Desk, iron/ironing board, cribs/infant beds, free WiFi
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Reviews of Motel 6 Somerset, KY

2 out of 5
Motel 6 Somerset, KY
1532 Old US Hwy 27, Somerset, KY

Reviews

6.4
Rating 10 - Excellent. 38 out of 200 reviews" "
Rating 8 - Good. 54 out of 200 reviews" "
Rating 6 - Okay. 47 out of 200 reviews" "
Rating 4 - Poor. 21 out of 200 reviews" "
Rating 2 - Terrible. 40 out of 200 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Deanna

Traveled with pets
Disliked: Property conditions & facilities
It was nice at one point but there is too much fighting arguing drinks and noise half the night long. Wont be staying there again.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Deanna,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Deanna

Stayed 2 nights in Feb 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Feb 2024

10/10 Excellent

Deanna

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. My room was clean and the bed was very comfortable. will recommend this hotel!
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi DeannaWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Charles

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I will never in my life stay here again. We got told we had to leave a $40 deposit because we paid in case but the morning of check out the lady said that she didn't owe us a $40 deposit. The manager of the establishment was going to give it back to us until the lady that checked us in the day before came down and told him that they didn't owe us any money. I think she stuck the money in her pocket. I just wonder to myself how many people she has stolen money off of. She has to have a pretty good nest egg of her own somewhere. I think it is ridiculous to steal money off of people when you know good and well more than us saw her and heard her say something about the $40 deposit.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi CharlesThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Douglas

Business traveler
It didn't say on the page that they rewuire a $50 cash deposit to stay
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Douglas,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Thurston

Traveled with partner
Disliked: Staff & service
Pricing and having free pets
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Thurston,Thanks for your review, we really appreciate the support. Maz K.#Team6

6/10 Okay

Dona

Stayed 1 night in Aug 2023

6/10 Okay

Christina

Liked: Staff & service, room comfort
Disliked: Cleanliness
Dead bugs on floor some kind of stuff under the night stand and other furniture placed my pets food on a towel cause didnt know if the stuff would hurt them. No HBO,in room coffee pot,hair dryer, iron or ironing boards.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Sep 7, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Tamra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and everything worked just need a pool
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Sep 7, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived in Somerset way earlier than check in time, our rooms were ready and we were able to check in right away ~ this was a very much welcomed surprise!! Thanks so much!! L&J Madison
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 7, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Claude

Disliked: Cleanliness, amenities
The room was clean but full of nets.I had to go and buy bug spray.
Stayed 1 night in Jul 2023
Response from Nancy Y. on Aug 17, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Hugh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Pamela

Stayed 1 night in Jul 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived on Saturday the 15th and they wanted to charge me a cash deposit ( this was never stipulated even when I had called). Then informed my room wouldn’t be ready for a couple of hours. Said she had gave it away, but the night before there was 4 or 5 of that room left to be rented. She didn’t care, so I left and disputed the transaction with my credit card company. I don’t like thrives and liars.
Response from Brand Experience Team on Apr 25, 2023
Hi Ann,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay, clean, new, perfect!
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on Mar 8, 2023
Dear Catherine,Gee, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Dan J.#Team6

2/10 Terrible

Bill

Stayed 4 nights in Nov 2022

2/10 Terrible

Josita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Nancy Y. on Nov 3, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Nancy Y. on Nov 3, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Stephen

Stayed 2 nights in Aug 2022

8/10 Good

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Becky

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was as yo be expected. The room was clean, but we were with the live in residents. That was a bit awkward.
Stayed 2 nights in Aug 2022

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean. Bed was hard as a rock. A lot of homeless people walking around in the parking lot and sleeping right outside our door. Will never stay here again. "Long-term" tenants were rude and swarming us while we were trying to park the car.
Stayed 1 night in Aug 2022

4/10 Poor

Timothy

Business traveler
Disliked: Staff & service
They’re gonna keep your deposit!
Motel 6 is a PET FRIENDLY hotel. We stayed bc we were working open-close the past 3 nights and it was so much easier to get to work and to sleep instead of driving 30+ minutes to and from home. So of course, we had our dog. We were told a $50 cash deposit. No problem. Checking out this morning, we were told we would not get our deposit back for PET HAIR in a pet friendly hotel. He told my me “I can’t wash the sheet because of the pet hair.” So I grabbed the $50 sheet and said okay. He said “I’m going to call the law are you crazy you can’t take that!” And THEN said “I know where you work. I’ll find you there.” Upon reading other reviews, I seen that they were charging people $20, $40, $50, $100 deposits. So what I’m gathering is, they’ll charge you a made up deposit amount and then reach for some kind of excuse to keep that deposit. One said, “I didn’t get my deposit back because of make up on a face towel.” I know $50 isn’t a lot of money, but it’s still $50. Pet hair in a pet friendly motel. Who woulda thought?
Stayed 2 nights in Jul 2022

