Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Couples
by A verified traveler

Website did not address undergoing renovation

Posted Mar 26, 2015 on Hotels
The hotel was under renovation when we got there. First floor was being redone, lots of dust, etc. associated with construction work. Amenities were impacted by this. The hot tub area shown on the website was non existent due to renovation. Also, continental breakfast was a brown bag type. Hotel was bought out by Holiday Inn.
Comment from Hotel Management
May 30, 2015 by Himanshu, Hotel Management
Dear Guest, I sincerely apologize for the inconvenience due to the construction of our improvements. Clearly our effort to minimize if not totally avoid discomfort to our guest did not materialize. I just hope that recent circumstance will not deter you from staying with us again in the future.
4 out of 5
by A verified traveler from tifton ga

Convenient to get to but under heavy remodel

Posted Mar 15, 2015
Hotel under heavy renovation. Breakfast was brown bag.
Comment from Hotel Management
Mar 20, 2015 by Front Desk Manager, Hotel Management
Hi Gina, Thank you for staying with us and for bearing with our renovation. I hope we could get another chance to serve you again in the future. I assure you that you will completely enjoy your next visit as we have prepared for it.
2 out of 5
Recommended
for Families
by Donna from Millen, GA

Not what I expected

Posted Feb 16, 2015 on Hotels
The room was clean and comfortable. The hotel was being remodeled and this wasn't mentioned when I booked the room. We did not have access to the gym which I expected to have the use of. The continental breakfast was lacking and left a lot to be desired. We had breakfast at a nearby restaurant. I have absolutely had better in house continental breakfast at Holiday Inn Express.
Comment from Hotel Management
Apr 25, 2015 by Himanshu, Hotel Management
Hello Donna, Thank you for taking the time to post your assessment about your recent stay at our hotel. I regret that the breakfast selection was not satisfactory to you I will submit your feedback for evaluation and trust that our management will look into this concern and address accordingly. We hope to have the chance to serve you better in the future.
3 out of 5
Recommended
for Personal Event
by David from Springfield, MO

Wyndham

Posted Feb 9, 2015 on Hotels
Hotel was under renovation. Beds were worn out and very old. Breakfast wasn't even breakfast, just some waffle mix and pastries, not even any coffee or orange juice
Comment from Hotel Management
Apr 25, 2015 by Himanshu, Hotel Management
Hello David, Thank you for your time in posting your candid comment about your recent visit at our hotel. I am very sorry that you were uncomfortable with the accommodation, we are currently working on the improvements and trust that your concern about the bed and breakfast selection will be addressed accordingly. I hope to have another chance we could make up for the recent drawback.
2 out of 5
Recommended
for Families
by Andrea from Duluth, GA

Not Happy - Never Again

Posted Feb 2, 2015 on Hotels
This hotel is under a major renovation and should be disclosed to anyone booking it. The lobby itself is nice but to get to the elevator, you have to go through a construction zone. There is sheetrock plaster and dust everywhere. The ceiling has tape and plastic on it. The carpets have paper runners taped to them. Due to the renovation, the amenities are not functional! My room was at the end of the hallway next to a storage room. I called and asked for another room and was told there were not any more available, even though I counted maybe 3 cars in the parking area. The next morning, the housekeeper walked in my room as I was getting dressed! She did not knock or anything, just walked in and didn't apologize but said "I will come back later". I understand you may want to see if a room is vacant, but if check out is at 11am and you are checking at 9:50am, you should knock before you just enter a guest's room. That was extremely disturbing. Along with the construction materials everywhere, dumpsters in the parking lot, there is an abandoned hotel that sits directly in front of this hotel, and hotel staff that will walk in your room unannounced, I will NOT stay here again. It is inappropriate to charge $100+ per night and have zero amenities functioning and have the parking lot looking like a construction zone.
Comment from Hotel Management
Apr 25, 2015 by Himanshu, Hotel Management
Hello Andrea, I am very sorry for the inconvenience during your stay because of our ongoing renovation. We are doing our best to handle the situation and minimize discomfort. I further apologize for the unbecoming behavior of the housekeeping staff who went in without permission. This will reported to management for evaluation I hope that we could have another chance to offer you better accommodation and service in the future and you will allow to make up for the recent drawback.
2 out of 5
by A verified traveler from Tampa

Seriousley?

