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Reviews of The Cove Of Lake Geneva

3.5 out of 5
The Cove Of Lake Geneva
111 Center St, Lake Geneva, WI

Reviews

8.4

Very Good

Rating 10 - Excellent. 599 out of 1126 reviews" "
Rating 8 - Good. 304 out of 1126 reviews" "
Rating 6 - Okay. 120 out of 1126 reviews" "
Rating 4 - Poor. 54 out of 1126 reviews" "
Rating 2 - Terrible. 49 out of 1126 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Traveled with partner
Bed could have been more comfortable. Maybe it’s time to upgrade to memory foam
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of their location
Stayed 3 nights in Apr 2024
Response from JFR on Apr 10, 2024
Dear Brittney,We appreciate your excellent review and hope to have you back as our guest in the near future.

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great price! Loved the suite!
Stayed 1 night in Apr 2024
Response from JFR on Apr 10, 2024
Dear Stacy,We truly appreciate your excellent review and hope to have you back as our guest in the near future.

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got into the room it was quite lovely... kind of reminded us of a small apartment. But then as we got settled in, there were ants everywhere around the baseboards and in the living area. They were also crawling all over the nightstands in the bedroom. When we asked the front desk what was going on/if they could do anything for us, they told us they knew it was a problem and probably due to the weather. You think you could have told us this when we were checking in?! Then, multiple electrical outlets in the unit did not work... we had to search around to find one that would work so we could change our phones! We then went downstairs (as it was my BF first time here) so I could show him the pool, game room, etc and there was a NAKED man... I mean, fully nude (not just cheeks) standing outside someone's room (whether his or someone else's I have no idea). He seemed high or drunk... didn't stick around to find out. We alerted the front desk and yes, they were "going to take care of it" but again, we were not compensation at all for any inconvenience during our stay. Needless to say we stayed here during their renovations, ants, naked people, etc and not one apology from the front staff or reimbursement for inconvenience. We would not recommend this hotel and/or stay here again! Just terrible.
Stayed 2 nights in Mar 2024
Response from JFR on Apr 3, 2024
Dear John,Thank you for all of your feedback. We apologize for any inconvenience you encountered during your stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JFR on Apr 2, 2024
Dear Charles,We appreciate your excellent review and hope to have to have you back as our guest in the near future.

8/10 Good

Anneth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JFR on Apr 2, 2024
Dear Anneth,We appreciate your great review and hope to have you back as our guest soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JFR on Mar 30, 2024
Dear Jose,We appreciate your excellent review and hope to have you back as our guest soon!

8/10 Good

Rosilo

Liked: Cleanliness, staff & service, property conditions & facilities
Pros Pool was awesome. Hotel very nice and room layout was great/comfortable. Friendly staff Cons Door knob was not working for bathroom had to get maintenance to fix. Air conditioning takes a while to get ton front bedroom
Stayed 2 nights in Mar 2024
Response from JFR on Mar 30, 2024
Dear Rosilo,Thank you for taking the time to share your review and feedback. We hope to have you back as our guest soon!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and clean.
Stayed 1 night in Mar 2024
Response from JFR on Mar 27, 2024
Dear Sean,We appreciate your excellent review and look forward to your next visit.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from JFR on Mar 27, 2024
Dear Kris,Thank you for taking the time to share your awesome review!

10/10 Excellent

Cloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, great hospitality!!!
Stayed 4 nights in Mar 2024
Response from JFR on Mar 27, 2024
Dear Cloyd,Thank you for sharing your excellent review. We look forward to your next visit.

10/10 Excellent

Wayne

Stayed 2 nights in Mar 2024
Response from JFR on Apr 7, 2024
Dear Wayne,We truly appreciate your excellent review and hope to have you back as our guest soon.

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JFR on Mar 20, 2024
Dear Kellie,Thank you for your review.

10/10 Excellent

Brittany

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from JFR on Mar 20, 2024
Dear Brittany,We appreciate your excellent review and hope to have you back as our guest soon.

6/10 Okay

Becky

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was nice but under construction. I was unaware and caused breathing issues for my partner who has asthma.
Stayed 1 night in Mar 2024
Response from JFR on Mar 20, 2024
Dear Becky,Thank you for your review and feedback and thank you for your understanding while we work on improving our resort for a better guest experience.

