Ratings based on 569 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Northern ny

short get away

Posted Oct 14, 2014
Pros: Pool and hot tub where a nice bonus
Cons: Beds need big big improvement
Location: location was nice easy to get around ,if your in the area go eat at the silo
Nice hotel looks clean but the bed(mattress) where terrible.
Comment from Hotel Management
Oct 21, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adam Kelly
2 out of 5
by A verified traveler from walden ny

Conveniently located near ACC

Posted Oct 14, 2014
Mattresses were not comfortable and creaky! TV needs updating
Comment from Hotel Management
Oct 21, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adam Kelly
3 out of 5
Recommended
for Couples
by A verified traveler

Next to a smalltown downtown

Posted Oct 13, 2014
Pros: Downtown location.
Cons: Shower curtains and flooring.
Location: Walking distance to Davidson's Brew Pub. Glens Falls is a friendly and reviving small city. Central location for Lake George and Saratoga region.
Dog friendly, quaint and clean. An alternative to budget priced new motels.
Comment from Hotel Management
Oct 21, 2014 by Adam, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adam Kelly
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming hotel in a charming town

Posted Oct 5, 2014
We were in town for a concert and were pleasantly surprised when we arrived at the hotel. This hotel has a lot of character. It is conveniently located in the town's center and is easy walking distance to shops and dining. There are two restaurants right at the hotel. We had a wonderful breakfast. I wish we had arrived early enough to try dinner. We will definitely return.
Comment from Hotel Management
Oct 10, 2014 by Adam, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adam Kelly
4 out of 5
Recommended
for Everyone
by A verified traveler from R.I.

Older hotel with a lot of character

Posted Sep 11, 2014
Pros: We like the feel of an old in city hotel, and the quaint aspects of the classic decor. It was also very quiet in the room.
Cons: The beds could use an update , but we still got a good nights sleep.
Location: Lake George was only about 10 mins away giving you plenty to do, and my wife found plenty of places to shop.
If your looking for a new sterile modern hotel , this is not the place to stay. If your looking to experience a hotel from the late 1920's with a few flaws but a classic feel don't rule this one out. Staff was friendly and helpful. rooms were clean but showed wear and tear of an older hotel. We did have breakfast in the garden room and it was fine. We did not eat in the main resturant so I can't rate that. All and all it was a pleasant stay and I would stay there again. Carlg.
Comment from Hotel Management
Sep 18, 2014 by Adam, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adam Kelly
2 out of 5
by A verified traveler from long island, ny

Hotel is to outdated

Posted Sep 8, 2014
Pros: nothing
Cons: everything, it needs a complete re-design
Hotel is to outdated, had a bad musty smell , would never stay again
Comment from Hotel Management
Sep 20, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adam Kelly
Comment from Hotel Management
Sep 18, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adam Kelly
5 out of 5
Recommended
for Everyone
by A verified traveler from RI

Posted Sep 7, 2014
Cons: A little noisy. could hear neighbors running water etc, BUT would definately stay there again
rooms VERY clean. Beautiful old building, very comfortable. Kept up well
Comment from Hotel Management
Sep 21, 2014 by Adam, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adam Kelly
Comment from Hotel Management
Sep 18, 2014 by Adam, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adam Kelly
2 out of 5
by A verified traveler

Not a comfortable stay.

Posted Sep 3, 2014
Although the room was clean and the beds comfortable, the bathroom is in need of a complete upgrade. The shower was very bad.
Comment from Hotel Management
Sep 20, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Adam Kelly
Comment from Hotel Management
Sep 18, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Adam Kelly
3 out of 5
by A verified traveler

"Old World Charm" is really "In need of update"

Posted Sep 2, 2014
Hotel staff, cleanliness, and ease of checking in and out was very good. The indoor pool had plenty of clean towels. Reception attended to a request very quickly. The experience was positive, except for the price paid. I think the hotel is overpriced. We chose this hotel (about 10 miles away from Lake George) in order to have a better experience than at a motel. We regreted not staying right at Lake George because we were not getting our money's worth. At the price we paid per night, the hotel should have at least offer free coffee in the morning. Free coffee was until 7:00 am when the restaurant opened, then charged $2.50 per cup. We have stayed at many places where the price we paid would include breakfast - a great thing when traveling with little ones since you never know what they would want to eat. The bathrooms should have at least one spare roll of toilet paper. The lady in the room next to us was looking for someone from housekeeping in the hallway because she had ran out. No bathtub but a shower stall (difficult to shower a little one). No mini bar/refrigerator (to keep a little milk). No couch. Beds must have been Double, rather than Queens; they felt very tight. Furniture was not old style but old. This hotel really needs an upgrade.
Comment from Hotel Management
Sep 21, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Adam Kelly
Comment from Hotel Management
Sep 18, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adam Kelly
3 out of 5
Recommended
for Everyone
by A verified traveler from G

Food

Posted Aug 28, 2014
A salad was supposed to come with it I called twice and the salad didn't come the pot pie was not good and no salad to tired went to bed
Comment from Hotel Management
Sep 3, 2014 by Adam, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adam Kelly