Ratings based on 384 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Not America's "best" anymore

Posted Sep 13, 2014
Pros: The staff
Cons: Upgrade
Location: Very convenient
Our experience began with a warm and welcoming greeting from the night clerk, and breakfast we nice. However, the hotel is really run down. It was difficult to tell whether or not it was clean because there were so many stains on the carpet and scuffs on the walls. Furniture was nice, but the whole place could use new paint and carpeting. It was quiet, and we had a good night's sleep, but I don't think I would stay there again if I had another choice.
2 out of 5
by A verified traveler from Dallas, TX

hotel is old & in dire need of updating

Posted Sep 2, 2014
Pros: great location, close to casinos, lake and downtown
Cons: most everything, some of the staff was not friendly, all breakfast was removed 20 mins prior to posted time
Location: Lake Charles, the lake and downtown area and casinos are all nearby
the king size bed was adequate but quite hard, the room is dark, bathroom fixtures, tub and tile are very old and need replaced. Room design, layout, features was out of the 80s
2 out of 5
by A verified traveler from Houston

Dirty and Needs Renovation!

Posted Aug 18, 2014
Pros: not much
Cons: everything
Location: good location bad hotel not worth $100
The elevator looked dirty like it had a sticky substance on it. Wall paper in the room was peeling and had small holes in the wall. You had to waited over 10 minutes to flush the toilet it would refill fast enough.footprints on the wall was never cleaned.
2 out of 5
by A verified traveler from lafayette,La

Owner needs to make some repairs

Posted Aug 15, 2014
Arrived to room with no tv working. Went to call front desk phone was broken. Front desk moved us to another room stating they had no maintenance available. Carpet was dirty and room smelled horrible. Owner should clean or change carpets and give hotel an upgrade
2 out of 5
by A verified traveler from Orange, Tx

Hotel Conditions

Posted Aug 8, 2014
Overall the receptionist was nice. There systems were very slow upon me checking in. The condition of the room was very outdated, furniture was damaged. Couldn't get comfortable while watching TV it was in an awkward place. Suggest that there be some restoration and updating.
3 out of 5
by A verified traveler from Texas

Not satisfied

Posted Aug 5, 2014
The carpet was filthy and had crumbs along the baseboards. Paint on the walls and doors were chipped. Water stains on the ceiling. And when I checked in the front desk person was rude. The breakfast was good and my room was nice and cold, that's about the only good thing about this place
3 out of 5
for Everyone
by A verified traveler from Texas

Only hotel near the area we were looking

Posted Aug 5, 2014
Didn't clean room within the two days we were there. Had to pick up extra towels at front desk. No sheets or blanket for sofa bed. When we got there on Friday there was a cookie on the floor in the stairway and that same cookie was still there when we left Sunday morning. For the most part it was quiet....
4 out of 5
for Families
by A verified traveler

Posted Aug 4, 2014
5 out of 5
for Families
by A verified traveler from Lumberton TX

We will come agin

Posted Jul 7, 2014
Pros: Location to the lake. Indoor pool. Friendly staff.
Cons: Ice bucket was cracked. Urine on toilet. Little things...
Location: Lake and veteran memorial just across the street. Lots of restaurants just minuets away. Beach just up the road. Civic center is just minuets away.
Check in was easy. The room was clean with the exception on a single drop of urine on the seat of the toilet...gross. The a/c was super cold too cold for my comfort but being in a suit if I turned it down, then the room where the kids were in would get too hot. TV wouldn't turn on but we had a new one in less than 20 mins. We liked the indoor pool, it was actually too cold for me, but the kids loved it. Us grown ups were disappointed that the hot tub had been filled in. Had we known we would of got a whirlpool tub. We tried to upgrade but all the rooms were booked. But the staff made it happen the next day. All in all it was a good stay. And we will be back. The staff was super nice and helpful.
4 out of 5
for Everyone
by A verified traveler from Lake Charles LA

Nice hotel. Close to Civic Center.

Posted Jun 30, 2014
Good service. Staff friendly and helpful. Facility clean. Breakfast good.