Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
3.0 Room cleanliness
3.5 Service & staff
2.5 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Families
by Sally from Woking

4* Stay at a 2* Price

Posted Sep 4, 2013 on Hotels.com
This is a big complex including 2 hotels and 2 apartment complexes. You can use all the facilities including its 7 pools, regardless of where you stay. The appartment was very clean and a good size for the money. Annoyingly there was only a hob to cook with- no oven, grill or microwave.Sofa bed was not great- but they never are! No problems with reception staff who were helpful,giving good advice and recommendations and dealt with any minor problems quickly and effectively. We had no problems getting our deposit back regarding the cleaning of the apartment- you just need to make sure the kitchen and utensils are clean. Animation team were friendly and there were lots of included activities put on by the hotel. There are free swimming lessons and tennis coaching every day. Great location for the parks and Verona. We did lots of day trips to locations around the lake, so unless you are just staying in the hotel a car is essential. Loads of things to see and do. We had a fantastic holiday!
1 out of 5
by A verified traveler from Scottsdale, AZ

Staff and property was inadequate, serious water issues. We will not go back!

Posted Oct 14, 2009
This hotel was not at all what we expected. The amenities listed were for other properties owned by the company but not at the location as stated. The hot/cold water system did not work and we were either scolded or it was very cold. There were additional charges for bedding and towels of Euro 20 ($30) per person or you had to bring your own. It is NOT centrally located to any major tourist sites as listed. The staff was limited in what they could do and maintenance was not done. It was not a good stay by any means!!!