Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Nice hotel infront of the lakr

Posted Apr 17, 2015
Nice relaxing getaway in guatemala city and lots of activities to do in the city .
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel & staff.

Posted Apr 17, 2015
Pros: Cleanliness and location.
Cons: Air conditioning required
Location: Enjoyed the fact everything was nearby
Beautiful view of lago atitlan, enjoyed night activities and liked that everything was nearby.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom orlando fl

Best hotel in town

Posted Apr 6, 2015
By far the best, not even one of the best but the best! If your planning to stay in Panajachel. Great staff Awesome views
4 out of 5
Recommended
for Everyone
by A verified traveler

Spectacular view of the hotel

Posted Mar 9, 2015
clean, comfortable room. Very nice view of the lake, we stayed at the suite in the 4th level. The swimming pool was cold one day, the other days it was heated. The hotel is righ at the lake and the location cannot be better, in the middle of restaurants and the shopping Street.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guatemala City

Very nice, with an excellent view.

Posted Feb 3, 2015
Location: There is a great small restaurant just in front of the lobby, called La Encantada, with international home cooking, great Paella and better Duck.
Beautiful view of the lake and the volcanoes, very nice to walk around the city with a little exceptions. Some people try to sell services and products overpriced, I talk to several persons before buying anything.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel Awesome Location

Posted Jan 27, 2015
One of the nicest in Pana. If you can get a good rate definitely stay here. The food at the restaurant is extremely good; dont miss the breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Convenient to everything.

Posted Jan 19, 2015
Location: We took a boat across the lake to Santiago Atitlan and then hired a tuk-tuk whose driver acted as a guide and took us around. Loved that experience.
We enjoyed our stay. The pool was cold in January, but once you jumped in and started moving it was fun. Only disappointment was that I asked for a room on a high floor and only was on the 2nd. I didn't make an issue of it and they probably would have switched me if I had. Buffet is good. You can also order off the menu, but had to ask for the menu. Loved the view and the convenience to the lake!!
Comment from Hotel Management
Jan 25, 2015 by Gerencia, Hotel Management
Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, Regards
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 8, 2015 on Hotels.com
4 out of 5
Recommended
for Personal Event
by Michellefrom New York

Amazing breakfast buffet

Posted Jan 4, 2015 on Hotels.com
I stayed here for the gym. It's basically the only gym with a hotel in the lake. I stayed here twice. The room was pretty dated the first time, but the room I got on my second visit was much nicer. The breakfast buffet is INCREDIBLE. The staff is friendly. Conveniently located by the docks in Pana and Calle Santander. I got a massage from Alicia who was incredible. The gym needs heavier weights and better equipment but it is the best option really in the area
Comment from Hotel Management
Mar 7, 2015 by ana, Hotel Management
Dear Michelle Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment Regards
4 out of 5
Recommended
for Couples
by John Pfrom La Antigua, Guatemala

Beautiful but no WIFI and no white towels

Posted Dec 29, 2014 on Hotels.com
Beautiful hotel in beautiful location-world class But no WIFI in rooms Towels not white, gray or beige? Buffet good
Comment from Hotel Management
Mar 7, 2015 by ana, Hotel Management
Dear John Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. We will follow up your WIFI service comment. Regards