Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Pretty much perfect

Posted Jul 21, 2014
Pros: Location. Unexpectedly nice to find that they had all the ITV channels to watch!
Cons: The service in the rooftop bar was poor, but I guess that maybe have different management to the hotel itself.
Location: It is very close to the center of town, so food and all the sights are all in walking distance.
This hotel is almost perfectly placed, its only a few minutes walk from the train station and piers. The staff were friendly and accommodating and service always with a smile.
4 out of 5
Recommended
by John Fabianfrom Seattle area

Grand old hotel in Luzern

Posted Jul 11, 2014 on Hotels.com
Room was on the small side for 2 adults and one 12-year old grandchild. Liked the breakfast and free wi-fi. Nice location just adjacent to the rail station. Had dinner at Burger King just across the street. No issues on room rate advertised on hotels.com. Would pick this one again.
5 out of 5
Recommended
by Amy Littlefieldfrom Maryland

Great find and perfect location

Posted Jun 3, 2014 on Hotels.com
We got off the train in Luzern and the hotel was just across the street - so convenient! The staff was extremely friendly and allowed us to check in early. The room was larger than expected and very clean. The bathroom had a nice, hot shower. The complimentary breakfast was delicious. The hotel is within easy walking distance of all attractions and we were very comfortable. We would definitely stay again.
5 out of 5
Recommended
for Everyone
by JT

Excellent place and so close to the train station

Posted Apr 14, 2014
Great staff, beautiful room, and great breakfast! A nice way to experience beautiful Lucerne...
5 out of 5
Recommended
for Families
by A verified traveler

Cozy for all tourist!

Posted Dec 30, 2013
Pros: Facilities and kind staff
Cons: Wi-Fi (customers have to pay in website by themselves...including wi-fi fee when we pay)
When you going out from Bahnhof you can see right after. Most of them kind-staff and facilities at the ground floor. I was very good price compared to performance.
5 out of 5
Recommended
by JWfrom Chicago

Fantastic Hotel!

Posted Nov 16, 2013 on Hotels.com
This hotel is everything that you would expect when booking. The rooms are very comfortable, the lobby is clean, with an old-time feel. The location is across the street from the train station in Lucerne, and a block from the River (5 minute walk from the Chapel Bridge). We were extremely satisfied with this hotel. Note: There is a Starbucks in the lobby, and several restaurants and eateries on the same block. The staff was attentive, even going out of their way to assist with guest request.
4 out of 5
Recommended
by A verified traveler

Good hotel near train station

Posted Nov 9, 2013 on Hotels.com
Good place to stay, they have a great bar on the roof! Internet only in lobby so not convenient, unless you buy a card. Great place to stay especially if you travel by train.
4 out of 5
Recommended
by Lim Thian Serfrom Singapore

Quality of Service

Posted Oct 28, 2013 on Hotels.com
good hospitality from the reception staff. They are very polite and helpful in redering assistance. Centrally located for convenience of travel.
4 out of 5
Recommended
for Business Travelers
by Sandyfrom London

Posted Jun 24, 2013 on Hotels.com
The only flaw was no wi-fi
2 out of 5
Recommended
for Families
by Randyfrom Illinois, USA

Too noisy

Posted Apr 23, 2013 on Hotels.com
The hotel is on the busiest intersection in downtown right across the street from the train station. It is a convenient location if traveling by train but we drove, and there is no place to unload your car and you have to pay to park on street or even more to park in garage across the street. Thank goodness I had ear plugs or I would have gotten no sleep. Even though we were on the top floor the noise was terrible from all the partying going on outside. The room was spacious and modern. WiFi in room has extra charge.