I recommand !
Stayed 2 nights in Sep 2022

8/10 Good

Hazel

Stayed 3 nights in Aug 2022

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service in a beautiful spot.
Our booking through hotel.com was for 1 room and four adults (my 19 yo sons were traveling with us), when we arrived we got the key, walked to the room and discovered there is no such this as a room for four adults. The manager immediately told us he would “make it right,” which meant finding us a second room, and the amazing staff even separated the bed into two for my sons in their room. The breakfast was exceptional, with a wide variety of great foods and beverage (€14 per person). It’s an exciting lake town, with lots of old world charm and this hotel shines as a bright spot.
Stayed 2 nights in Jul 2022
Response from Damini on Aug 10, 2022
Hello, We would like to thank you for your time that you took to write us here. Your comments helps us to continue our services in more much better way. Best regards, The reception

8/10 Good

Rory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good
Stayed 3 nights in Jul 2022
Response from Damini on Aug 10, 2022
Hello, Thank you for writing us here . Your comments encourages us to continue our services in much better way possible. Best regards, The reception

8/10 Good

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Damini on Jun 26, 2022
Bonjour, Nous vous remercions de votre commentaire. Cordialement, La réception

8/10 Good

Didier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Damini on Jun 26, 2022
Bonjour, Nous vous remercions de votre commentaire. Cordialement, La réception

10/10 Excellent

Michael, Harrisburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely quick stay in an absolutely beautiful location!
Stayed 1 night in May 2022
Response from Damini on Jun 26, 2022
Hello, We would like to thank you for your time to write us here. Your comments encourages us to cotinue our services to our clients in a much better way. Best reagrds & thank you. Cordially, The reception

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very well situated and the parking was extremely convenient. Parking was available in the main building area as well as at the annex. The room was huge. The decor was a bit sparse but not unattractive. We would return. It was near our restaurant location.
Stayed 1 night in Apr 2022
Response from Damini on Jun 26, 2022
Hello, We would like to thank you for your time to write us here. Your comments encourages us to cotinue our services to our clients in a much better way. Best reagrds & thank you. Cordially, The reception

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 1 night in Apr 2022
Response from Damini on Jun 26, 2022
Hello, We would like to thank you for your time to write us here. Your comments encourages us to cotinue our services to our clients in a much better way. Best reagrds & thank you. Cordially, The reception

8/10 Good

Adrian, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Antoine

Stayed 2 nights in Mar 2022
Response from Mathilde on Mar 11, 2022
Cher monsieur, Nous vous remercions d'avoir prit le temps de laisser une note concernant votre séjour à l'hôtel Les Muses, nous sommes heureux que vous soyez satisfait. Très cordialement La réception

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Easy parking and great to walk along the lake to the old town.
Stayed 1 night in Feb 2022
Response from Mathilde on Mar 11, 2022
Dear Sir, Thank you for taking the time to leave a note about your stay at Les Muses hotel, we are happy that you are satisfied. Sincerely The reception

8/10 Good

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location private parking secure
We stayed in the Annex so review is not of main older building. Located across the street the Annex is a modern apartment or condo building that has been turned into hotel rooms. Gated secure parking by code entry which was important to us. We chose the largest room on main floor so no views. Two patios apartment styled. Large room with bed and couch and tiny table with coffee and water pot. No table for eating as outdoor patio table but unuseable winter. Bed comfortable and big. Walk across the street and boulevard and at the lake for perfect walks. A bit too far to walk into old town. But lovely walk on lake just across street. Front desk clerk very friendly and good English. Bathroom although large just not very useable. Bathtub not shower. With must hand hold shower head and no curtain or glass or anyway to shower and bathtub is super skinny coffin style! So sitting in tiny skinny bath while holding hand held head while trying to shower was less than desirable. As I am not French and super skinny but also not a larger person just average it was not conducive to sit comfortable. No grab bars and deep tub make for harder exit of tub as well! Overall dangerous set up really. Would not stay in This room again due to bathroom. Fixtures cheaply made. As we were there in winter we did receive bargain price so it was fine for one night if you can get a great price it’s worth staying. Full priced summer pricing would not have been happy with shower situation.
Stayed 1 night in Jan 2022
Response from Mathilde on Mar 11, 2022
Dear Mrs and Mr, We thank you very much for taking time to let us a such complete comment about your stay in the hotel "Les Muses". We glad you had great moments here and we thank you too for the comments about the bathroom, this way we know what to ameliorate in our etablishment, we'll do our best to satisfy our future customers. Thank you, Best regards, The reception

