Exterior

Reviews of Holiday Inn Hotel & Suites Lake Charles South, an IHG Hotel

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 470 out of 986 reviews" "
Rating 8 - Good. 288 out of 986 reviews" "
Rating 6 - Okay. 116 out of 986 reviews" "
Rating 4 - Poor. 59 out of 986 reviews" "
Rating 2 - Terrible. 53 out of 986 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Tina,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience.

10/10 Excellent

ROGELIO

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello ROGELIO,We're thrilled you enjoyed your stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience at our hotel!

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room price was very reasonable based on the overall condition of the hotel and also on the distance from the destination.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mario,We're glad to hear you found the price of the room to be reasonable and appreciated the hotel's convenient location. Your feedback is valuable to us in maintaining our standards.

10/10 Excellent

Diana

Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Diana,We're delighted to hear that you had a wonderful experience during your stay with us! If there is anything else we can assist you with, please don't hesitate to get in touch. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Jasmine

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Jasmine,Thanks for making time to rate us. Your five-star rating is greatly appreciated. We are stoked to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Frances

Liked: Cleanliness, staff & service
Nice and accommodating staff.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Frances,We appreciate your kind words about our staff. Your satisfaction is our top priority and we're thrilled to hear about your positive experience. Thank you for choosing to stay with us.

6/10 Okay

Danielle

Traveled with family
The checkin process took a while. There was only one person handling the front desk. At one point, someone else came to the front, saw the line and continued to do paperwork. Time could have been better spent assisting the guests that were lined up past the staircase.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Danielle, We apologize for the inconvenience you experienced during check-in. We understand the importance of efficiency and will take your feedback into consideration for improving our guest services in the future. Thank you for bringing this to our attention.

8/10 Good

Randolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good overnight stay, friendly service. I didn't care for lack of eating options in the area in the morning.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Randolph,We are pleased to hear you enjoyed your stay and our friendly service. We apologize for any inconvenience regarding dining options in the area. Your feedback is appreciated as it helps us improve our guest experience. Thank you for choosing to stay with us.

2/10 Terrible

Diredre

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Diredre, We are sorry to hear that you did not fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any concerns.

10/10 Excellent

Dameian

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely like to revisit this property.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Dameian,We're thrilled to hear that you're considering returning to our property! We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If you have any specific requests or preferences for your next visit, please don't hesitate to reach out to our team directly.

8/10 Good

Dusty

Liked: Cleanliness, staff & service, amenities
Other than the sink being halfway stopped up.. it was good
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Dusty, Thank you for your feedback! We appreciate you highlighting the positive aspects of your stay. We will ensure that our maintenance team is aware of the issue with the sink. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

8/10 Good

Ann

Traveled with group
Liked: Staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello Ann,Thank you for choosing to stay at our hotel. We are pleased to hear that our location was convenient for you. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Maria,We are glad to hear that you had an excellent experience during your stay with us! Should you have any more feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Omar

Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Omar,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Jackie,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello David,We're thrilled to hear that you had a positive experience during your stay at our hotel. We greatly appreciate your feedback and are glad that we were able to meet your expectations. Should you have any additional comments or suggestions, we encourage you to reach out to us directly so that we may continue to improve our services. We look forward to welcoming you back in the future.

6/10 Okay

Jenny

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was ok. The staff was super friendly. The bathroom was definitely not very clean. The cleaning people seem to do the minimum. Our shower had built tartar, some animals inside and it was clogged. And another thing, you can hear everything outside the door. It's close to the casinos, it's the only good thing. We just stayed 1 night.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jenny, Thank you for your feedback on your recent stay with us. We're pleased to hear that you found our staff to be friendly. However, we apologize for any inconvenience caused by the cleanliness of your bathroom and the noise disturbance. We appreciate your comments and will share them with our housekeeping and maintenance teams for improvement. We're glad you enjoyed the proximity to the casinos. We hope you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
We were on 4th floor and the only thing keeping numerous street lights out was sheers. You could not close curtains due to the way they were made. Didn’t sleep well at all.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Carl,Thank you for sharing your experience with us. We genuinely apologize for any inconvenience caused by the street lights filtering through the sheers. We understand that a good night's sleep is crucial, and we always strive to provide a comfortable ambiance for our guests. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello kenny,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable stays for our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Dennis,Thank you for choosing our hotel for your stay. We are thrilled to see that you had a wonderful experience with us. We strive to provide exceptional service and we are delighted that we met your expectations. Please don't hesitate to reach out to us if there is anything else we can assist you with.

6/10 Okay

couillon

Response from Manager on Feb 8, 2024
Hello couillon, We appreciate you choosing our hotel for your stay. If there is anything specific we can do to improve your experience, we encourage you to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello bryan,Thank you for acknowledging our commitment to cleanliness. We strive to provide a comfortable and hygienic environment for all our guests.

10/10 Excellent

Marcelene

Traveled with family
Liked: Staff & service, amenities
Sorta out of the way
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Marcelene,We apologize if our location did not meet your expectations. We understand that different guests have different preferences when it comes to proximity. We appreciate your feedback and hope you still had a pleasant stay with us. If there's anything else we can assist you with, please feel free to reach out to us.

