Ratings based on 341 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Lumberton TX
We will come aginPosted Jul 7, 2014
Pros: Location to the lake. Indoor pool. Friendly staff.
Cons: Ice bucket was cracked. Urine on toilet. Little things...
Location: Lake and veteran memorial just across the street. Lots of restaurants just minuets away. Beach just up the road. Civic center is just minuets away.
Check in was easy. The room was clean with the exception on a single drop of urine on the seat of the toilet...gross. The a/c was super cold too cold for my comfort but being in a suit if I turned it down, then the room where the kids were in would get too hot. TV wouldn't turn on but we had a new one in less than 20 mins. We liked the indoor pool, it was actually too cold for me, but the kids loved it. Us grown ups were disappointed that the hot tub had been filled in. Had we known we would of got a whirlpool tub. We tried to upgrade but all the rooms were booked. But the staff made it happen the next day. All in all it was a good stay. And we will be back. The staff was super nice and helpful.
for Everyoneby A verified traveler from Lake Charles LA
Nice hotel. Close to Civic Center.Posted Jun 30, 2014
Good service. Staff friendly and helpful. Facility clean. Breakfast good.
by tessie from louisiana
Posted Jun 16, 2014
The best thing about America's Best was its location.
for Everyoneby Tammy from Beaumont, TX.
Nice Hotel for the money...Posted Jun 16, 2014
Pros: The hot breakfast was good. The pool was nice. The rooms were pleasant. The staff was nice and courteous.
Cons: The softness of the beds. Bathrooms a little more cleaner.
Location: The location was good. The beach across the street was beautiful, close to the casinos, and shopping and restaurants.
We were staying for a baseball tournament. The hotel was in a beautiful location, right across the street from the beach, which was beautiful, and not too far from the baseball park. Check in and check out was quick and easy. The hot breakfast bar was very nice. In most places for a free breakfast you get cereal and pastries, so the hot breakfast was a nice change especially for the boys because it fueled them up before their game. The bed was not very comfortable. A little too hard for my taste. The sofa bed was more comfortable than the king size bed. The bathroom could have been a little cleaner but not bad enough to call and complain about it. Overall it was a nice hotel and if we ever have to stay around that area again we will stay there.
for Everyoneby A verified traveler from Houston,tx
Comfortable stay!:)Posted Jun 3, 2014
Close to the lake, museums, and a very nice room for an awesome price:)
for Everyoneby A verified traveler
Nice location for our trip.Posted Jun 2, 2014
Pleasantly surprised as we walked into our room. Nice layout. Only problem with our room was the ice bucket was not cleaned from previous use. It had old water in it. Other than that it was great. At check in we were greeted with an opened bar of beer and wine from 5-7. Friendly staff.
for Everyoneby John from Bossier City
Hotel close to Lake Charles beachPosted May 19, 2014
Pros: Location, easy to get onto interstates, breakfast was great--combo of hot and cold.
Location: Directly across is Lake a Charles with a small beach to enjoy the home town comforts the city has to offer after a day of site-seeing.
Easy to register and depart, staff was amazingly nice. Had a problem with our room and they immediately upgraded us to another room with a jacuzzi.
by Samantha from Dallas, Tx
Not quite as advertised...Posted May 18, 2014
I had a strange looking bug in my room which gave me a little trouble sleeping, thinking that there might be more of them. I booked a smoking room but was given a non-smoking room, they changed it but didn't seem happy about making it right nor were they apologetic. Check-in should be a couple of minutes but they didn't seem very organised, so it took 20 or so minutes to get checked in which inconvenienced me since I was crunched for time. I had a lot of trouble with the keys not working properly, which was a pain considering my 3 day stay, fumbling at doors a lot. They advertise that they have an indoor pool and a hot tub but they really have NO hot tub and a warm indoor pool only, the pool seemed clean but the pool room was not clean at all. The a/c and fan unit in my room did not work well. Overall I would say that I will not book this hotel again, I think for what you get and the hassle they are over priced. I could have booked a different hotel with comparable amenities for at least 25% less than I paid here.
for Everyoneby David from Houston
Nice hotel close to city center and the beachPosted Apr 21, 2014
My credit card was swipe again for no reason maybe for equipment damages
for Everyoneby Janice from Central Texas
Very Nice For The PricePosted Apr 21, 2014
Pros: Quiet, clean and convenient!
Cons: Nothing noted.
Location: Convenient to the gambling casinos, down town area and the beach. Also easy on and off Hwy. 10.
Hospitality in the Lake Charles area is very pricey due to the gambling environment but our stay was for a 60th high school reunion so we were looking for nice at a good price. This was our first stay at America's Best Suites and we were pleasantly surprised at the quality of the room and excellent full breakfast for such a very reasonable price and on the beach as well! The reunion was wonderful and the whole trip was enhanced by the excellent accommodations. Thanks, America's Best Suites!