Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
The Food Hours should be longer from 7-10 @ least should open till 11 or 12
3 out of 5
by A verified traveler

Indifferent housekeeping

Posted Sep 2, 2014
Stayed two days, housekeeping took forever to clean the room. She left dirty glasses, didn't empty trash cans, etc. Basically just made the beds and left a few clean towels. Definitely not worth what you pay for a room here.
Comment from Hotel Management
Sep 19, 2014 by Sales Coordinator, Hotel Management
Thank you for letting us know how your stay was. We pride ourselves on our clean rooms and excellent service. We will take your comments and discuss them in our next staff meeting.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
Pros: Nice and clean.
Location: Only a mile or two from Lauberges casino.
Great hotel will stay there again next time im in lake charles.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice

Posted Aug 4, 2014
I would have given 5 stars except the pool was mismanaged and, unfortunately, this affected the whole experience. The smell of chlorine was so potent that it wasn't possible to stay in the room. I opened both doors (one to the hotel, one to outside) and asked for a fan before I could let my boys swim. It was telling that a staff member came a while later to say she had to close the door. I assumed b/c of liability, etc., but no, it was because the hotel guests were complaining of the horrible chlorine smell! Other than this, we were really impressed & would definitely stay again!
Comment from Hotel Management
Aug 12, 2014 by Sales Coordinator, Hotel Management
Thank you for taking the time to let us know how your stay was! We are sorry to hear that you did not enjoy your stay entirely. We will definitely take your feedback and discuss it in our daily celebration. We hope that you will come back and give us a second chance to make your entire stay an enjoyable one!
3 out of 5
Recommended
for Personal Event
by a customer from Texas

OK but not really worth the extra money

Posted Jul 22, 2014 on Hotels.com
The hotel is decent. The lobby and room appear modern and fresh, but kind of cheap. The bed was good quality and comfortable. The room was not very clean - stains on the carpet, stains on the couch. Overall, it was an OK hotel, but not worth $240 a night - it is not any better than nearby $150 a night places.
Comment from Hotel Management
Oct 4, 2014 by Sales Coordinator, Hotel Management
Thank you for taking the time to let us know how your stay was! We strive to be the best and we will definitely take your comments and utilize them in our next training session. We hope that you will give us another chance the next time you are in town to show you that your comments do not fall on deaf ears.
5 out of 5
Recommended
for Business Travelers
by Tommy Ridgley from New Orleans

Best hotel in the Lake Charles area

Posted Jul 5, 2014 on Hotels.com
Overall best hotel in Lake Charles! Great staff, comfortable rooms.
Comment from Hotel Management
Sep 20, 2014 by Sales Coordinator, Hotel Management
Thank you for taking the time to let us know how your stay was! We are thrilled that you enjoyed your stay and our property! We hope that you will come back and stay with us again!
5 out of 5
Recommended
for Families
by Jessica from Oklahoma

Nice place

Posted Jul 3, 2014 on Hotels.com
Nice and clean. Loved it
Comment from Hotel Management
Sep 20, 2014 by Sales Coordinator, Hotel Management
We are so happy to hear that you enjoyed your stay! We hope to see you back!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Friendly staff

Posted Jun 30, 2014 on Hotels.com
Nice hotel, friendly service..
4 out of 5
Recommended
for Business Travelers
by R.Deshotel from Houston

Springhill suites Lake Charles Louisiana

Posted Jun 29, 2014 on Hotels.com
The room was very nice and very clean. The breakfast was the only thing that was a little weak. They need to invest in a waffle iron.
5 out of 5
Recommended
for Business Travelers
by William from Metairie

Great Great Great!

Posted Jun 23, 2014 on Hotels.com
Could not get a room at the casino. After two horrible nights at the Super8 I upgraded to this hotel and realized I should've been here from the start. Hotel was new. Staff friendly. Rooms nearly perfect in design, cleanliness, and comfort. Gym room exactly what I needed. Pool is fine. Two negatives: The iron didnt work and the snacks in the lobby are crazy expensive. Highly highly highly recommended.