10/10 Excellent

Efren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and very nice staff
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Efren,Thank you for your kind words about our hotel's cleanliness and friendly staff. We strive to provide exceptional service to all our guests. We hope to welcome you back in the near future for another great stay at our hotel.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very friendly and helpful. I had made a mistake on my reservation and needed to add an extra night which was handled quickly and efficiently. Also there was a new girl training at desk and I liked the way they assisted her in my reservation, they were both friendly and we enjoyed our stay there. Would highly recommend your hotel to others.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello David,We are delighted to hear that you had a positive experience with our front desk staff. Our team is committed to providing exceptional service and ensuring that all guest needs are met efficiently. It's fantastic to know that our staff was friendly and helpful during your reservation process, and we appreciate your recommendation. We hope to welcome you back to our hotel soon for another enjoyable stay.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Angela,Thank you for taking the time to share your positive experience with us! We appreciate your kind words and it's great to hear that you had a wonderful stay at our hotel. We strive to provide excellent service and create memorable experiences for our guests. We hope to have the opportunity to welcome you back again in the future.

6/10 Okay

Juan

Traveled with partner
Liked: Staff & service
Staff was nice, room had old outdated carpet and furniture, TV in living area didn’t work
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Juan,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We apologize for any inconvenience caused by the outdated carpet and furniture in your room, as well as the issue with the TV in the living area. We value your input and will take your comments into consideration for future improvements.

8/10 Good

KieAngela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello KieAngela,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello Donna,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is important to us, and we will use your comments to improve our services. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

8/10 Good

Akaterine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Akaterine,Thank you for sharing the wonderful rating about your experience here with us. We are happy to know your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Laura

Stayed 2 nights in Oct 2023
Response from Manager on Nov 18, 2023
Hello Laura,Thank you for rating our hotel with a perfect score! We are delighted to hear that you had a wonderful experience during your stay. If you have any further feedback or suggestions, please feel free to contact our management team who would be happy to assist you. We hope to welcome you back in the future for another impeccable stay.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the nicest Holiday Inn I’ve ever stayed in. The room was spacious and the service was quick and professional. Very organized. Very clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Sarah,Thank you for your kind words! We take pride in providing spacious and clean accommodations along with efficient and professional service. We appreciate your feedback and even making us the nicest Holiday Inn you have stayed in. We hope to welcome you back soon!

8/10 Good

Robert, Gulf Shores

Traveled with family
Nice place
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Robert,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Jerene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
The check in lady was very nice and helpful. The room was very nice as well. There seemed to be some kind of fragrance coming into the room that really affected my husband and I sinuses, it smelled good but very strong. I would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Jerene,Thank you for being a guest with us and for taking the time to share your review and stoked to know that you appreciate our fast check in process. Apologies though that your husband had sinus issues, we will advise housekeeping to check on that smell. We hope to earn your business again when you return to the area.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Road Trip, in transit 1 night stay
Choice hotel for quiet location. The lobby and entrance clean and welcoming. All of the staff were friendly and helpful. But bathroom in need of serious update in room 403, tub had been painted, mildew around caulking areas, fixtures dull water spotted. House keeping missed an dirty washcloth hanging on shower curtain bar. 2 toilet paper holders but you need very long arms just to reach one closest to toilet. Also the footstool with chair has stains all over it, needs58 be cleaned.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Guest ,We strive to give you a great experience and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello John,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Teresa, Humble

Traveled with group
Disliked: Property conditions & facilities
The property needs to updated, such as the hallway carpet needs to be replaced or at least shampooed. The hotel rooms could use a fresh coat of paint.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hi Teresa,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

2/10 Terrible

Jacob

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a black mold infestation in the bathroom and inside cabinetry. If we hadn't gotten to our room so late in the night, we would have changed hotels. The room smelled extremely musky and it was a very unpleasant experience. The staff did not seem concerned about the issue.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Jacob ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Royce

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Short staff.
Room was not ready upon arrival. We did arrive half hour after start of check in. Room not ready for another 30 minutes. Hotel bar not open on weekends. We were told they do not have anyone to run the bar.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Royce ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
I like how it was close to where we needed to go. Great area
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Ashley,Thank you for being a valued guest and for providing us the feedback regarding our area. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Kevin Sean

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
my second time staying here. While the staff is fantastic…the property is in great place…. my room 227 was nasty. The bathroom shower had mold all over and soap scum all over walls and fauct. It time for a deep cleaning.
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Kevin Sean ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Kevin Sean

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Kevin Sean,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 Poor

Cindy

Traveled with family
Disliked: Cleanliness, amenities
Mold in bathroom shower, loud fan in bathroom. Mildew smell
Stayed 2 nights in Sep 2023
Response from Manager on Sep 19, 2023
Hello Cindy ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

FREDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water to take a shower.the water were cold.
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello FREDA,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Brian,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Corey for you awesome personality and customer service,...you made our stay amazing!! To be treated as family truely, is hard to come by these days, and you did it from the money we walked in. This young man deserves a raise. See you next time! Ms. Julie
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Julie,Thank you for taking the time to share your comments regarding our service. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Mike

Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Mike,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

SANDRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello SANDRA,We appreciate that you've taken the time to share with us regarding our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
The a/c would not cool lower than 68 degrees even if sat lower.... our shower had mold in it and used razor
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello David, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Wyona

Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Wyona,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.