Ratings based on 139 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
84% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location was close to the casino's, which was nice

Posted Feb 17, 2015
Pros: The price was great and the hotel was very clean and comfortable.
Cons: If you advertise something make sure you get it since that is what you paid for. Post times for work going on inside the hotel.
Location: Location was close to the mall and the casino's were close by.
Booked the room that was supposed to have a jetted tub and did'nt have one. With the remodeling going on there was a lot of noise on the 2nd floor where I was, which made it hard to sleep after gambling late night.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Plaquemine, la

Convientient location, easy access, very pleasant.

Posted Feb 16, 2015
Pros: Location, staff and cleanliness.
Cons: Add bananas and yogurt to the breakfast.
Isn't the first time we've stayed there and we will be staying there again in very near future. Is there any discount for staying there to attend McNeese State Univ. Sports activities?
2 out of 5
by A verified travelerfrom Texas

It is ok if your not going to be there long.

Posted Feb 13, 2015
Pros: The desk girl was very nice and breakfast was great.
Cons: The cleanliness. Outside in the trash can was loaded and also on top with trash bags and they stayed there for at least a day blowing all over.
Location: Casinos and a great Japanese restaurant at the beginning of the hotel road.
When we got there we could not check in cause the rooms weren't cleaned, other people were waiting 2 hours before they could check in. We told the hostess(very nice girl) who just got on duty that we would take any room that was already cleaned. The rooms had some mold in the bathrooms, beds were okay, breakfast was very good.There was a lot of noise coming from upstairs during the night. We only stayed in the room to sleep so we dealt with everything. The other lady that was complaining said that all the cleaning people were outside smoking when the rooms could be cleaned.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
Decent room for the price. Very good breakfast. Room was clean and quiet. Not far from casinos.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
Pros: Affordable. Good location.
Fine for what it is. No difficulties. Staff is friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bryan, Texas

Hotel convenient to casinos

Posted Jan 9, 2015
Nice, could have used additional towels. Breakfast very good and staff very nice.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Alabama

Hotel has Great Potential

Posted Dec 31, 2014
Pros: The hotel has great potential, it is in a good area around many stores and easy access to interstate to head to Casinos or other shopping around Lake
Cons: Change out Blankets and bed spreads after each guest. Clean and mop floors in bathroom better. Making a few cheap and easy changes.
Location: good area around many stores and easy access to interstate to head to Casinos or other shopping around Lake Charles
The hotel has great potential, it is in a good area around many stores and easy access to interstate to head to Casinos or other shopping around Lake Charles. Had good continental breakfast and daily newspaper. The hotel is pet friendly which was very reasonable charge of $25. The value of hotel was also a plus. Our problem was the room cleanliness. The room smelled of cigarette smoke in a NO Smoking room, the bed spreads and blankets were worn and not replaced for new guest (sheets were clean but hair was in blanket/bedspread which we pushed on the floor). The bathroom had old torn shower curtain with mildew stains, along the last visitors hair around all the bathroom floor that we cleaned up our self. It is ashamed because this hotel has a chance to be a nice place to stay with a few improvements that would not cost very much to fix.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom D

Very nice

Posted Dec 16, 2014
All was just great, staff was excellent, bed was so comfortable, room was very clean and the breakfast bar was great
1 out of 5
by A verified travelerfrom Houston, TX

Won't be back!

Posted Dec 5, 2014
Cons: Cleanliness! A customer friendly and customer focused staff would go a long way!
My wife and I had a horrible experience at this hotel and we would never go back to the Quality Inn and Suites in Lake Charles. The bathroom was disgusting and didn't appear to have been cleaned. Then our bed sheets were covered in various kinds of hairs! I notified the front desk clerk and she acted as if I were inconveniencing her. Long story short, we will not be back and if you do stay here bring your own sheets, towels and disinfectants!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Decent stay

Posted Nov 23, 2014
Pros: Quaint and quiet. Out of the way.
Cons: The fan in the room made terribly annoying sounds and forced us to turn it off while we slept. A wasp got into my room - check for nests.
Location: Not much to do in Lake Charles, but plenty of good places to eat. Darrell's is a good local spot.
Nothing too crazy about this place. It's out of the way and quiet. Staff was nice. Other guests were a bit weird - and a wasp or yellow jacket got into my room. Otherwise it was pretty nice.