Lake

Reviews of Hotel Marco Polo

3 out of 5
Hotel Marco Polo
Via dei Cipressi, Garda, VR

Reviews

6.2
Rating 10 - Excellent. 13 out of 169 reviews" "
Rating 8 - Good. 49 out of 169 reviews" "
Rating 6 - Okay. 55 out of 169 reviews" "
Rating 4 - Poor. 36 out of 169 reviews" "
Rating 2 - Terrible. 16 out of 169 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pools were very good, rooms were very clean but dated
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Wont come back
It was middle of summer when we where staying and they had no air con or fan for our room. It was very uncomfortable.
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so nice as it looked when we booked
Got there and we where very disappointed with rooms. Smells, very small, and seriously needs a renovation. No view,just concrete blocks in front of us. We booked also 10 weeks before.

10/10 Excellent

Charles, San Clemente, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace & Quiet
Happened to find this while driving to our next destination. This resort is just past an area very crowded. So practice a little patience getting there and you won't be disappointed!

6/10 Okay

simon, england

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel on a hill
Friendly helpful staff, a bit dated. 2 problems/issues - the hill up from the road was a killer to walk up after an evening out in town & our south facing room had no air-con so was always much too hot for comfort. - small issues though when you consider closeness to town & the beauty of the surroundings

6/10 Okay

richard l.

Liked: Cleanliness, staff & service
Ok family trip
Hotel good,food good,+amenities for family's locations ok but car is a must hotel is at the top of steep hill. View's over lake fantastic,apart from steep hill our stay was very pleasant.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Potentially a good hotel much in need of updating
Booked this hotel so that I could be near mother at another hotel, however had to be really fit as the drive is incredibly steep and a long trek to Garda lakeside. Bit spooky at night as lack of lighting on the drive. Hotel was geared towards Germans, all info and excursions written in German and even the TV channels were in German apart from one Italian replaying dubbed American series. Hotel was in a good setting with potential to be really lovely but was tired and in serious need of an update. My sheet had a hole in it, although clean. Staff were fairly friendly and helpful. Booked on B & B basis and missed it a couple of times as it was from 7.30 - 9.30 am. but hey no big deal. Felt really anonymous. Shared the swimming pool with ducks and the odd feathers.

6/10 Okay

Julie, Surrey UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful views
We first went to this hotel about 13 yrs ago, it was a little tired then but the views are amazing. I was very concerned after booking again this year and reading the reviews but we were pleasantly surprised. The hotel itself is dated but we were allocated on of the buildings outside the main hotel. The room was a basic with no view but the cleaners work hard to keep this hotel clean and tidy. There are 2 pools the higher one, shared with the adjacent chalet park is beautiful and next to the hotel/park pizzeria, which serves excellent food and takeaway pizza and has an amazing view over the lake. I think we were probably the only English people in the hotel mostly German etc...Breakfast is ok, nothing great but a good choice overall although seating is a little difficult as most tables are reserved for a big German tour company, the staff in the restaurant are less than cheerful at finding you somewhere to sit. Its all very badly organised but a small issue really. The hotel is up a steep hill, hence the view. Boats are easily used like buses on the lake making it all easily accessible although not cheap. Overall a enjoyable stay.

4/10 Poor

Steve, Guernsey C.I.

Liked: Cleanliness
Disliked: Staff & service, room comfort
Would have thought two star, dis appionting
Breakfast system was terrible, suspect because we were only B & B. We were shunned at breakfast.

4/10 Poor

eldad, uk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
just ok
Room was not clean and very minimal. It could be useful to have a kattel in the room. The towels were minimal and the bathroom where wet all time. I thing it was not worth the money.

8/10 Good

Verified traveler

Liked: Cleanliness
Had a wonderful stay
We loved it..the pool is massive and the views are spectacular. We just expected to have a varied breakfast as it was identical every single day. It is located about 20 minutes away from centre (on foot) so if you don't plan to drive there is quite a distance everyday.

2/10 Terrible

Jay, BIRMINGHAM

Disliked: Staff & service, property conditions & facilities, room comfort
BAD EXPERIENCE
I WOULD NOT RECOMMEND THIS HOTEL AT ALL. RECEPTION STAFF NOT EASY TO GET HOLD OF. YOU END UP WAITING THERE A LONG TIME TO BE SEEN TO. AS WE WENT IN OCTOBER THE NIGHTS WRE COLD DID NOT HAVE YOUR OWN HEATING SYSTEM SO WERE COLD UNTIL THE HOTEL PUT THE HEATING ON. AT BREAKFAST FOOD WAS NOT COVERED SO HAD FLYS SITTING ON THE FOOD NOT PLEASENT AT ALL. ENDED UP EATING FOOD THAT WAS PACKAGED THEREFORE ON FLY'S ON THERE. THE ENTERANCE FOR THE HOTEL WAS NOT LIT UP SO COULD GET LOST AS THE HOTEL IS ABOUT 5-8 MIN INCLINE FROM THE MAIN ROAD. THE HOTEL ITSELF IS ON A HILL SO BEST FOR CAR DRIVERS. WOULD GO TO GRADA AGAIN BUT NOT THAT HOTEL. WOULD NOT EVEN GIVE IT A ONE STAR IN MY EXPERIENCE

