Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
3.3 Room cleanliness
2.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by Chris from Zurich

This traveler left a rating score only Posted Jan 29, 2014 on Hotels.com
1 out of 5
by Aki from Israel

A terrible place to be

Posted Aug 26, 2013
Cons: Expedia has to add the cable car ticket to the price of the hotel. It is the only way to get there.
It was expensive and not value. There is no cable car after 18:00.
3 out of 5
for Everyone
by A verified traveler

Designer hotel which does not hit the mark.

Posted Aug 22, 2013
Pros: The attached spa. Hotel guest have exclusive use of it from 9-11am.
Cons: Get some color into the hotel & rooms.
Location: Good location for viewing Lake Lucerne. However, access to hotel not easy as cable or rail car stations to Rigi Kulm very poorly signposted .
Nice exterior. Cold utilitarian bedrooms which are not relaxing at all. Receptionist at night of check-in not very friendly & tried to palm me off with a room without lake view which had been paid for. To top it off, another receptionist the next morning was unwilling to answer a query because it involves a matter which she claim was "not my job". The only redeeming factor is the wonderful spa of which hotel guests have exclusive use of from 9-11am.