Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Hans from SE

Best hotel on the lake in Lausanne

Posted Dec 7, 2013
Stayed at many hotels in Lausanne - this is the best
5 out of 5
Recommended
for Everyone
by Rob from Australia

Great location at first class hotel

Posted Oct 24, 2013
Pros: Great Location, services first rate
Location: Great to run / walk around the lake. Catch train to Lausanne central for food and shopping.
We checked in late to this hotel and staff were friendly and helpful as we had to extend our stay. Hotel rooms were spacious, ultra clean and great quality. The location is spectacular, right on Lake Geneva. Would stay here anytime.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Faultless except!

Posted Oct 18, 2013 on Hotels.com
The room was freezing! Other than that what a fantastic place!
3 out of 5
by Traveler

Mix feelings

Posted Oct 14, 2013
We arrive about 2:30, the room was still not ready, we had to wait for an hour or so. But we got an upgrade which was really nice. Over all the room was very clean and confortable. We asked front desk for dinner suggestion. We were told a restaurant was good and has availability. When we got there, there was no table left. We were told that since our hotel did not make reservation, all tables were taken. We called hotel again and was told to go to a street full of restaurants. We found the street, however, it was dark. Everything was closed. We walked for more than 10 minutes and found 1 restaurant that was open, so we ate there. On the last day, we decide to get a quick lunch from hotel restaurant before catch our train. We sat at an outdoor table ordered coffee. When we told the waiter that we also like to order some food, the waiter said that they only serve drinks outside and food inside. We then asked if we can move inside, the waiter told us that he has to check since we did not have reservation. 15 minutes passed by, the waiter never showed up. After we went inside to find out what happened, we were told that they had no table for us. I guess they just never bothered to let us know. So we paid coffee and moved to the restaurant next door, a much happier place for us commoners. The hotel has nice inground lights but they use masking tape to seal the cracks around the light. Some tapes came off floating on ground for 3 days we were there, no one picked up.
5 out of 5
Recommended
for Everyone
by Patty & John from Austin, TX

Great staff; great location

Posted Sep 29, 2013
Pros: Staff and location
Cons: Not a thing
Location: Walking tour of the old town, boat ride to Chateaux de Chillon. The chateaux was probably the best castle/fortress experience we've had anywhere.
The staff was extremely professional and helpful. The location was great - about two blocks from the Metro station at Ouchy (waterfront). Our room had a nice view of a courtyard and a little of Lake Geneva. We will definitely stay here again, next time we are in Lausanne. We had only one day in Lausanne (two nights). We rode the Metro up to Old Town and did the Rick Steves walking tour early. Then we went back down to Ouchy and got a boat to the Chateaux de Chillon. We walked from the chateaux to Montreux to catch the train back to Lausanne in time for dinner.
5 out of 5
Recommended
for Everyone
by LT

Amazing hotel

Posted Sep 27, 2013
A complimentary upgrade to exec lake view was a lovely surprise. Beautiful room, bathroom very high standard with excellent shower and separate bath. Outdoor pool was great. Staff very professional and discreet. Location is very good amongst plenty of restaurants and cafes.
5 out of 5
Recommended
by A verified traveler from Vancouver

The perfect location

Posted Aug 29, 2013 on Hotels.com
Fantastic location on the lake and very friendly service. Great stay in August started with a very friendly reception and news that our room was ready when we arrived from Vancouver at noon. I don't have to tell you how welcome that is after the long overnight flight from the west coast. Not a lake view room, but very quiet over the back. Ate breakfast, lunch and dinner over the 3 days and loved all the meals. Great to be on the street watching the people go by. Very charming, classy with lots of room.
4 out of 5
Recommended
for Getaway With Friends
by Shekhar from NYC

amazing location

Posted Aug 26, 2013 on Hotels.com
The hotel is a great hotel in an amazing location. However, the service has a long way to improve. There are no bell hops to help you with your luggage (even though the hotel is full of stairs). They offer to get someone to help you with your bags, but as an afterthought, instead of having a luggage cart with someone ready as you drive in. The front desk was very professional, but not in a warm welcoming way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything perfect

Posted Aug 23, 2013
Staff very helpful. Room beautiful and surprisingly kid friendly - toys on beds for kids. Pool fantastic. Views out of this world. Highly recommend.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Rich T from Maidenhead

Luxury

Posted Aug 22, 2013 on Hotels.com
Excellent hotel, sumptuous room with lovely lake views - nice welcome at reception and advice & reservation for dinner at Cafe de Grancy was brilliant. Arrived late evening but had we known we could have hired bikes the next morning to cycle around the lake/town. Thoroughly recommend.