Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from DICKINSON, TX

PLEASE PLEASE PLEASE STAY AT THIS HOTEL!

Posted Sep 15, 2014
Pros: EVERYTHING.
Cons: NOTHING!
Location: EASY ACCESS TO CASINO, RESTAURANTS, ETC....
THIS HOTEL, FROM THE TIME I WALKED IN, THE STAFF WAS ABSOLUTELY PERFECT. ARRIVED SATURDAY AND THEY ACCOMMODATED US WITH A HANDICAPPED ROOM. EVERYTIME WE LEFT AND RETURNED WE WERE GREETED. THE LADY AT THE BAR WAS SUPER NICE, EVEN CAME OUTSIDE AND CHECKED ON US. THE HOTEL MANAGER CARRIED OUR DRINKS TO OUR TABLE. JUST OVER ALL A WONDERFUL EXPERIENCE. CLEAN ROOM, CLEAN BATHROOM, BIG SUPPLY OF TOWELS. IF YOU LOOK AT THE HOTEL ON GOOGLE EARTH, WHICH I DO, YOU WILL THINK IT'S NOT IN A NICE AREA. WRONG. VERY SAFE, EASY ACCESS TO CASINO, RESTUARANTS, WELL LIT PARKING LOT. PLEASE GIVE THIS HOTEL A CHANCE TO BE AS GOOD TO YOU AS THEY WERE TO US. LOVED OUR SATURDAY EVENING AND SUNDAY DAYTIME STAFF.
5 out of 5
Recommended
for Everyone
by A verified traveler

Suite was amazing

Posted Sep 1, 2014
Only stay one night but wish I could have stayed longer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
The staff was incredible and the room service was great.... the hotel was located close to everything and everywhere we wanted to visit while we were in Lake Charles.
3 out of 5
by A verified traveler from Greensboro, NC

Below Average for Price

Posted Jul 16, 2014
Last minute decision to stop in Lake Charles after long battle with traffic on I10 going to TX. Went online looking for holiday inn express, preferable with whirlpool in suite. On cell phone could not clearly understand reservationist, did not get whirlpool (no in room whirlpools at this hotel) room OK, TV menu showed lot of channels we could not get, called front desk about a channel or TV Guide menu and they didn't know how/what to do. Next morning inquired if breakfast was included, "no" not in our room price. I would not stay at this hotel again, value for price not comparable to others.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2014
Great facility with engaging, helpful staff! Inside pool only with no outdoor sunning patio.
5 out of 5
Recommended
for Business Travelers
by Beth0412 from NOLA

All the comforts of home...

Posted Jun 14, 2014 on Hotels.com
The hotel was very easy to find and the staff was courteous during check in and check out. We ate breakfast before leaving and the waitress was very nice. We told her we were on a tight schedule and she assisted us on choosing from the menu items that would be quick. She knew how long each item would take and had the food out in that time. The only downfall was that guests arrive at all different times of the night and some enter without holding to door. The doors slam closed, which can be startling if you are not used to that noise at night.
5 out of 5
Recommended
by prissa from austin tx

Posted Jun 13, 2014 on Hotels.com
very clean hotel and great staff..
4 out of 5
Recommended
for Everyone
by Richelle from Boston, MA

Great location! Close to everywhere I needed to go

Posted May 21, 2014
The staff was very welcoming. Janae was great! She answered all our questions and was so friendly. The rooms had everything we needed for a 5-day stay. Although I did not really dine or drink at the bar it seemed to be frequented by other guests. Overall a great stay. I would definitely come back!
4 out of 5
Recommended
for Business Travelers
by MLH from Oklahoma

Clean Hotel, Good Service & Convenient Location

Posted May 19, 2014 on Hotels.com
Good, solid experience that you expect from Holiday Inn.
5 out of 5
Recommended
for Personal Event
by Larry from Lake street

Posted May 14, 2014 on Hotels.com
I will stay there again, no problems at all. close to the casino was a plus