Ratings based on 62 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom MD
NicePosted Oct 24, 2014
Location: Lots of fast food and lots of restaurants.
Nothing bad happened, desk clerk had a replacement pocket comb that I forgot to take with me, all in all a very good experience. Friendly and comfortable.
for Everyoneby A verified traveler
Nice hotel off main roads into Somerset, KY.Posted Sep 29, 2014
Pros: Lots of table surfaces in room, bathroom roomy, comfortable beds.
Cons: Heavy doors swing shut loudly. Entrance driveway is difficult to spot, so low large signage would aid visibility of drive.
Friendly helpful staff, continental breakfast had good variety of hot and cold foods, comfortable room and foyer, nice pool facility.
for Familiesby Peterfrom Germany
Furchtbar!Posted Sep 21, 2014 on Hotels.com
The hotel seems to be old and needs an update. I couldn`t sleep because of the bad smell in the room, maybe the floor. Would not go to this hotel again.
Comment from Hotel Management
Oct 1, 2014 by Ashley, Hotel Management
Dear Peter, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
Recommendedby Cindyfrom Dallas, TX
Very Clean and ComfortablePosted Sep 2, 2014 on Hotels.com
Walking in you are greeted with warm cookies in the lobby. Very friendly staff. Room was very comfortable and clean. Nice breakfast in the morning.
for Everyoneby A verified travelerfrom MS
Good value for pricing in this area.Posted Aug 22, 2014
Cons: Cleanliness of carpet
Location: Located on Lake Cumberland. Lake, houseboats and park nearby. Classic car cruising.
Staff was excellent. Friendly and accommodating. Room carpet slightly soiled in spots. Breakfast was so good. Difficult to decide what to eat. This was our second stay.
for Everyoneby A verified travelerfrom Nebraska
Nice and clean, customer service was great.Posted Aug 14, 2014
Pros: Very clean, great location and wonderful staff.
Great customer service, the clerk at check in was great. Recommended an excellent place for a late night dinner.
for Everyoneby A verified travelerfrom Georgia
Clean roomPosted Aug 10, 2014
The staff was very friendly upon check-in and any time we saw them in the halls. Breakfast was great. Your choice of cereal, toast, bagels, waffles, oatmeal, biscuits with gravy, bacon, eggs and fresh fruit, along with juice and coffee. The room was very clean and the beds were comfortable. I'd definitely stay again if in the area.
Recommendedby Mary Phillipsfrom Somerset
127 Yard sale 2014Posted Aug 10, 2014 on Hotels.com
Clean but check in was slow and very long not enough staff
by A verified travelerfrom Roanoke, Va
Just passing throughPosted Aug 2, 2014
The overall condition of the hotel is showing age. Our biggest complaint was the musty smell of our rooms. (I had 2 rooms. One was mustier than the other, but they were both musty.) The front desk tried to accommodate our request for another room, but the new room was even worse than the first. So we switched back to the original room and went out and bought some Lysol spray which helped a little. We were disappointed because we had stayed here for the past 2 years and we had been very pleased. That is why we returned for a third year. This is the last time. Next year when we pass through, we will be staying elsewhere.
by A verified travelerfrom tennessee
Posted Jul 14, 2014
Stayed in smoking room terrible smell Carpets I in room,hall,elevators nasty Pool inside room was like a sauna could not stay in it Will not stay here again.
Comment from Hotel Management
Jul 23, 2014 by Ashley, Hotel Management
Dear Traveler, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.