Ratings based on 10 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by Gail & Gordon

Great service in a comfortable hotel

Posted Jul 26, 2012 on Hotels.com
The friendly staff at GHD are possibly its best feature. The location is excellent offering beautiful views of the lake and mountains. Rooms are very comfortable and clean. We particularly enjoyed listening to the live music that was played in the hotel each night of our 3 night stay. Our only disappointment was the poor quality of food on the bar menu. However, this didn't detract from what was overall a most enjoyable stay.
5 out of 5
for Couples
by A verified traveler


Posted Jun 11, 2012 on Hotels.com
5 out of 5
for Everyone
by Jim and Debbie from Orlando, FL, USA

Great hotel

Posted Jun 1, 2012
Pros: The location
Cons: There was no free wifi anywhere in the hotel
Location: Close to the ferry
This hotel is beautiful both inside and out. We really enjoyed our stay. The downsides were that the internet was very expensive, 5 EUR for one hour and the breakfast is very expensive.
4 out of 5
by A verified traveler from London

Grand Hotel Dino

Posted Jul 28, 2011 on Hotels.com
Hotel is beautifully sited and the public rooms and areas are stunning. Rooms are a bit small but clean and comfortable. Food is good if somewhat pricey as are drinks. Wi-Fi must be paid for and is expensive. parking costs 10 Euro per night in the clean and safe underground garage. Staff were friendly and professional and nothing was too much trouble for them. All in all a very nice hotel and good value (particularly from Hotels.com) if you can avoid the extras.
4 out of 5
by A verified traveler from London

Grand hotel

Posted Apr 2, 2008
It really is a Grand hotel, was affraid it may be past it best but i was proved wrong. The large very warm indoor swimming pool made it a very pleasant at a cool time of year.
5 out of 5
by A verified traveler from London

Everything you'd expect from a large four star hotel and a little more

Posted Jul 29, 2007
great location at the port of Baveno (passenger only) on the lake. One of the only hotels that has gardens adjacent to the lake so the most fantastic views of the lake are uninterupted by the road and its noise. Great pools and spa facilities.
5 out of 5
by A verified traveler from Auckland, New Zealand

Elegant Luxury

Posted Apr 18, 2007
From the sweeping hotel lobby to a vast breakfast buffet this hotel has an elegance missing from modern hotels. Staff were all extremely helpful and the dining room staff were excellent. Situated on the lakeside a two minute walk to the ferry terminal or to family restaurants. Only negative were the beds which are very firm in European style. Rooms large, well equipped and fantastic lake views. Highly recommended.
2 out of 5
by A verified traveler from Andover

Could be great, but ruined by poor customer service

Posted Oct 24, 2006
Sadly I simply can't recommend this hotel purely because of it's attitude to guests. The hotel is set up for coach parties and conferences with a "you get what you're given" mentality pervading it's service at all levels. In general the staff were offhand and surly. In the resteraunt the serving staff were often simply rude. The food is good, although beaten for both quality and service by more reasonably priced places to eat just a couple of minutes walk away. The feeling in the resteraunt was stack 'em in, feed 'em fast and you'd better not ask for anything as that interrupts the smooth running of the operation. Only the bar staff made us feel genuinely welcome, the rest of the staff either ignored us or made us feel we were hindering their important business with our unreasonable requests such as ordering drinks with our evening meal or wanting to check out at the end of our stay. To cap it all with no warning to the guests affected (at least 30 rooms) a party was held for a conference right outside our balconies. It went on until midnight with very loud live music. Even with the doors closed and security shutter dropped it was impossible to sleep. When we complained the exact quote was "what do you want us to do, they are there now and we can't stop them". If all you want is a hotel with good facilities, nice rooms and fabulous views to use as a base for exploring the area then this is a good choice. If you want any sort of customer care, go somewhere else.
5 out of 5
by A verified traveler from Indianapolis, IN

Vacation in Italy while on vacation

Posted Sep 11, 2006
I highly recommend - fabulous lake view!
4 out of 5
by A verified traveler from Geneva, Switzerland

Would love to go back anytime

Posted Jun 1, 2006
Nicely situated on a beautiful lake. A perfect spot to get away from your every day stress.