8/10 Good

Louie, Motherwell

Liked: Cleanliness, staff & service, room comfort
A reasonable hotel not as bad as some reviews say
almost cancelled this hotel after reading the reviews. I and a retired engineer aged 80+ arrived on monday 14/09/09. The climb to the hotel was nothing like a heart attack inducing slope. Once the layout understood it was possible to miss last part using paths through grounds and the lift. Hotel could do with refurbishment. Rooms were comfortable and clean. Food was more trattoria than restaurant but the pasta was well prepared, al dente as it should be and sauces good. some complained about only one set of cutlery but this is common in continental eating places. I also do it with guests when I have a 4/5 course meal as I dont have enough cutlery for one set for each course! Staff helpful and friendly but one had to ask rather than information being volunteered. Location a bit far from town but the walk could be via the lakefront most of the way. No 27 bus stop close by on the main road handy for trips. Restaurant seats about 300 folk in each of 2 sittings and evening meal choice can be made the day before or in the morning. We were B&B but ate in the hotel during stay. Salad buffet, 1st course two pasta choices or soup, main course meat/fish/vegetarian, dessert with two or three choices. Grounds nice pools nice but a bit cold at the time of our visit. Some of the shabbiness of the hotel was caused by guests eg scoring of inside of lift doors.

6/10 Okay

Claire, London

Liked: Staff & service
Disliked: Room comfort
Amazing pool area, average hotel
I read a lot of reviews of this hotel before visiting and was a bit wary as some were quite scathing. Overall, I found the Marco Polo to be quie satisfactory for a 3 star hotel. The pool areas were both fantastic and the pizzeria bar was great with a nice menu. Our room, unfortunately, was situated directly above the bar which meant we had music playing into our room until late every night and we had to have the windows open as the hotel has no air-conditioning! This would be my main complaint. Also, the hotel is situated up a steep hill which requires a general level of fitness to climb and the sign-posting for the hotel is quite poor. Once you're up the hill though the location is great, beautiful views and a decent complex. The hotel met with my expectations and in some ways was nicer than I'd thought, after reading the terrible reviews. I would recommend staying here to other visitors but be realistic about what you're hoping for.

6/10 Okay

R, Glasgow

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Would look at other hotels before going back
Everything was ok, just a bit tired looking. The hotel could do with a facelift. The breakfast was designed for the many German guests and wasn't ideal for the UK tastebuds! That said it was clean, the staff were helpful and we were there to see Lake Garda which we did - could have been worse.

6/10 Okay

Dominik

Disliked: Property conditions & facilities
.
Stayed 2 nights in Sep 2023

4/10 Poor

Tiziano

Business traveler
Disliked: Property conditions & facilities
Anni 70
Struttura da anni 70 che da allora non ha mai avuto un ammodernamento. Nessun wifi e nessun frigorifero in camera,bagni vecchi e sanitari da rifare
Stayed 2 nights in Sep 2023

2/10 Terrible

Eda

Stayed 1 night in Aug 2023

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ci siamo trovati molto bene
Stayed 2 nights in Aug 2023

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Schöne aber in die Jahre gekommene Anlage
Das Alter merkt man dem Hotel definitiv an aber für einen kurzen Aufenthalt passt es schon. Das Personal war sehr freundlich und engagiert.
Stayed 1 night in Aug 2023

4/10 Poor

Claudio

Disliked: Property conditions & facilities, room comfort
Struttura vetusta. Camera spartana. No aria condizionata. No wifi nella camera. Acqua calda doccia non funzionante. Doccia senza tenda con risultato che si alla completamente il bagno. Colazione dozzinale.
Stayed 1 night in Aug 2023

8/10 Good

PS

Liked: Amenities
Eine traumhafte Aussicht etwas am Berg gelegen. Man sollte also gut zu Fuß sein, die 1.000 Meter in die Ortschaft haben einen Höhenunterschied. Das Hotel selbst war einmal First class, ist aber etwas in die Jahre gekommen und durchschnittlich gepflegt.
Stayed 2 nights in Aug 2023

6/10 Okay

Mara

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ottimo parco immerso nella natura . Peccato per la struttura troppo vecchia. Mancanza di condizionatore in stanza e frigo bar .
Stayed 2 nights in Aug 2023

2/10 Terrible

Carlotta

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Fritz

Stayed 4 nights in Jul 2023

8/10 Good

Martina Damgaard

Traveled with family
Liked: Cleanliness, staff & service
A very very lovely place, just one little “but”. The rooms seriously needs a touch-up/make-over… they are a little 1988-like🙈 But everything is clean and neat, so I would come back anytime❤️
Stayed 8 nights in Jul 2023

8/10 Good

Eva

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
An ok hotel in beautiful surroundings
Beautifully located hotell on walking distance to the ferry, bus station and city core. Beautiful little beach 5-10 min walk from hotel, don’t miss it! The hotell and the room itself was ok but it is old and has a lot of minor damages that has not been repaired. Daily cleaning of room was good but our room definetly needed a deep clean of bathroom walls and door. Area and hotel felt safe. Nice pool and good restaurant at the hotel area. Staff was friendly and helpful. Good choice if you want a less costly stay.
Stayed 5 nights in Jun 2023

