Standard Room, 2 Queen Beds, Non Smoking | Free WiFi, bed sheets
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Reviews of Rodeway Inn Lake George Outlets

2 out of 5
Rodeway Inn Lake George Outlets
1449 State Route 9, Lake George, NY

Reviews

6.4
Rating 10 - Excellent. 69 out of 460 reviews" "
Rating 8 - Good. 127 out of 460 reviews" "
Rating 6 - Okay. 136 out of 460 reviews" "
Rating 4 - Poor. 61 out of 460 reviews" "
Rating 2 - Terrible. 67 out of 460 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mindy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its not very clean. And they charge a 40 dollar pet fee. Beyond ridiculous.
Stayed 2 nights in Jan 2024
Response from llm on Mar 4, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from LLM on Oct 30, 2023
Thank you for your review.

6/10 Okay

Robert J

Traveled with family
Disliked: Amenities, property conditions & facilities
The bathroom door was noisy and freezer was a solid piece of ice therfore unusable. Stairs we're quite steep for a couple in there 70's won't stay there next year
Stayed 2 nights in Sep 2023
Response from llm on Oct 30, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Austin

Business traveler
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Sep 2023
Response from LLM on Oct 30, 2023
Thank you for your review.

4/10 Poor

Nancy

Disliked: Amenities
Website said there was a pool but it was filled with gravel. Room was dirty and outdated. Old sticky carpet and floor in bathroom was ripped. The amount of money for a crappy place to stay. Would not recommend it to anyone
Stayed 1 night in Aug 2023
Response from LLM on Aug 28, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from LLM on Aug 28, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Larissa

Traveled with group
The room was decent if you are just looking for a room to sleep in. Nothing fancy. For the most part it was clean, could use an update. When I typed the address into the GPS it took me to a totally different location.
Stayed 1 night in Aug 2023
Response from LLM on Aug 14, 2023
Thank you for your review.

8/10 Good

Annie

Liked: Cleanliness, staff & service
The picture of the room did not match the room. There was very old carpeting that could be replaced due to odor. An AC unit needs to be clean severely smelled of mildew when turned on. Bedding, furnishings, bathroom were all updated. Easy access to USB port. Lots of plugs which was great. Front desk attendant was extremely friendly and accommodating. Considering this was a last-minute booking, I was grateful to have it.
Stayed 1 night in Aug 2023
Response from LLM on Aug 7, 2023
Thank you for your review!

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
Do yourself a favor and don't stay here. We left and returned home since we were 2 hours away. Windows cracked, covered with clear tape, mold in windows, a/c, bathroom. Floors heaved, dirty, needed sweeping at the least. We aren't needy when it comes to a room but it needs to be clean and cared for, even if it's old.
Stayed 1 night in Aug 2023
Response from LLM on Aug 7, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Gary

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from LLM on Aug 7, 2023
Thank you for your review!

4/10 Poor

Nikolas

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned well. Found multiple items around room such as hair ties and a dirty sock. When you laid in the bed your feet were higher than your head on pillows. Had to rotate the mattress to improve that. Remote has no back and no batteries. Had called and left a message prior to our stay trying to actually extend our stay and never got a return phone call. Very run down and poorly maintained room
Stayed 1 night in Jul 2023
Response from LLM on Aug 1, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

TRAVIS

They didn’t not have what they posted. Very unhappy on what they showed compared to what I got.
Stayed 2 nights in Jul 2023
Response from LLM on Aug 1, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Peter Susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So not waste your money or time staying here
Horrible filthy hotel. Seems there are also sections that are rented as long term and therefore the other guests were very noisy and inconsiderate of the other guests. Filthy rooms and very outdated. The check in clerk was very unfriendly and unprofessional. One hour into our stay we considered leaving. Couldn’t sleep with the noise throughout the resort. Do not waste your money or time staying here
Stayed 1 night in Jul 2023
Response from LLM on Jul 31, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Shawn D.

Traveled with group
Disliked: Amenities
Rooms were very outdated and carpet a mess
Stayed 1 night in Jul 2023
Response from LLM on Jul 24, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from LLM on Jul 24, 2023
Thank you for your review

10/10 Excellent

Tamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from LLM on Jul 22, 2023
Thank you for your review.

8/10 Good

Danelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy Check in, Great Customer Service, Comfy Bed and close to shopping, restaurants, attractions in Lake George
Stayed 1 night in Jul 2023
Response from LLM on Jul 22, 2023
Thank you for your review.

4/10 Poor

nicole

Stayed 1 night in Jul 2023
Response from LLM on Jul 30, 2023
Thank you for your feedback.

