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Reviews of Courtyard by Marriott Lake Placid

3 out of 5
Courtyard by Marriott Lake Placid
5920 Cascade Rd, Lake Placid, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 333 out of 674 reviews" "
Rating 8 - Good. 238 out of 674 reviews" "
Rating 6 - Okay. 71 out of 674 reviews" "
Rating 4 - Poor. 20 out of 674 reviews" "
Rating 2 - Terrible. 12 out of 674 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Stayed 2 nights in Mar 2024

10/10 Excellent

Vera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the property very nice and beautiful
Stayed 6 nights in Mar 2024

2/10 Terrible

Kasia

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Very upset with quality of the rooms... Smell when we arrive, "clean" towels with black long hair, door alarm with flashing lights sound couple times, last night we had fire alarm at 4 am and we tried call reception and we realized phone didn't work... one of our rooms (we had four) at arrive had half made bed with dirty bedsheets. I except better quality from Marriott... coffee shop didn't had lids for coffee cups no one told us that at ordering "to go"
Stayed 2 nights in Feb 2024

8/10 Good

Staci

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Jan 2024

10/10 Excellent

Doug

Stayed 1 night in Jan 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, great visit. Typically, however, there is complementary coffee in a hotel and not $5 Starbucks. Just a pet peeve.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Robert A

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Glenda

Stayed 1 night in Nov 2023

4/10 Poor

Charles, Honeoye Falls

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not Hiker friendly. Both nights we were awoke by hockey kids running up and down halls. Saturday was the worst at 11 pm called the front desk. No problem will take care of it. 11:30 the kids were still in stairwell next to our room then running down and banging on door including ours. Called front desk again and was told he couldn’t leave the desk to deal with the kids. He refused to call his manager and have them come out to help eliminate the problem. But the parents were all in the bar area if I’d like to talk to them. So I went to front desk and was pointed in the direction of 18 parents which I had to get their attention and inform them of the problem. Only one parent stood up and left to go upstairs. The rest were deer in the headlights approach. Why on earth is up to the paying customer to police the property..needless to say it was after 1am when we felt back asleep. We spoke to the girl at front desk in morning and asked for the manager. She said they didn’t arrive for 30 minutes so we went over what went on the night before and left our phone number.. it’s now been 7 hours later and we have not heard anything. I would not recommend staying here. Very poor management and policies in place. No way should any customer be made to confront problems like this.
Stayed 2 nights in Nov 2023
Response from TFischer on Nov 7, 2023
Hello Charles, I am truly sorry to hear of your experience with us this past weekend. This is not typical of our hotel, and I will certainly be speaking with my staff on details of this incident. I would like to speak with you personally to discuss this matter in detail. I will speak to the manager who was assigned to this issue and reach out to you on the next business day. Thank you for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the room was amazing !
Stayed 3 nights in Oct 2023
Response from TFischer on Nov 7, 2023
Thank you for your feedback!

10/10 Excellent

Tim

Stayed 1 night in Oct 2023
Response from TFischer on Nov 7, 2023
Thank you for your feedback!

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, clean room and Pet friendly! Only drawback was that we pre paid for a $20 breakfast buffet but was actually a stand in line service that was charging $6 for one muffin! Not an actual buffet 😢
Stayed 1 night in Sep 2023
Response from tf on Sep 9, 2023
We thank you for being our guest and hope to see you in the near future.

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from tf on Sep 9, 2023
Thank you!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Gem in Placid
This property was in a great location. It's not near the lake but close to town and parking was included. The rooms are a little dated and will soon need updating, but the overall property is well maintained and the staff was friendly. The room was clean and the mattresses were very comfortable. A little peeling wallpaper in the bathroom was the only real eyesore. Overall, a great value.
Stayed 3 nights in Aug 2023
Response from Annette on Sep 1, 2023
We are pleased you’ve enjoyed your stay and thank you for your kind words. It has been a pleasure to have you as our guest and till we meet again.Annette MartinezTask Force Director of Sales

6/10 Okay

Matthew, Buffalo

Liked: Cleanliness
Don’t get the breakfast buffet option. It is just a voucher for a single person to get breakfast.
Stayed 1 night in Aug 2023
Response from tf on Sep 9, 2023
Thank you for being our guest! We apologize for the confusion with the breakfast as no Courtyard offers a buffet. We are working on having this removed from the website. Should your travels bring you back to the area we hope you would choose us.

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from tf on Sep 9, 2023
Thank you

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk attendant greeted me by name at check-in. I was late on arrival due to travel delays, attendant stated he was glad me & my family had arrived safe. Very friendly! Super fast check-in!
Stayed 1 night in Aug 2023
Response from fg on Aug 16, 2023
We value your feedback and will share your experience with the team. Thank you for being our guest! We hope to see you in the future.

10/10 Excellent

Ann C

Traveled with family
Nice rooms. Clean. Great location. Would have thought breakfast would have been included.
Stayed 3 nights in Jul 2023
Response from fg on Jul 10, 2023
Thank you for being our guest.

6/10 Okay

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice clean room. Beautiful building. Unfortunately, the jacuzzi was out of service all week in June. The fire pit was also out of service. Coffee in the a.m. cost five bucks.
Stayed 6 nights in Jun 2023
Response from fg on Jul 5, 2023
We value your feedback and thank you for being our guest. We have communicated your concerns to the correct department heads to ensure this is an isolated issue. Thank you again!