10/10 Excellent

Slavko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People above us were noisy all night.
Stayed 1 night in Mar 2024
Response from JFR on Mar 6, 2024
Dear Slavko,We are sorry to hear that the guests above you were less than considerate during your stay. We hope to have the opportunity of having you back as our guest.

6/10 Okay

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The only problem I had was being charged a resort fee at check in. My experience is that these fees are usually known to us when we book through Expedia. I may have chosen a different hotel had I known a resort fee was going to be added at check in. There were similar places to stay that would have cost less.
Stayed 1 night in Mar 2024
Response from JFR on Mar 6, 2024
Dear Renee,Thank you for your review. Please be sure to read all the details on your reservation as the resort fee is mentioned when you made your reservation via Expedia's affiliates.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JFR on Mar 1, 2024
Dear Tamara,We appreciate your excellent review and hope to have you back as our guest soon.

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Carpeting needs a redo, but overall well worth the price.
Stayed 2 nights in Feb 2024
Response from JFR on Mar 1, 2024
Dear Martin,Thank you for taking the time to share your review. Please keep us in mind for your next visit.

6/10 Okay

Cristina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good. Only think add more mirrors in the room.only 1 in the bathroom not enouth.no mirrow for make up also :(
Stayed 1 night in Feb 2024
Response from JFR on Feb 25, 2024
Dear Cristina,Thank you for taking the time to share your review and feedback.

6/10 Okay

Angela

Stayed 1 night in Feb 2024
Response from JFR on Mar 21, 2024
Dear Angela.Thank you for your review.

10/10 Excellent

Lynsae

Stayed 1 night in Feb 2024
Response from JFR on Mar 21, 2024
Dear Lynsae,We appreciate your excellent review and hope to have you back as our guest in the near future.

6/10 Okay

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was nice and spacious, but I’m glad we had family staying in the room next to us! Seems like nothing worked so we were always sharing items. (Stove top, toaster, microwave, etc)
Stayed 2 nights in Feb 2024
Response from Yas Lagunas-Front Desk Manager on Feb 16, 2024
Dear Amber, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your time and would love to welcome you back for an even more wonderful stay. Kind Regards, The Cove of Lake Geneva Management Team

8/10 Good

Traci, big rock

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had an excellent stay. Our only critique was that the scent of the room was a little overpowering for one of us who has sensitivity to fragrances. It was clean, but a strong smell so we had to keep the doors open to help air it out.
Stayed 2 nights in Feb 2024
Response from JFR on Feb 15, 2024
Dear Traci,Thank you for your great review and feedback! Please keep us in mind for your next getaway.

10/10 Excellent

Piotr

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything room, location ,staff
Stayed 2 nights in Feb 2024
Response from Yas Lagunas-Front Desk Manager on Feb 8, 2024
Dear Piotr, thank you for taking the time to tell us about your experience. We are pleased to hear that you enjoyed your stay and look forward to welcoming you in the future. Kind Regards, The Cove of Lake Geneva Management Team

10/10 Excellent

Rafal

Stayed 2 nights in Feb 2024
Response from JFR on Mar 20, 2024
Dear Rafal,Thank you for sharing your excellent review. Please keep us in mind for your next visit.

8/10 Good

Eric

Stayed 2 nights in Feb 2024
Response from JFR on Mar 20, 2024
Dear Eric,We appreciate your great review!

10/10 Excellent

Robin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, super convenient to everything. We'll definitely stay here again.
Stayed 1 night in Jan 2024
Response from Yas Lagunas-Front Desk Manager on Jan 29, 2024
Dear Robin, thank you for taking the time to rate your stay with us. We are pleased to see you took advantage of everything our property has to offer. We look forward to hosting you again. Kind Regards, The Cove of Lake Geneva Management Team

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few years had passed since I stayed and the Cove and just like before it didn’t disappoint. The rooms are always very clean and very well stocked. So glad we came back and we’re definitely coming back soon!
Stayed 1 night in Jan 2024
Response from JFR on Feb 4, 2024
Dear Yesenia,Thank you for your awesome review and feedback! We look forward to your next visit.

