Ratings based on 40 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified traveler from Florida
Check in ..Posted Jul 11, 2015
Pros: The rooms were clean and fresh. located by shopping and restaurants. ALL other staff were helpful and friendly.
Cons: Get a heater for the pool.... Instruct the staff behind the desk., on how to deal with the customer and stock that breakfast area with FRESH items....
Location: Located in heart of where I needed to be.
The girl behind the desk, Tammy was nice enough upon arrival, however as we got into the check-in process she was irritated and frustrated with me and it showed on her face, demeanor and attitude, The information that she was telling me did not go along with what I had set up with expedia. My total bill was to be around $273.00 and she gave me two check in sheets totaling over $400.00. When I questioned her she said something about the taxes were very high in Kentucky.... okay but not double of what the room would cost. I realized she set up to packets with room keys on the desk... and it was then I noticed that they had different room numbers on them. She still wanted me to sign the agreement to pay the higher then agreed upon amount... when I refused she was irritated. I asked her to read back the instructions from expedia... which indicated I wanted 2 rooms...my request was one room two beds....she proceeded to give me a refund on the extra room but still wanted me to sign a paper that had the $400 something total on it... I refused.... If any one had the right to be frustrated it was me... 14 hour drive from Florida, rain, construction, lost... very late arrival... NOT HER. Be a professional ...Bathroom very old ....shower was an issue with the hot water (almost got burned) Had to go to the desk and get a plunger, just in case (slow moving toilet) pool disappointing (looked great in the pics) breakfast was not what they made it sound like in the add...under stocked..
for Studentsby A verified traveler from Cincinnati Ohio
Great room for the price!Posted Jul 10, 2015
Pros: The pool was clean and nice. The hotel staff were very pleasant to deal with. The waffles for breakfast were great as well.
Cons: The room odor, not overpowering but not pleasant. The waterfall at the pool.
Location: I had family functions to attend at the local parks
Decent room. Very soft bed. Clean room. Smoking room was all that was available so there was a smell of smoke. Im a non smoker.
by A verified traveler from Somerset, Ky
Not equipped.Posted Jun 10, 2015
Pros: The pool
I had ask for a roll a way bed in my reservations and got confirmation saying they had it. When we got there they said they did not say that and my son had to sleep on the nasty floor. So we went swimming and had ask for towels and they said they did not have any....What kind of hotel does not have towels for people who go swimming. It was not a good experience
for Familiesby A verified traveler
~okay~Posted Apr 27, 2015 on Hotels
This hotel was clean but dated. The carpet needed replaced and fixtures need updated. The heating unit was noisy and the pool area needs a complete overhaul. The staff were nice and helpful. There was no coffee pot in the room!
for Familiesby pat from scottsville, ky
website misleadingPosted Apr 12, 2015 on Hotels
My teenagers picked this hotel based on the website pics of cool looking pool with bridge and waterfall and on-site mini-golf. When we got there they were totally disappointed because the waterfall feature was permanently broken and there was no mini-golf. The pool was clean and warm so all was not lost. They had fun playing in pool and no one else was there so it was especially nice. Room was clean and comfortable but bathroom was small. Staff was very nice and helpful. Good value for price. We would stay again, just wish website was more honest.
for Business Travelersby Alex from Omaha
Fine placePosted Mar 18, 2015 on Hotels
for Couplesby A verified traveler
Don't stay here!Posted Feb 16, 2015 on Hotels
Room was dirty, run down, ripped carpet, and bed smelled of urine!
for Familiesby MELISSA from Salt Lake City
For a cheap hotel, about as expectedPosted Feb 10, 2015 on Hotels
The room was clean and comfortable, basic ammentities. We had some issue with staff knowledge, and had 2 instatnces in 3 days when our room key did not work, one time staff had to use the maid key. Not a bad hotel, just about what I expected from a very cheap room.
for Business Travelersby A verified traveler
Posted Feb 2, 2015 on Hotels
for Familiesby Christina from Ithaca ny
Very goodPosted Jan 30, 2015 on Hotels
The stay was very good. Staff was friendly and very pleasant. Hotel us located right in town so you don't have to go far to find places or things to do:)