Property amenity

Reviews of The Ritz-Carlton Reynolds, Lake Oconee

5 out of 5
The Ritz-Carlton Reynolds, Lake Oconee
1 Lake Oconee Trail, Greensboro, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 158 out of 211 reviews" "
Rating 8 - Good. 37 out of 211 reviews" "
Rating 6 - Okay. 10 out of 211 reviews" "
Rating 4 - Poor. 4 out of 211 reviews" "
Rating 2 - Terrible. 2 out of 211 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, food, and activities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Anjly

Stayed 2 nights in Feb 2024

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely site
Stayed 2 nights in Dec 2023

10/10 Excellent

Rashida

Stayed 3 nights in Nov 2023

6/10 Okay

bijoy

Stayed 2 nights in Oct 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Guy

Spectacular five star property. Gorgeous, great food, southern hospitality at its best. You won’t wNt to leave. You will be back!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Zeliha

Traveled with family
Liked: Cleanliness, amenities
Amazing!!
Stayed 1 night in Sep 2023

10/10 Excellent

Sarabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing! The Ritz goes above and beyond!
Stayed 2 nights in Aug 2023

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

David

Liked: Room comfort
Disliked: Cleanliness, staff & service
Well Below the Ritz-Carlton Standard
My wife and I spent a few nights at this location. Right after leaving, we stopped for gas and noticed that the valet parking service had put large gashes in one of the tire rims. I contacted the hotel management and they took down my information. I later informed them that the dealership said the rim could not be buffed out but had to be replaced. The car is a very expensive car with expensive rims. Hotel management said they turned it over to the loss prevention department and that they would be reaching out to me. It has been a couple months and I still have not heard from them. I have also reached out to hotel management again with no response. We have noticed that this Ritz-Carlton mimics a service mindset with very little follow through. For the three nights we stayed there, our bedding was never made up once, as well as other service issues. This was definitely not our typical experience at a Ritz-Carlton.
Stayed 1 night in Jun 2023

6/10 Okay

Kelley

Traveled with partner, Traveled with pets
Liked: Staff & service
The property felt more like a generic Marriot and less like a Ritz Carlton.
Stayed 1 night in Jul 2023

10/10 Excellent

Caryl, Chester

Traveled with partner
Liked: Amenities
100/10
Stayed 3 nights in Jul 2023

8/10 Good

Fola

Stayed 1 night in Jun 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and amenities
Stayed 3 nights in Jun 2023

10/10 Excellent

Jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Never had to leave the property, everything you need is on site.
Stayed 2 nights in Jun 2023

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facilities. Standard king room very expensive... Check in at 4:00 out by 11:00 a.m. - makes a short stay
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay!
Stayed 2 nights in Jun 2023

2/10 Terrible

Brittin

Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great kids area. Nice pools. Bad food.
Stayed 1 night in May 2023

10/10 Excellent

Shante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This one one of nicest places I have ever visited. The perfect natural getaway. The property is amazing and the staff outstanding every way! Perfect for a family trip or romantic getaway. Also very good food on the property...one of the hardest places to leave for sure!!!
Stayed 1 night in Mar 2023

10/10 Excellent

Rachelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Amanda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accomodating. They went the extra mile to welcome us.
Stayed 1 night in Feb 2023

10/10 Excellent

Carolyn Faye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and the place was very pretty

10/10 Excellent

Chad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Awesome property with spa, golf and lake front pools, bars and restaurants.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz Carlton at Lake Oconee is a beautiful resort for some well deserved rest and relaxation.
Stayed 1 night in Jan 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great outdoor getaway!
this was a great hotel and location if you like golf, boating or hiking. you are away from major town, so other than on-site restaurants, you have few choices. there is a near-by Publix! great spa!
Stayed 3 nights in Oct 2022

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay all the staff were friendly valet parking was great food was great everyone was customer friendly thank you have a blessed day ..
Stayed 2 nights in Oct 2022

10/10 Excellent

Ashley britton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property! The grounds are beautiful, the staff is personable, helpful, and professional. Teysha at the front desk is genuinely happy and exemplifies such wonderful customer service.
Stayed 1 night in Aug 2022

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Farooq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing we found this ritz by accident, will come back again
Stayed 2 nights in Jun 2022

10/10 Excellent

Jin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with the best infinity pool and views!
Stayed 1 night in Jun 2022

10/10 Excellent

beum kyeu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Maher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Ritz Carlton Lake Oconee
It was a great stay. The room was clean and the staff was ver friendly and accommodating.
Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful & Peaceful
Generally a very good experience and a beautiful property. Staffing challenges resulted in a level of service not quite up to my expectations.
Stayed 2 nights in Mar 2022

8/10 Good

Richard

Stayed 2 nights in Mar 2022

10/10 Excellent

Hayley

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful resort. The staff is so friendly and helpful. The setting, views and facilities are all beautiful. Our room was beautiful and luxurious (all rooms in the resort have been recently renovated so ignore reviews about dated rooms). The food is ridiculously good - every restaurant, but especially Linger Longer. I like to travel with my dog and this resort is very pet-friendly. Plenty of areas you can walk or just relax with your dog. And you can request a ground floor room which opens directly to a grassy area for potty time. We had room with a balcony, but still found it very easy to walk through the hotel to get to the outside. The hotel deserves the 5 star rating - first class all the way. Can’t wait to go back. One travel tip: reserve restaurant times for dinner and massages at the spa well in advance of your stay because they fill up. Even without a massage, I still thoroughly enjoyed the spa amenities (jacuzzi with fireplace was my favorite and I took a glass of wine with me for ultimate relaxation :))
Stayed 2 nights in Feb 2022

10/10 Excellent

Chad

Stayed 2 nights in Feb 2022

8/10 Good

Katie

Stayed 1 night in Dec 2021

10/10 Excellent

SCOTT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

simone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Steven, Hinesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is magical. The amenities were wonderful.
Stayed 2 nights in Aug 2021