8/10 Good

RANDY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with great facilities…..however our room was near the elevator and the noise around the elevator was almost unbearable! We could hear everything.
Stayed 1 night in Jan 2024
Response from Yas Lagunas-Front Desk Manager on Jan 29, 2024
Dear Randy, thank you for taking the time to share your thoughts. We are truly disappointed to hear that we did not meet your expectations. We hope for another chance to welcome you in the future. Kind Regards, The Cove of Lake Geneva

10/10 Excellent

LeAnne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JFR on Jan 26, 2024
Dear LeAnne,We truly appreciate your excellent review and hope to have you back as our guest soon!

10/10 Excellent

KEITH

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JFR on Jan 26, 2024
Dear Keith,Thank you for your excellent review! We hope to have you back as our guest in the near future.

8/10 Good

Jill

Stayed 3 nights in Jan 2024
Response from JFR on Jan 18, 2024
Dear Jill,Thank you for taking the time to share your review. Please keep us in mind for your next visit.

8/10 Good

Jodi, Elkhorn

Stayed 2 nights in Jan 2024
Response from JFR on Jan 14, 2024
Dear Jodi,We truly appreciate your great review and hope to have you back as our guest in the near future.

10/10 Excellent

Jesse

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sam at the Lake City Social restaurant was awesome. The hotel suite was great. Will definitely return.
Stayed 1 night in Jan 2024
Response from JFR on Jan 14, 2024
Dear Jesse,Thank you for your awesome review! We look forward to having you back as our guest in the near future.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Wonderful
Stayed 1 night in Jan 2024

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JFR on Jan 10, 2024
Dear Wayne,Thank you for taking the time to share your great review.

2/10 Terrible

Janeisha

Disliked: Staff & service
The hotel security patrol the hallway listening in at the door so they can file a noise complaint to kick someone out of the room and building just to keep 250$ deposit with no guest complaints,warnings,smoking.It was only 4 people in my room.The hotel manager sided with the employee and never got our side and made false accusations with the police. I never in my life experience's this situation before I would not recommend this place to anyone.
Stayed 2 nights in Jan 2024
Response from JFR on Jan 10, 2024
Dear Janeisha,Thank you for your review.

10/10 Excellent

Vance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JFR on Jan 10, 2024
Dear Vance,We appreciate your excellent review and hope to have you as our guest again in the near future.

10/10 Excellent

In

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JFR on Jan 10, 2024
Dear In,We appreciate your excellent review and look forward to your next visit.

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Lots of parking. Comfortable bed. Little corner fireplace and patio.
Stayed 2 nights in Jan 2024
Response from JFR on Jan 10, 2024
Dear Rhonda,Thank you for your great review as well as your kind feedback. Please keep us in mind for your next visit.

10/10 Excellent

Marchae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JFR on Jan 10, 2024
Dear Marchae,Thank you for your excellent review. Please keep us in mind for your next getaway.

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from JFR on Jan 26, 2024
Dear Patricia,Thank you for your awesome review! Please keep us in mind for future visits.

10/10 Excellent

SHARON

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional staff, warm feeling good security, surreal & peaceful. The suite was outstanding the Christmas theme in every room of the suite made it feel like home. Awesome jacuzzi in our suite it was amazing. Thank Cove of Lake for a wonderful stay. Me & my family will definitely be back.
Stayed 2 nights in Dec 2023
Response from JFR on Jan 4, 2024
Dear Sharon,We are delighted to hear that you and your family enjoyed your stay and look forward to your next visit.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JFR on Jan 4, 2024
Dear Frank,Thank you for your excellent review! Please keep us in mind for your next getaway.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JFR on Jan 3, 2024
Dear Stanley,Thank you for taking the time to share your wonderful review and please keep us in mind for future visits.

10/10 Excellent

Edward, Oak Forest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location located
Stayed 1 night in Dec 2023
Response from JFR on Dec 28, 2023
Dear Edward,Thank you for your excellent review! Please keep us in mind for future visits.

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from JFR on Jan 3, 2024
Dear Catherine,We truly appreciate your amazing review and look forward to having you back as our guest in the near future.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from JFR on Dec 28, 2023
Dear Karen,We truly appreciate your excellent review and hope to have you back as our guest in the near future.

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JFR on Dec 28, 2023
Dear Summer,Thank you for taking the time to share your awesome review! Please keep us in mind for your next getaway.