Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Houston, TX

Close to casino

Posted Dec 12, 2014
The staff was really nice. The rooms where ok, but the chair and ottoman had some questionable stains on them. The bathtub was peeling and looked ugly. Some of my family members complained that their non-smoking rooms smelled like smoke.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Very well appointed and clean property.

Posted Nov 10, 2014
Pros: Cleanliness and staff member attention
Location: Good location very near interstate
Every staff member was very cordial and attentive. I travel frequently and this rates at the top.
Comment from Hotel Management
Nov 25, 2014 by Mike, Hotel Management
Thank you for the very nice comments regarding our team. They are fantastic people and we're happy you got to experience that. We hope you are able to return to us for another visit soon. Until then, have a wonderful holiday season! Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Nov 7, 2014
Staff was terrific. Ice machine didn't work on the floor.
Comment from Hotel Management
Nov 25, 2014 by Mike, Hotel Management
Thank you for choosing to stay with us and for letting us know where we can improve. We enjoy creating an great experience for our guests and are glad you found that in the members of our team. We look forward to seeing you again in the future. Best regards, Mike Duhon GM Holiday Inn & Suites - Lake Charles
5 out of 5
Recommended
for Other
by A verified travelerfrom Texas

Friendly Staff

Posted Nov 1, 2014
Pros: Pillows
Cons: The restaurant should have been opened for B, L & D.
Location: Five minutes to laberge.
The staff was great, the pillows were heavenly! The staff was great, the pillows were heavenly! The staff was great, the pillows were heavenly!
Comment from Hotel Management
Nov 4, 2014 by Mike, Hotel Management
Thank you! Thank you! Thank you! for the very nice comments regarding our team and our property. We are glad you were able to relax and enjoy yourself, especially with the pillows. We hope you are able to return for another visit soon. Best regards, Mike Duhon GM Holiday Inn & Suites - Lake Charles
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sugarland, TX

Great hotel but won't clean room past noon

Posted Oct 14, 2014
I love this hotel and will stay there again but one day I stayed in until 12:00 Noon and when I returned that Night my room wasn't clean.
Comment from Hotel Management
Oct 20, 2014 by Mike, Hotel Management
I apologize for your experience and would have liked to have helped you during your stay. Whenever you find something that is not to your liking, please contact a member of the staff immediately so we can see to it that the problem is corrected. Thank you again for staying with us. Best regards, Mike Duhon GM Holiday Inn & Suites - Lake Charles
2 out of 5
by A verified travelerfrom jackson, Ms

Posted Oct 13, 2014
Exterior of Hotel is very nice, looks almost new, but interior of halls and rooms show lots of wear. Just not up to par with what you would expect at a Holiday Inn Express
Comment from Hotel Management
Nov 1, 2014 by Mike, Hotel Management
Thank you for sharing your experience. We apologize that your expectations were not met. We hope you are able to find comfort during your travels. Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san antonio,tx

Posted Sep 29, 2014
I had a excellent stay at Holiday Inn. Extremely friendly staff, amenities were superb, clean and location was close to everything I needed.
Comment from Hotel Management
Oct 20, 2014 by Mike, Hotel Management
Thank you for the very nice review of our property. And thank you as well for recognizing our team and their efforts. It will mean a great deal to them. We hope you able to join us again soon for another visit. Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles
5 out of 5
Recommended
for Everyone
by A verified traveler

Recommended

Posted Sep 29, 2014
Restaurant staff was amazing. Very pleasant. room very clean. Comfortable stay.
Comment from Hotel Management
Oct 20, 2014 by Mike, Hotel Management
Thank you for choosing to stay with us and for the very nice review of our property. We agree, our restaurant team is truly amazing and we're glad you were able to enjoy your meal. We hope you are able to visit us again the next time you are in Lake Charles. Best regards, Mike Duhon GM Holiday Inn & Suites - Lake Charles
4 out of 5
Recommended
by Waltonfrom Lake Charles, LA

Nice hotel!

Posted Sep 16, 2014 on Hotels.com
Very clean room
Comment from Hotel Management
Nov 22, 2014 by Mike, Hotel Management
Thank you for staying with us and recognizing the efforts of our housekeeping team. They work very hard and will be happy to hear that their efforts paid off. Sincerely, Mike Duhon GM Holiday Inn & Suites - Lake Charles
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DICKINSON, TX

PLEASE PLEASE PLEASE STAY AT THIS HOTEL!

Posted Sep 15, 2014
Pros: EVERYTHING.
Cons: NOTHING!
Location: EASY ACCESS TO CASINO, RESTAURANTS, ETC....
THIS HOTEL, FROM THE TIME I WALKED IN, THE STAFF WAS ABSOLUTELY PERFECT. ARRIVED SATURDAY AND THEY ACCOMMODATED US WITH A HANDICAPPED ROOM. EVERYTIME WE LEFT AND RETURNED WE WERE GREETED. THE LADY AT THE BAR WAS SUPER NICE, EVEN CAME OUTSIDE AND CHECKED ON US. THE HOTEL MANAGER CARRIED OUR DRINKS TO OUR TABLE. JUST OVER ALL A WONDERFUL EXPERIENCE. CLEAN ROOM, CLEAN BATHROOM, BIG SUPPLY OF TOWELS. IF YOU LOOK AT THE HOTEL ON GOOGLE EARTH, WHICH I DO, YOU WILL THINK IT'S NOT IN A NICE AREA. WRONG. VERY SAFE, EASY ACCESS TO CASINO, RESTUARANTS, WELL LIT PARKING LOT. PLEASE GIVE THIS HOTEL A CHANCE TO BE AS GOOD TO YOU AS THEY WERE TO US. LOVED OUR SATURDAY EVENING AND SUNDAY DAYTIME STAFF.
Comment from Hotel Management
Sep 22, 2014 by Mike, Hotel Management
Thank you so very much for the nice review, Ms. Cindy. It truly was a pleasure for us to host you and "the gals" during your visit with us. Y'all made our weekend great, too! Thank you again for choosing to stay with us and we hope to see you again soon. Best wishes, Mike Duhon GM Holiday Inn & Suites - Lake Charles