Posted Dec 31, 2014
Pros: Not much
Cons: Notify potential gusets about the fact hotel is under construction... KEEP ENTRANCE CLEAN>
Location: Many places to eat...but shape up. Many other hotels.
We came in (after a 9 hour drive) looking for this place, with no sucess.The entire otel in being sold and is under construction. The entire fron of the building is torn up and therefore looks like the place is closed. There is no lit up sign to signify this is indees even a hotel! There was not indication of this at check in.(We finally foind the sign... laying on the ground. The front entrance is covered in mess from the construction, That is crazy, as it is a saftey issue.. Luckily the lobby, and room were clean, ans staff was very friendley. The mattress was uncomfortable, also construction started at 8am so if you wanted to sleep in, too bad.A very bad stay.
Comment from Hotel Management
Jan 19, 2015 by Himanshu, Hotel Management
Hello BCB, I am very sorry that you were disappointed with the accommodation we provided you and you were uncomfortable because of the ongoing renovation, and started early while you were still sleeping. I hope when the improvements are completed, you would accord us another chance to serve you better. Thank you for your business.
3 out of 5
Recommended
for Families
by Rodney from All over USA

Madison Wingate/Holiday Inn

Posted Dec 14, 2014 on Hotels
Hotel is under a remodel for brand change so things were is a construction state. Breakfast at 8 AM on a Saturday was cold, coffee was empty and no one around to as about refreshing these items. Not a terrible experience but left me with the feeling of I didn't totally get what I expected or paid for. I hope it will be better after the remodel and rebranding to the new hotel chain.
Comment from Hotel Management
Feb 21, 2015 by Himanshu, Hotel Management
Hello Rodney, On behalf of our team, I would like to apologize for the unpleasant experience you faced when you stayed with us. Most definitely, we will do our best to provide you a better experience with delectable, good choices of breakfast and warm coffee to start your next day. Thank you for your business, we hope to serve you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel for the price. Inside is clean,

Posted Dec 12, 2014
They are renovating the hotel. Looked pretty bad when I pulled up. The inside was nice and clean
Comment from Hotel Management
Jun 20, 2015 by Himanshu, Hotel Management
Hello, Thank you for your time in sharing your experience during your visit in our hotel. I apologize for any inconvenience you may have experienced due to our renovations. I assure you that our effort is to make your future visits a better experience. I am glad that the quality of clean in the room have met your satisfaction. Thank you for staying with us, we hope to serve you again soon.
5 out of 5
Recommended
for Families
by Kendrick from Georgia

Back in town for family get together

Posted Dec 2, 2014 on Hotels
It was very very delightful
Comment from Hotel Management
Feb 7, 2015 by Himanshu, Hotel Management
Hello Kendrick, I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient. We hope that you will continue to choose Wingate by Wyndham during your next family get together.
2 out of 5
by A verified traveler from South Georgia

Not What We Expected

Posted Nov 25, 2014
Pros: It was close to where were going the next morning.
Cons: Professionalism by the front desk staff and keeping the breakfast bar stocked.
When we arrived to check -in, the two women the front desk coiuld not find our reservation. It was 1AM, we were tired, and they didn't seem too concerned that we didnt have a room available. They even implied were probably at the wrong hotel. It took me going back to the car to get my confirmation number to finally get a room. The two women at the desk were very unprofessional. The next moring we got up at 8AM to get breakfast and just about everything except for some cereal was gone. We were told the night before that breakfast would be available until 9AM. We waited for a while and they never restocked the breakfast bar. Glad McDonad's was close by. This will be our last stay at any Wingate by Windham.
Comment from Hotel Management
May 30, 2015 by Himanshu, Hotel Management
Hello James, On behalf of the team, please accept my sincerest apologies for the discomfort you experienced during your recent visit in our hotel. I assure you that your concerns will not go unnoticed as I will submit your feedback to our management for evaluation. They will certainly look into this matter and address accordingly. Thank you for your business.