Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
The staff was incredible and the room service was great.... the hotel was located close to everything and everywhere we wanted to visit while we were in Lake Charles.
3 out of 5
by A verified traveler from Greensboro, NC

Below Average for Price

Posted Jul 16, 2014
Last minute decision to stop in Lake Charles after long battle with traffic on I10 going to TX. Went online looking for holiday inn express, preferable with whirlpool in suite. On cell phone could not clearly understand reservationist, did not get whirlpool (no in room whirlpools at this hotel) room OK, TV menu showed lot of channels we could not get, called front desk about a channel or TV Guide menu and they didn't know how/what to do. Next morning inquired if breakfast was included, "no" not in our room price. I would not stay at this hotel again, value for price not comparable to others.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2014
Great facility with engaging, helpful staff! Inside pool only with no outdoor sunning patio.
4 out of 5
Recommended
for Everyone
by Richelle from Boston, MA

Great location! Close to everywhere I needed to go

Posted May 21, 2014
The staff was very welcoming. Janae was great! She answered all our questions and was so friendly. The rooms had everything we needed for a 5-day stay. Although I did not really dine or drink at the bar it seemed to be frequented by other guests. Overall a great stay. I would definitely come back!
4 out of 5
Recommended
for Business Travelers
by MLH from Oklahoma

Clean Hotel, Good Service & Convenient Location

Posted May 19, 2014 on Hotels.com
Good, solid experience that you expect from Holiday Inn.
5 out of 5
Recommended
for Personal Event
by Larry from Lake street

Posted May 14, 2014 on Hotels.com
I will stay there again, no problems at all. close to the casino was a plus
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 3, 2014 on Hotels.com
5 out of 5
Recommended
by Leanna

This traveler left a rating score only Posted Apr 23, 2014 on Hotels.com
2 out of 5
by camprunner from tx

Lake Charles trip

Posted Apr 23, 2014
Pros: inside pool
Cons: coustomer service and building maientance
Location: nothing great next time stay at the casino.
The noise level of this hotel was terrible. The room we were in had noise from the outside door closers that were broken and allowing the doors to slam shut everytime they were opened. The stairway noise was extream when ever people were using them at all hours of the night. The hotel cleanliness was far from being up to standards. When we left we were not asked about our stay or if any thing was wrong. we stayed in room 110.
5 out of 5
Recommended
by Tim from Lake Charles

Gray Plantation Golf Course

Posted Apr 20, 2014 on Hotels.com
Great