8/10 Good

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Les espaces disponibles
Stayed 2 nights in Apr 2023

8/10 Good

Rui Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Allgemeine Unterkunft war sehr gut,Hygiene war sehr gut Parkplatz war mit dabei

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

6/10 Okay

Raffaele

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Struttura un po' trasandata e di vecchia data, ma in posizione molto comoda. Staff gentile
Stayed 1 night in Jun 2022

2/10 Terrible

Francesca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
völlig veraltet
Hotel völlig veraltet, feucht und nicht mehr zeitgemäß!!
Stayed 2 nights in May 2022

4/10 Poor

Paola

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Stefan

Traveled with family
Liked: Cleanliness, staff & service
Die Lage des Hotels ist wunderbar! Man kann zu Fuß nach Garda ! Kein Verkehrslärm von der Hauptstraße! Super schön in wunderbarer Natur eingebettet! Aber das Hotel ist halt schon in die Jahre gekommen ! Aber für den Preis ist es vollkommen in Ordnung !
Stayed 1 night in Sep 2021

8/10 Good

cinzia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Paul

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Mit Abstand das schlechteste Hotel in dem ich jemals war! Keine Klimaanlage - Hotel unglaublich alt und das sieht man! Im Zimmer war Schimmel im Bad, Badewanne defekt - und es fehlten !Ziegel! Bei der Dusche…… Einmal und nur wieder
Stayed 2 nights in Aug 2021

8/10 Good

Indra

Stayed 2 nights in Aug 2021

6/10 Okay

Martin

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Gammelt og slidt hotel
Gammelt og slidt hotel, og ikke den bedste service. Der var dog en rigtig god pool, som var noget over std. I forhold til hotellet.
Stayed 4 nights in Jul 2021

8/10 Good

Emilie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Slidt og uden aircon (hvilket også står beskrevet), men fint pool område og generelt dejlig beliggenhed.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Stato molto gradevole il soggiorno, il hotel e molto semplice, ha una piscina molto bella, e un'altra che anche questa secondo come è l'ambiente circondata e bellisimo, xo la piscina molto trascurata, algune cose da ristrutturare, anche la pulizie del letto da migliorare, ho trovato 3 capelli sotto le lenzuele, immagino possa essere delle ragazze del mestiere, ma x quello che ho pagato sono molto contento, il personale molto gentile, consiglio.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Le camere puzzavana, il telefono, televisore e phone forniti nella stanza non funzionavano, la camera era sprovvista sia di aria condizionata che di frigorifero, c'erano insetti e gli asciugamani non sono stati cambiati in 5 giorni di soggiorno, la colazione faceva pena e la piscina era sempre sporca di sterpaglie degli alberi
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super tolle Poolanlage! Wunderschöner Erholungsort. Zimmer sauber und Frühstück super. Generell die Anlage ist gut ausgestattet mit tollen Orten zum Verweilen, Bar und Supermarkt. Wir fahren nächstes Jahr wieder hin. Und nur wenige Minuten nach Torri del Benaco mit tollen Restaurants und Schifffahrt etc.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

8/10 Good

Seppo

Liked: Cleanliness, staff & service, room comfort
Loistavat tilat
Stayed 1 night in Aug 2019

6/10 Okay

mikael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
En svunnen epok
Gammalt slitet ställe med viss charm. Aircondition saknas. Bra läge med trevlig promenad utmed stranden till centrum. Två pooler varav den övre har en fantastisk utsikt. God frukost och trevlig personal.
Stayed 3 nights in Sep 2019

6/10 Okay

Jaana

Disliked: Property conditions & facilities
Vi stannade en natt för att besöka staden Garda. Hotellet har sett sina bästa dagar och är ganska slitet, ok för en natt men inte för en veckovistelse. Obefintlig luftkonditionering, tråkig balkong, väldigt lyhört men sängen var skön. Poolområdet och restaurangterassen var mysiga. Mycket folk och ej så trevlig miljö men utbudet på frukosten var helt ok. En kvartspromenad in till underbara Garda men en lång uppförsbacke på hemvägen. Läget på hotellet är bra och det är trots allt prisvärt, personalen var trevlig.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Lever ikke op til forventningerne
Ingen aircondition, ingen køleskab/minibar, ingen safeboks på værelset og slidt, kun wifi i bar og reception. Sur tjener på morgenmadsterrassen. Det viste sig at have fælles faciliteter med en masse familiebungalows med all inclusive, hvilket gav et mylder af mindre børn. Ikke lige det jeg forventede af et 3-stjernet hotel som endda reklamerer med konferencefaciliteter.
Stayed 2 nights in Aug 2019

10/10 Excellent

Günter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Richard

Disliked: Property conditions & facilities, room comfort
Hotellet va sådär, taket läckte in och rann ner i vår säng, poolen va full med löv och skräp
Stayed 8 nights in Jul 2019