6/10 Okay

Cynthia

Traveled with pets
Liked: Cleanliness, staff & service
Couldn't sleep due to loud footsteps and talking from room above mine. Although they say pet friendly, hidden in the policies is a hefty pet fee which means I paid a premium price for an economy room.
Stayed 1 night in Jun 2023
Response from LLM on Jul 1, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Jay P

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed 2nights here. The place was filthy, hair and dust balls in every corner and behind the bed stands. They never came and made the bed or took out our trash. When we asked about it we were told they don't do any of that during our stay. Needless to say we would rate it on the negative side and won't be returning
Stayed 2 nights in May 2023
Response from LLM on Jun 7, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Barbara, Hicksville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quick check in. Comfortable bed.
Stayed 1 night in Jun 2023
Response from LLM on Jun 7, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good choice
Nice older hotel great location and value. Property is well cared for clean and quiet. Front desk gentleman who helped me out was accommodating to a room request very willing to allow me to request a different one during a holiday weekend.
Stayed 1 night in May 2023
Response from LLM on Jun 2, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Antonis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
dont have to go in detail...have do do better cleaning of room and bathroom
Stayed 3 nights in Apr 2023
Response from LLM on May 1, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Close to Stewarts Shops and shopping mall. TV monitor was small in size.
Stayed 1 night in Apr 2023
Response from LLM on May 1, 2023
Thank you for your review.

6/10 Okay

Daniel Van

Traveled with family
Disliked: Amenities
You get what you pay for. Advertised Continental breakfast. NO BREAKFAST AT ALL!
Stayed 1 night in Feb 2023
Response from L on Feb 27, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from L on Feb 16, 2023
Thank you for your review.

4/10 Poor

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from L on Mar 21, 2023
Thank you for your review

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming host!
Stayed 1 night in Jan 2023
Response from L on Feb 1, 2023
Thank you for your review.

8/10 Good

Raynald

Stayed 1 night in Jan 2023
Response from L on Mar 21, 2023
Thank you for your review

6/10 Okay

Dolores

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from L on Feb 1, 2023
Thank you for your review.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service
Nice room and easy access
Stayed 2 nights in Nov 2022
Response from L on Nov 29, 2022
Thank you for your review.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy
Stayed 1 night in Oct 2022

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Oct 2022
Response from L on Oct 31, 2022
Thank you for your review

2/10 Terrible

Fazeela

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the pricw
Great place for the price!! Friendly staff. Grat location to the outlets
Stayed 2 nights in Sep 2022
Response from L on Sep 7, 2022
Thank you for your review.

4/10 Poor

Nasrat

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was horrible, they were very rude and I do not recommend staying here at all.
Stayed 1 night in Sep 2022
Response from L on Sep 7, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Yu

Stayed 1 night in Sep 2022
Response from L on Sep 7, 2022
Thank you for your review.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic motel centrally located near the outlets.
Stayed 1 night in Sep 2022
Response from L on Sep 7, 2022
Thank you for your review.

2/10 Terrible

Marzena

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Urine odor
"Nauseating urine odor " There was a strong odor of some type of air freshener upon entering. I went back to the office and was offered to see if another room would be better. It wasn’t. When I came back to the original room, I realized that there was a strong odor of urine coming from the bathroom. I guess the air freshener was to cover it up. At this point I left. I’m still waiting for the refund.
Stayed 1 night in Aug 2022
Response from L on Aug 26, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Abdul

Stayed 1 night in Aug 2022

4/10 Poor

Yosef

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place and staff. Spiders amd debris everywhere. No pool no breakfast.
Stayed 2 nights in Aug 2022
Response from L on Aug 26, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Velda Gary

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Aug 2022
Response from L on Aug 26, 2022
Thank you for your review.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price! Clean room and bathroom! No complaints for price I paid! Would DEFINITELY use again! Had a King room..
Stayed 1 night in Aug 2022
Response from L on Aug 26, 2022
Thank you for your review.

6/10 Okay

Arthur

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No coffee maker in the room. Have to carry it outdoors from lobby.
Stayed 1 night in Aug 2022
Response from L on Aug 26, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Javier

Traveled with family
Disliked: Cleanliness
The place can use a extra effort in the cleaning.
Stayed 1 night in Aug 2022
Response from L on Aug 19, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Newly renovated room and good location for lake George
Stayed 1 night in Aug 2022
Response from L on Aug 19, 2022
Thank you for your review.

8/10 Good

Louis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet.
Stayed 1 night in Aug 2022
Response from L on Aug 15, 2022
Thank you for your review.

2/10 Terrible

Lynne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad spider infection! Coming down wall and ceiling- which was a drop down. Nightmares about what was going on up there.
Stayed 1 night in Aug 2022
Response from L on Aug 15, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from L on Aug 15, 2022
Thank you for your review.