6/10 Okay

Bob

Stayed 1 night in Jul 2022

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place demanded a cash deposit upon arrival. The policy in the window clearly stated you could pay that deposit with card if you booked the room with card. The proprietor was rude.
Stayed 1 night in Jul 2022

2/10 Terrible

Matthew

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Very rude during check inn
Stayed 1 night in Jun 2022
Response from Nancy Y. on Jun 24, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Terrible

Todd

Stayed 1 night in May 2022

2/10 Terrible

Sue

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower had not been cleaned. The bathroom door was dirty. There was a used bar of soap on the soap dish in the bathroom. We will not be staying there again.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on Apr 25, 2022
Hi Sue, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

2/10 Terrible

SAMIR

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Hazel, Bedford

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Nice updated room but should have been cleaner. Especially the floor. There was an old chicken nugget. Obviously the floor hadn’t been swept or cleaned prior to our stay. Our hot water was not working but the guy who came and was able to get it flowing was super nice and very apologetic.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on Apr 25, 2022
Hi Hazel, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

2/10 Terrible

Jeremiaj

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and staff are bunch cheats won't give full deposit back based on them not supplying enough towels or wash clothes. They are the worst hotel staff management I've ever had to deal with.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on Apr 25, 2022
Hi Jeremiaj, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

4/10 Poor

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon check in was told required credit card and 50.00 cash deposit which booking didnt say required. Room smelled sink leaked door didnt shut all the way. When checking out was told had to wait till after 8am when housekeeping would be available to check room if I wanted cash deposit back. Every experience with motel 6 has been horrible never will i stay at a motel 6 again no matter where it is
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Feb 8, 2022
Hi Sherry, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

alice f

Stayed 1 night in Nov 2021

2/10 Terrible

natasha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The owner was very unpleasant. He made me and my one year old son leave in the freezing cold becuase my son had toys in the floor. He said that we destroyed his room. It was just TOYS.
Stayed 1 night in Nov 2021
Response from Brand Experience Team on Feb 8, 2022
Hi Natasha, Thank you for providing your feedback. We would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service
Stink bugs in room
Our biggest complaint was the stink bugs.. There was 10 or more in our room that were flying around all night.
Stayed 1 night in Oct 2021

2/10 Terrible

Joey

Business traveler
Disliked: Cleanliness, property conditions & facilities
Tons of roaches in the rooms and the shower didn’t even come on. Worst place I’ve ever stayed.
Stayed 1 night in Sep 2021
Response from Brand Experience Team on Oct 15, 2021
Hi Joey, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

6/10 Okay

George

Business traveler
Disliked: Staff & service
Basic
Basic place to shower and sleep, nothing more.
Stayed 3 nights in Sep 2021
Response from b on Oct 15, 2021
Hi George, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

6/10 Okay

Kelly

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Found dead roaches in the room.
Stayed 2 nights in Sep 2021
Response from Brand Experience Team on Oct 15, 2021
Hi Kelly, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very comfortable I would definate stay again..
Stayed 2 nights in Sep 2021
Response from Brand Experience Team on Oct 15, 2021
Hi Thomas, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Kelsie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Booked Non Smoking room. Receptionist waited until after paid and signed to say we booked a smoke room. When I tried to show him otherwise, he said it was the only room he had left. Air was not on in the room. It was 92 degrees when we walked into it. Took all night to cool down. Cigarette burns and stains were on the comforter. Fridge leaked and was frozen. Floors looked unmopped. We unknowingly booked a night during a car show, so we could not find another room in the area. I’ll never stay at another Motel 6 after this experience.
Stayed 1 night in Aug 2021
Response from Brand Experience Team on Aug 30, 2021
Greetings Kelsie, Thank you for rating your stay. We appreciate your business and look forward to improving your experience with us. Please visit again. Denise L. #Team6

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Road noise..some car show.
Stayed 1 night in Aug 2021
Response from Brand Experience Team on Aug 30, 2021
Greetings Paul, Thank you for rating your stay. We appreciate your business and look forward to improving your experience with us. Please visit again. Denise L. #Team6