Boating

Reviews of Renaissance Lucerne Hotel

5 out of 5
Renaissance Lucerne Hotel
Pilatusstrasse 15, Lucerne, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 461 reviews" "
Rating 8 - Good. 156 out of 461 reviews" "
Rating 6 - Okay. 39 out of 461 reviews" "
Rating 4 - Poor. 10 out of 461 reviews" "
Rating 2 - Terrible. 7 out of 461 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and relaxing.
Stayed 2 nights in Sep 2023

6/10 Okay

Cheryl

Traveled with partner
Very basic but close to the Chapel bridge.
Stayed 2 nights in Sep 2023

8/10 Good

Ravi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property
Overall, a good place to stay. For the price, I expected a little more in terms of elegance and luxury, but I can't think of a single complaint. The front desk and all hotel staff were very helpful and friendly. The location was extremely convenient with the train station just being less than a 5 minute walk away.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic breakfast as well
Stayed 2 nights in Sep 2023

10/10 Excellent

Sze Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff who advises the best way to eat and travel
Stayed 1 night in Aug 2023

4/10 Poor

Ahmed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room air conditioning unit was not cooling enough and moldy at the vent. Not expected from a five star hotel. Despite notifying reception nothing was done except for a thank you for notifying us. Will never stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mahesh

Stayed 4 nights in Aug 2023

10/10 Excellent

Karen

Stayed 3 nights in Jul 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but disappointing overall
Our stay at the Renaissance was very disappointing overall. The good: - Location is excellent - Front desk staff is polite The bad: - No bottled water in the room and 9chf per bottle if you ask for it at reception - No Do Not Disturb sign in our room, and had to deal with housekeeping knocking and asking them to come back later. Asked the front desk for a DND sign but never got one. - Excessive noise from the hallways and of doors being slammed shut constantly - Body wash ran out and wasn't refilled during our stay, and the trash can wasn't emptied on one of the days either. Also found hair that didn't belong to us in the bathroom. I believe the Renaissance hotel can and should do much better, and I'll be searching for a different hotel next time I visit Lucerne.
Stayed 3 nights in Jul 2023

6/10 Okay

Chibing, Irvine

Stayed 1 night in Jul 2023

10/10 Excellent

Ulises

Stayed 3 nights in Jun 2023

4/10 Poor

Solange

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very expensive hotel and not well kept
Stayed 1 night in Jun 2023

8/10 Good

Raul, Spring

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property in good location
Stayed 2 nights in Jun 2023

10/10 Excellent

Misty

Stayed 1 night in Jun 2023

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was easily walkable to Chapel Bridge and Allstadt. Nice park and multiple good restaurants nearby. The staff were very welcoming and went overboard in helping us get familiar with the area. Highly recommend.
Stayed 4 nights in May 2023

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff but ugh the room!
First time visiting Luzern. Booked the studio suite. Parking is difficult but the check in staff helped a lot. Great staff!! Room was spacious but very uncomfortable furniture and a tiny, tiny bathroom. Stand up shower has no door so water goes everywhere. Ugh, not for me.
Stayed 2 nights in May 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Downtown great but no water in room
Stayed 1 night in May 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

ariana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Nice and Good location if you are travelling around
Stayed 1 night in Jan 2023

10/10 Excellent

Piyanuch

Traveled with partner
Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back
The Renaissance Lucerne Hotel is a well maintained and centrally located hotel. It's a five minute walk from Lucerne HB. Unlike many such locations in other cities the area is spotlessly clean and safe. The hotel staff are friendly and welcoming. My room was ready at lunchtime and I appeared to get an upgrade. The room was spacious, well furnished and clean Would happily return.
Stayed 3 nights in Dec 2022

10/10 Excellent

Arvin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in Lucerne
Fantastic staff, wonderful location and comfortable room! What more to you need?
Stayed 3 nights in Dec 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfy room
Great location near the train station and downtown. Comfy room, but rather small bathroom.
Stayed 2 nights in Nov 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place- I would stay here next time😊
This hotel was wonderful with regards to style and staff and location. I actually stayed two extra night because I liked the hotel and the city so much.
Stayed 1 night in Dec 2022

10/10 Excellent

roderick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

imran

Stayed 2 nights in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Naveed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of Lucerne. Comfortable rooms and friendly staff. Many restaurants on walking distance.
Stayed 3 nights in Aug 2022

8/10 Good

Cynthia, LUFKIN

Liked: Staff & service
Stayed 3 nights in Jul 2022

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the staff at this hotel especially Lena, who helped us get a birthday cake together for our son with his name on it and then delivered to a restaurant that was within walking distance of the hotel. They were all just so knowledgeable and friendly and we really enjoyed every interaction with them. They made our stay wonderful.
Stayed 3 nights in Jul 2022

10/10 Excellent

Gina

Stayed 2 nights in Jul 2022

10/10 Excellent

Jorge, Miami

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very comfortable, well situated,excellent restaurant on premise.
Stayed 1 night in Jul 2022

10/10 Excellent

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and functional property.
Stayed 3 nights in Jun 2022

6/10 Okay

Arrow

Liked: Cleanliness, staff & service
Fine hotel, not as rated and over priced for what it was. Bed was saggy and all becoming a title dated.
Stayed 1 night in Jun 2022

10/10 Excellent

Priscila, miami

Stayed 1 night in Jun 2022

10/10 Excellent

Robert E.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great.l Poor cooking in the kitchen..
Stayed 5 nights in May 2022

6/10 Okay

Bijee

Stayed 4 nights in Apr 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of things to do. The public transportation is very convenient . The hotel was clean and very nice. Staff was friendly and helpful.
Stayed 2 nights in Apr 2022

10/10 Excellent

Jacinta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centralized with the train station close to it. Lots of eating places.
Stayed 5 nights in Mar 2022

10/10 Excellent

ERIC

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always willing to go over and above to assist me. For example - assistance with getting covid tests and - even more important - test results, when these were not delivered by quickly enough for my travel date. Such help is always offered freely and with enthusiasm - no need to ask. Thank you Marcelo!
Stayed 9 nights in Nov 2021

10/10 Excellent

Patric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property everything
Stayed 3 nights in Nov 2021

10/10 Excellent

quincey, Marietta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice n clean
Stayed 3 nights in Nov 2021

6/10 Okay

sheri

Liked: Cleanliness, staff & service, room comfort
Lucerne trip
Clean rooms, friendly staff, nice showers, good location!
Stayed 2 nights in Sep 2021

10/10 Excellent

Curtis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. The shower was fantastic! The hotel location was very convenient, but quiet. Breakfast was ample and good. The staff were helpful, receptive and outstanding!!! We enjoyed our stay at this outstanding hotel.
Stayed 3 nights in Sep 2021

8/10 Good

Shamma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

Deborah, Jersey City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Renaissance Lucerne has been my go-to when I visit the area. It is a short 3 blocks from the train station and within walking distance of the old town, chapel bridge, great dining, etc. The staff is amazing - so friendly and helpful. The hotel is very clean and if you need any help (calling a taxi, shuttle, recommendations, etc.) they will exceed your expectations
Stayed 4 nights in Aug 2021

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Natacha C

Stayed 2 nights in Feb 2020

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019