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Reviews of Inn at Coushatta

2.5 out of 5
Inn at Coushatta
12102 Us Highway 165, Kinder, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

JoAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the casino and transportation to the casino.
Stayed 1 night in Oct 2023
Response from dd on Oct 27, 2023
thank you for taking time out of your day, for your kind response

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near casino
Stayed 1 night in Oct 2023
Response from nn on Oct 27, 2023
thank you for your response

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 2 nights in Oct 2023
Response from fd on Nov 9, 2023
thank you

10/10 Excellent

Marcelino

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Oct 2023
Response from bb on Oct 27, 2023
thank you for your response

10/10 Excellent

Peggy

Liked: Staff & service, property conditions & facilities
Nice, clean and convenient
Stayed 3 nights in Sep 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Nikita

Stayed 3 nights in Jun 2023

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness
Under new management there has some kinks to be worked out. The hotel and room were clean but I had a non-smoking room that smelled of smoke so bad I couldn't sleep. There were lots of handprints and streaks on the headboard so the rooms need cleaning from floor to ceiling. The bed was comfortable. The tv remote didn't work. Just a few things the new mgmt can fix. Great shuttle to casino and staff were awesome.
Stayed 1 night in May 2023

10/10 Excellent

Luke

Stayed 1 night in May 2023

6/10 Okay

Tim

Traveled with family
Disliked: Staff & service, amenities
Bed was comfortable and slept well. I would recommend staying at the Casino if price is comparable. Casino is easy to drive to from here, just across the parking lot. Check-in was fast, but getting to our room and turning on the AC it was loud. Sounded like an 8 Cylinder car idling in the room. There was no way we were going to sleep at night with it. We went to counter to see if they can move us to another room. The attendant seemed put off by the request and not apologetic. Others in our party that were staying in another room actually commented to him that it wasn't my fault the AC was loud because his behavior was so indifferent and unaccommodating. He finally put my wife and I in a room with 2 queen beds instead of King bed because he didn't want to accommodate us in another King room where the rate was simply $10 more. (Not sure why the new king room was going to be $10 more as our reservation was for a king as well) The bathrooms could use a vent fan to reduce humidity after showers because visually looking at the ceiling in the bathroom you could see the spackle pulling away and bubbling from the moisture. Other than that, the room itself was clean and comfortable. The most upsetting was the treatment at the counter when requesting a change in room and the Service Representatives attitude. That alone will probably guarantee I stay at the Casino in the future and not here.
Stayed 1 night in Apr 2023

10/10 Excellent

Randall

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing unique about the property. It was nice. Nothing we didn’t like.
Stayed 2 nights in Apr 2023

10/10 Excellent

dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Everything was clean and fresh. Bed was so comfy!!!
Stayed 1 night in Apr 2023

6/10 Okay

RUTH

Traveled with family
Disliked: Staff & service
The man who checked us in was rude. The air conditioner in my sons room didn’t work and he was not very helpful in relocating him. Wanted to charge for what he called an upgrade! Wasn’t sons fault.
Stayed 1 night in Apr 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Morris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Stayed 1 night in Apr 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included with the price of the hotel.
Stayed 1 night in Apr 2023

6/10 Okay

Roberto

Disliked: Staff & service
Unpleasant stay
Hotel need to be renovated, toilet was lose. The person who was in night shift qas not polite at all.Went to breakfast at 9:30am they didn't have egg for breakfast. The only good thing is that casino is very close.
Stayed 1 night in Apr 2023

10/10 Excellent

ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice
Stayed 1 night in Apr 2023

10/10 Excellent

james

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service and our privacy was respected. But the shuttle was not available for the casino.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a few things that stuck out for me. 1. The room was ready before the posted check-in time, which was a plus. 2. The rooms were clean and the bed was heavenly...I really need someone from Best Western to email me the name of the pillows, and the breakdown of sheet, spread, sheet ratio that they use when making up the beds! And 3. The lady who was responsible for putting out the breakfast spread the next morning deserves a raise and a standing ovation. Best blueberry waffles I've ever eaten, and the rest of the food was noteworthy!
Stayed 1 night in Apr 2023

2/10 Terrible

Prim

Stayed 1 night in Mar 2023
Response from Nicole on May 5, 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Calvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coushatta Stay
very clean and comfortable place to stay. will be back again soon!
Stayed 1 night in Mar 2023

10/10 Excellent

Lesbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Krissie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well kept hotel and the employees are friendly and professional. Plus it’s always clean. The beds are comfortable.
Stayed 1 night in Mar 2023

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to the Coushatta casino. Clean and the room we were given was unusually large and so was the bathroom. However, their WI-Fi and internet service is awful.....doesn't work most of the time or you have WI-Fi and no internet. Very disappointing. Might as well not advertise it is available.
Stayed 3 nights in Mar 2023

2/10 Terrible

Victoria

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They do not have microwaves or little mini fridges and then I was told for that hundred dollar accidental charge. I found that out right as soon as I was checking in which I should’ve known about it the second I book the room two weeks ago.
Stayed 1 night in Mar 2023

10/10 Excellent

José Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Trenia

Stayed 1 night in Mar 2023

2/10 Terrible

Anthony

Stayed 1 night in Mar 2023
Response from gg on Mar 15, 2023
We apologize for the inconvenience you experienced here at the Best Western Coushatta. We are looking into the issues, as you strive to provide oustanding customer service.

8/10 Good

James, Katy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was good, housekeeping should empty the trash at least in rooms daily.
Stayed 2 nights in Mar 2023

10/10 Excellent

Nancy, Portland

Stayed 1 night in Mar 2023

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and breakfast was very good and fresh and hot
Stayed 2 nights in Mar 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Felman

Traveled with family
So so stay
It was fine but I must say for the price the room didn’t live up to the top dollar pricing. I thought it would have a refrigerator and microwave but it didn’t. Water pressure was poor for shower. Beds were ok with lots of pillows. On a scale of 1-10 I would give it a five for the pricing of 226.00 for one night stay. Over priced today the least.
Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay! Will be returning!
Stayed 3 nights in Feb 2023

8/10 Good

Amber

Traveled with family
Liked: Staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2023

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Olita

Stayed 1 night in Feb 2023

10/10 Excellent

DORA Y

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decent hotel. Bkfast was good and location was close to the Casino.
Stayed 1 night in Feb 2023

10/10 Excellent

Maria, ROUND ROCK

Stayed 1 night in Feb 2023

2/10 Terrible

Kristi

Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight Stay
I feel that the value for the money was not good. The front desk employee at check-in and checkout were nice. The breakfast was adequate and the cleanliness was ok and the bed was comfortable, but for what we had to pay for our room I would expect nicer. I feel like this hotel is charging casino prices and its not the casino. Please review your pricing as I feel it is definitely too high for the quality of hotel this is.
Stayed 1 night in Jan 2023

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Alfreda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the price
Clean, affordable and comfortable Stay. Went for the casino
Stayed 1 night in Jan 2023

10/10 Excellent

Aritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Gordon

Stayed 1 night in Jan 2023