10/10 Excellent

Lidia Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a pleasant surprise
What a pleasant surprise. I went to Annecy to complete a course at the university and needed a clean and comfortable place to sleep. When I arrived at the hotel, I was amazed by the finesse and good taste. Everything was perfect, the service was excellent, breakfast delicious, a beautiful view. I would have liked to stay longer. I recommend it 100%.
Stayed 1 night in Nov 2021

10/10 Excellent

Abdullah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel!
Stayed 2 nights in Aug 2021

8/10 Good

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a comfortable pleasant basic hotel.
Stayed 3 nights in Aug 2020

8/10 Good

Vitaly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location and great staff but renovation needs
A conveniently located hotel that (some part of it at least - the separate standing building) requires renovation: the bathroom is very unpractical as after having shower all floor is wet ads there is no separation with the toilet. I think it coiuld be a problem during the colder months (no big drama for the canicules period).
Stayed 1 night in Jul 2020

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
Utterly lovely. Check in staff were kind and welcoming,both spoke English, even though we are in France. Secure parking. Breakfast room in reception looked very appealing. I needed to leave early so did not have breakfast. My room on the top floor, the second floor was spotless and stylish in this Covid-19 time. Lake view room which was a huge suprise, very nice for a single room and a solo traveler to daydream out the window. Really really nice touch. Great location. A walk into the town centre, but it's a beautiful walk. I did not want to be in the town centre which is partly why I chose here. There is a bus that stops right outside the hotel which goes to the train station. Lovely gardens and restaurant area out front. Cute looking hotel too. Absolutely loved the place. Intend to return.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was so pleasant, showing us to our room in the annexe, & it was very secure. The room/en suite were large, very clean, plus a door to a patio with table & chairs. Kettle, fridge, safe were welcome additions. Downside, it's on a busy roundabout. When I'd booked, the picture shows a tranquil area just across from the lake. The promanade round lake was used by cyclists, inliners, runners etc, & as hubby uses a mobility scooter, we were constantly in the way.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice mid-range hotel; clean, well-maintained. For Annecy in the summer, free parking near the lake - it's a 5min walk to the nearest swimming spot. There are several restaurants in walking distance, we were very pleased with La Reine des Pres - in the summer, you'll probably need reservations. All in all, we were happy with our experience, we would definitely stay there again.
Stayed 1 night in Jul 2019

4/10 Poor

Mark

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Did not meet expectations.
Overpriced for location, far from historic town, staff not very helpful when asking for advice about local transport. Advised by reception to take a taxi to town, overcharged by taxi driver, later found out a bus service was available! Room was small and “lake view” was limited.
Stayed 4 nights in Jul 2019

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
main building room.
Nice room, exactly what I expected. We stayed in the main building, because I liked better the quaint atmosphere there than the new building. One (good) note: I did hesitate between the main (old) room and the new ones (the annex) because the later had air conditioning, and the website did not stated air con in the old building, but I discovered (on departure, anyway the temperature was perfect) that there was an A/C split unit in the room, apparently brand new too. Did not book breakfast, but we changed our mind at checkout (flexible staff...) and it was great too, good choice, quality products.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Darren, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location
Great location with free parking highly recommended
Stayed 1 night in Mar 2019

10/10 Excellent

SPITERI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Annecy
Excellent
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location just across from the lake, rooms are new and clean
Stayed 1 night in Aug 2018

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room is very clean, and location is very good, walking distance to lake beach, rent boat, bike...... I like this hotel.
Stayed 1 night in Aug 2018

6/10 Okay

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Huge room, great bathroom, no A/C
Great place but no air conditioning...weird for a hotel...but it was relatively quiet so we could leave the door open out to the balcony. Long walk into Annecy...
Stayed 1 night in Jul 2018
Response from Clémentine on Aug 8, 2018
Thank you for your comment. For a future stay, we recommend the main building which has air-conditioned rooms. Best regards, the Reception