Ratings based on 351 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

hotel is a maze lack of staff in dining room

Posted Nov 12, 2014
Pros: room was OK and pool was nice
Cons: more staff
Location: Indoor water park was fine once we got in
no food in dining room on Thursday night Not enough staff in dining room Indooe water park OK but not enough staff on check into water park Waited 35 minutes
Comment from Hotel Management
Nov 21, 2014 by Linda, Hotel Management
Thank you for sharing your comments it is feedback like yours that we are able to address the issues you have brought to our attention. We thank you for your business and hope you come back and see us again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom brooklyn, ny

Great for kids, close to ski slope & raceway

Posted Nov 9, 2014
As a family with a 3 year old, we love the access to the water park, swimming pool and bowling. Also, it is close to raceway, ski slopes and 20 min drive to walmart.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Their is no hot water in the room waiting for 5 to switch to another building
Comment from Hotel Management
Nov 7, 2014 by Linda, Hotel Management
Thank you for your comments we are sorry for any inconvenience this may of caused you and your guests. Please come back and see us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

We had an AMAZING weekend at Split Rock Resort

Posted Oct 1, 2014
Pros: The friendly, relaxing atmosphere. The room cleanliness and accommodating staff.
Location: Tons of activities to do on-site and nearby. All of that information was at the Front Desk for your choice of what to plan for each day.
Our stay at Split Rock Resort was AMAZING!! The atmosphere was just incredible & relaxing. The facilities and rooms were very clean. We took part in some of the activities and I can't say enough how much we enjoyed it. The staff there are extremely friendly and accommodating. From check-in to the great time and good food at the Thirsty Moose. Everyone was fantastic! We will definitely be returning AGAIN AND AGAIN! Had a wonderful time.
Comment from Hotel Management
Oct 16, 2014 by Linda, Hotel Management
Thank you for your comments about your stay here at Split Rock and we are so happy you had an amazing time with us and we cannot wait for your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Family trip

Posted Sep 28, 2014
Was expecting nothing great based on previous reviews on here & trip advisor. Pleasantly surprised. Our room in galleria slope side was very clean & roomy. The staff was friendly & helpful. The food was OK. Nothing crazy good but nothing crazy bad. The kids were happy. I actually left feeling bad this resort doesn't get better reviews. I have been to the much pricier resort nearby. And it is not worth 10x what split rock has to offer. Definitely planning another trip.
Comment from Hotel Management
Oct 15, 2014 by Linda, Hotel Management
Thank you for your comments we are truly happy that you enjoyed your stay with us and we look forward to see you again .
2 out of 5
by A verified travelerfrom new jersey

Rooms are in need of a make over! Old & smelly!

Posted Sep 28, 2014
Pros: The original woodwork
Cons: Redo on the rooms, they are sad & rundown!!!
Though I love the 50's lodge feel, the rooms are in desprite need of a make over! Carpet through out the hotel is stained & worn. Hotel staff is so-so. 17% resort tax is ridiculous! Not a good value for $165 a night!
Comment from Hotel Management
Oct 15, 2014 by Linda, Hotel Management
Thank you for your comments we are sorry for any inconvenience that you and your guests experienced during your stay here at Split Rock . There are plans to update the hotel and inside and out. We hope that you would give us another try in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Harrisburg, PA

Okay place to stay

Posted Aug 30, 2014
Pros: Amenities were very nice.
Cons: Update rooms. Ice maker on multiple floors. Elevators.
Location: Outlets, outdoor activities, swimming.
Bed was very uncomfortable and roof leaked at point in wall. Bed frame wheel was broken and was resting on two 4x4's. Staff very friendly and professional. Clean resort. Outdated rooms.
Comment from Hotel Management
Oct 15, 2014 by Linda, Hotel Management
Thank you for your comments about our staff and resort there are plans to update the hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bronx, NY

I recommend this resort, family friendly.

Posted Aug 28, 2014
We wanted to take a few days with the kids before starting school n it was the right choice, The kids had an awesome time can't wait to go back.
Comment from Hotel Management
Oct 15, 2014 by Linda, Hotel Management
Thank you for your comments and we look forward to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Nice place to take your kids, but bring good amount of $$$$$ as you going to need it to do different things with your family
Comment from Hotel Management
Oct 15, 2014 by Linda, Hotel Management
Thank you for yourcomments about our resort we appreciate what you staying with us.
5 out of 5
Recommended
for Families
by A verified travelerfrom NJ

nice resort very relaxing.

Posted Aug 26, 2014
Pros: every thing
Cons: it is very good considering what we paid
Location: you really dont have to leave the resort the have every thing there.
We went for a three day weekend.. The place was very nice and our kids had a blast. We were a bit hesitant based on the reviews that we read but the place had every thing a family with kids would look for. We will definitely do it again.
Comment from Hotel Management
Oct 15, 2014 by Linda, Hotel Management
Thank you for your comments we are thrilled that your children had a blast here at Split Rock and we hope you and your family come back to see us again soon.