8/10 Good

Li

Traveled with family
Disliked: Property conditions & facilities
The pool was extremely disgusting during our visit. The refrigerator in our room was not cold.
Stayed 2 nights in Jun 2023
Response from fg on Jul 5, 2023
We value your feedback and thank you for being our guest. We have communicated your concerns to the correct department heads to ensure this is an isolated issue. Thank you again!

10/10 Excellent

Shiloh

Stayed 1 night in Jun 2023
Response from fg on Jul 18, 2023
Thank you for being our guest!

10/10 Excellent

Alfred

Traveled with partner
Liked: Cleanliness, staff & service
Overall excellent property and staff. The only negative was our original room had an unacceptable smell inside of the room when we checked-in. The staff promptly addressed our complaint and assigned us to a new room. We will definatwly stay here again on you next visit to the area.
Stayed 3 nights in Jun 2023
Response from fg on Jun 30, 2023
Thank you for being our guest.

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from fg on Jun 30, 2023
Thank you

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and the bed was so comfortable. It could use some updating, the exterior paint is peeling quite a bit. We really enjoyed our stay.
Stayed 1 night in Jun 2023
Response from fg on Jun 30, 2023
Thank you for being our guest

6/10 Okay

Glenn

Liked: Cleanliness
For the amount that I paid, they should at least have a continental breakfast. All food was extra.
Stayed 1 night in Jun 2023
Response from fg on Jun 30, 2023
We thank you for your valuable feed back. Thank you for being our guest

8/10 Good

Wendy

Stayed 1 night in Jun 2023
Response from fg on Jun 30, 2023
Thank you for being our guest!

4/10 Poor

Olivier

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It does not feel like being in Lake Placid. No sense of place. Housekeeping in general is a major let down! Front desk and bar employees disengaged… Stay by the water when in Lake Placid! Plenty of other hotels by Mirror Lake and Lake Placid!
Stayed 1 night in Jun 2023
Response from fg on Jun 30, 2023
We value your feedback. We apologized we fell short of your expectation and have shared your concerns with all department leaders to ensure this is an isolated issue. Thank you

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from fg on Jun 30, 2023
Thank you for being our guest!

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel
Handicap room bathtub did not have any rubber matting or anything to prevent slipping. Had to step over and into the tub for a shower. Also room next to ours the alarm went off at 6am and rang for almost 2 hours. Had to call front desk to turn off. Everything thing else was great! Staff at the Bistro was Great!
Stayed 2 nights in May 2023
Response from fg on Jun 30, 2023
We thank you for being our guest and have shared your valuable feedback to the right department leader to ensure this is an isolated issue. We hope that you will consider staying with us should your travels bring you to Lake Placid.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and very comfortable. It was close to many dining options and the staff was very kind and friendly
Stayed 3 nights in May 2023
Response from fg on Jun 30, 2023
Thank you!

2/10 Terrible

saikumar

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We called for food and they mwntioned they would give us food until 10pm. When we arrived here they asked for how many people and then when we said 8, they denied of food and said that cooker is not working etc. Very disappointed with the service.
Stayed 1 night in May 2023
Response from fg on Jun 30, 2023
We value your feedback. We apologized we fell short of your expectation and have shared your concerns with the Bistro department leader to ensure this is an isolated issue. Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 1 night in May 2023
Response from fg on May 25, 2023
Thank you

8/10 Good

Phongsakorn

Liked: Cleanliness, staff & service, property conditions & facilities
4.5/5
Stayed 1 night in May 2023
Response from FG on May 25, 2023
Thank you

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from fg on May 25, 2023
Thank you

10/10 Excellent

Elizabeth, Ballston Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in May 2023
Response from fg on May 25, 2023
Thank you

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall Great, A Few Issues
The hotel overall was very nice. The mattresses were terrible, you sunk down to the box springs and there was no mirror in the room itself, just in the bathroom. Other than those 2 things, great place
Stayed 2 nights in Mar 2023
Response from fg on Apr 18, 2023
We appreciate the feedback and will be sure to share it with the team. Thank you for being our guest.

8/10 Good

FRANCESCO

Stayed 2 nights in Mar 2023
Response from fg on Apr 18, 2023
Thank you for being our guest.

2/10 Terrible

Richard

Stayed 1 night in Mar 2023
Response from fg on Apr 18, 2023
Thank you for being our guest.

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good food options, hot tub jets were not working, otherwise pleasant stay.
Stayed 4 nights in Feb 2023
Response from fg on Mar 18, 2023
Thank you for being our guest

4/10 Poor

Raequel

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The room had mold on the ceiling.
Response from fg on Mar 18, 2023
We thank you for choosing the Courtyard Lake Placid. We have passed this information along to the leadership team and they are taking actions to assure this isn't an ongoing problem. Thank you for the feedback

8/10 Good

Leah, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the shower had great water pressure. The pool was lovely and the whirlpool was out of order when we were there. The bistro is pricey and the menu was limited during our stay. All the staff with whom we interacted were pleasant and helpful.
Stayed 3 nights in Nov 2022

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to get early check in. It was so nice!
Stayed 1 night in Oct 2022

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from TMF on Oct 28, 2022
Thank you!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from TMF on Oct 28, 2022
Thank you!

6/10 Okay

Brittany

Stayed 1 night in Sep 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
Great place to stay about 1 mile from all the shopping. Had a old vacuum dusty smell and pillows could be more comfortable but overall very nice place to stay.
Stayed 1 night in Sep 2022
Response from fg on Sep 9, 2022
Thank you

10/10 Excellent

Rosinda

Stayed 1 night in Aug 2022
Response from fg on Sep 5, 2022
We thank you for choosing the Courtyard Lake Placid and being our guest.